AgodaReviews 4,448

It is so easy to use this site, especially when you already know which hotel you are going to stay at. I find prices on Agoda are generally the lowest among the booking websites, so it is always where are look when I am ready to book.

Agoda are also excellent on follow up. Last year during the flight delays as a result of the eruption of a volcano on Java my flights were delayed. We kept Agoda informed and they changed bookings a couple of times until we arrived. Then I received a call just to check us and see we were OK. There were no financial penalties at all. They give excellent service and are a joy to do business with.

Incredibly frustrated and annoyed at Agoda's Book Now, Pay Later service. The booking was made by my partner 7 months ago and the payment is very strategically made 23 days prior to arrival which leaves just a 48 hour window for cancellation. No email is sent to confirm payment or to advise of pending payment. You have to come across the transaction within 48 hours otherwise you lose 100%. Adoga very kindly *sarcasm* kept 50% of our money ($500) - this is not a reasonable cancellation fee when cancelling 20 days prior to travel.

Yes, the terms were in writing 7 months ago BUT, they are still using a practice to ensure that customers don't get the opportunity to cancel if they do need to rather than openly communicating with customers as to when a credit card will be charged.

We booked for a room as Westin Chosun in Seoul. At the end of the booking process I was told that the booking was successful and all I had to do was wait for the voucher to be emailed to me. It did not come.

I asked the customer service team and was told that my booking did not go through. But when I checked my bank I was already charged. I asked the customer service but they are useless! They will give you the run around.

I provided a copy of my bank statement and gave my card details. It did no help.

Bottom line. They do no want to give me a refund. We ended up booking with bookings.com. So much better.

When i enjoy the travel and trip, go to anywhere.
I am using the Agoda site to reserve the room.
Very cheap and very easy.

It was easy to navigate the site and full of information about the hotels.

The title should already make alarm bells ring. My teenage kids know not to do either of those, never mind doing both at the same time to some third party site. This was a requirement for not canceling an already confirmed booking that was for travel starting only days later. Holding me hostage for personal documentation. It appears this was completely random as I called my bank to ask if there was something going on with my credit card (and there wasn't). My bank told me to refuse to do this, but Agoda threatened to cancel my booking unless I upload the documents in "24hrs". Unreal. Never experienced anything like this on other sites like Travelocity, Expedia and will use those from now on. Agoda is based in Bangkok and I really don't feel comfortable having all my personal data and credit card info sitting on a server over there... sorry.