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Agoda

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.

service
801
value
763
shipping
349
returns
464
quality
660

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Australia
1 review
0 helpful votes
Follow Pete P.
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Great site, found exactly what we were looking for and the no cancellation and pay later options suited us perfectly.

Date of experience: January 20, 2016
Australia
1 review
0 helpful votes
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Easy to use.
January 21, 2016

Agoda was recommended to me by a friend and this was my first time using the site. The prices were excellent and the site was easy to work. I made a mistake with one booking and was relieved to discover how smoothly the cancellation and refund procedure went.

Date of experience: January 20, 2016
Singapore
1 review
0 helpful votes
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Convenient
January 21, 2016

Agoda is the only website my family and friends go to for booking of accommodations. We felt their services are good, reliable and the hotline service staff is so efficient in solving our issues.

Date of experience: January 20, 2016
Malaysia
1 review
0 helpful votes
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Reliable
January 21, 2016

Reliable and easy
Have done most of my bookings through Agoda and have had no issues

Date of experience: January 20, 2016
Hong Kong
1 review
0 helpful votes
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Easy Peasy
January 21, 2016

Agoda made it very easy to find and book a hotel room! Thanks!

Date of experience: January 20, 2016
California
1 review
0 helpful votes
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Agoda is easy to use. Cancellation and refund also easy. Great customer service. Great price. Simply the best place to book hotel anywhere in the world.

Date of experience: January 20, 2016
GB
1 review
0 helpful votes
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Easy booking
January 20, 2016

Booked a hotel I'd been price watching and was so easy and offered best price. Plus a very good price to upgrade at payment stage. Very happy.

Date of experience: January 20, 2016
Indonesia
1 review
0 helpful votes
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Helpfull
January 21, 2016

Agoda always help me to reserved my hotel any time any where... I love Agoda

Date of experience: January 20, 2016
Malaysia
1 review
0 helpful votes
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The agoda, booking, and payment system is great. Sure beats trivago, which relays it to the hotel site which can be problematic at booking, and besides, it updates it in your app you can have on your handphone too. And the payment system never fails. Always able to do it smoothly, and convineintly

Date of experience: January 20, 2016
GB
2 reviews
0 helpful votes
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I'm a frequent user of Booking.com and Expedia and stumbled upon Agoda from TripAdvisor and it has surpassed the others in terms of the wide range of offers at super prices. A new favourite!

Date of experience: January 20, 2016
AE
1 review
0 helpful votes
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Love agoda
January 20, 2016

Agoda is the best website for the traveller. All in one information are available and the rate is the amazing things that agoda always share

Date of experience: January 20, 2016
Australia
1 review
0 helpful votes
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Great Website
January 20, 2016

An easy to use website that doesn't charge fees, love it.

Date of experience: January 19, 2016
Australia
1 review
0 helpful votes
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Top location
January 20, 2016

Top local, nice staff, have stayed there many times in last few years. Hotel not real flash but u get what u pay for. Terry Australia.

Date of experience: January 19, 2016
Australia
2 reviews
0 helpful votes
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Easy booking
January 13, 2016

Agoda is one of the easiest websites to book a hotel anywhere in the world. I have used them multiple times & never had a problem.
It's important to read the "terms & conditions" so u don't book the wrong thing.
Overall... impressive

Date of experience: January 13, 2016
Malaysia
1 review
0 helpful votes
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I have found that the Agoda website is very easy to access. It is very informative and contains all the necessary information for me to book online a hotel of my choice. All reviews are based on those who have had experiences with that particular hotel. I will go by the general opinion and will write a review should my views need to be expressed.
Thank you Agoda

Date of experience: January 13, 2016
Thailand
1 review
0 helpful votes
Follow Bob H.
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Agoda always seem to have great deals and after 80+ bookings over the past 3 years I have never had a problem. When I did phone to amend a booking their customer service was great and negotiated a great amended rate for me.

Date of experience: January 13, 2016
Thailand
1 review
0 helpful votes
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Used it for booking hotels in thailand. And found therates much cheaper than we would if we booked direct. This is in january 2016.
Happy hunting.

Date of experience: January 13, 2016
Malaysia
1 review
0 helpful votes
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Fast and simple
January 13, 2016

Fast, easy and promo price. But would love to get members point from booking which can use for redemption.

Date of experience: January 13, 2016
Thailand
1 review
0 helpful votes
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Good for all
January 13, 2016

Good to find out my requirement, need more detail option to select guest room with different date and room within same time...

Date of experience: January 12, 2016
Australia
1 review
0 helpful votes
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Straight forward, easy to use website, and some fantastic deals to be had.

Date of experience: January 12, 2016