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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Checking some hotels in Bali Indonesia i found the best price and deal here at this site!
Agoda. Com is one of my favourite hotel booking site, its way to book and the price is always the best!
Anytime I need to search for hotels, it's the best site hands down for my needs.
I like the way of booking, as it provides us benefits to pay later the hotel fairs.
The services assist those who are frequent traveler which require for affordable and reasonable pricing.
Never had a problem reserving rooms through Agoda. Very trustworthy.
Excellent price, saved so much by booking with agora, stayed at the Rembrandt for years now and never got it so cheap.
Booking made very easy, good rates, what more do I need to say... I've used a few times in the past few years. Never had any problems. Does exactly what it says on the tin!
Very easy to book hotel rooms, no problem to cancel and very competitive prices
I have booked several hotels for all my domestic and overseas trips. And i never feel disappointed at all for my selection. Agoda provides good information, rating about the hotel which helps me a lot in booking suitable hotel that meets my expectation. Agoda will always be my choice in booking my hotel!
It could hardly have been easier to find and book the rooms that I needed,
Good and efficient way to book hotels. Save all the hassle.
Found the site easy to use and got plenty of good deals on my travels, all were cheaper than booking.com.
Been using AGODA for many years - the speed, the ease, the BEST. Highly recommended. Thank you very much to all staff - KEEP UP THE GOOD WORK.
Excellent hotel booking site. I strongly recommend agoda as I am using it every time I do booking.
I tried using the same search options for a particular hotel using trip advisor which showed me competitive prices for at least 3 providers. The 2 other providers had no available rooms for us but this site had. Great Site reason #1! And it was very easy to make a free cancellation booking for the hotel of our choice. Great Site reason #2
Living in outback NSW my family has to be pretty organised with arranging holidays. But we don't often have the cash on the bank right when you find a great deal. Agoda has been a godsend for their Book Now/ Pay later deals. No more stress!
I'ts always easy to booking hotel on agoda and the price so reasonable.
Fast service and booking, don't hesitate to try agoda
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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