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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Great site, found exactly what we were looking for and the no cancellation and pay later options suited us perfectly.
Agoda was recommended to me by a friend and this was my first time using the site. The prices were excellent and the site was easy to work. I made a mistake with one booking and was relieved to discover how smoothly the cancellation and refund procedure went.
Agoda is the only website my family and friends go to for booking of accommodations. We felt their services are good, reliable and the hotline service staff is so efficient in solving our issues.
Reliable and easy
Have done most of my bookings through Agoda and have had no issues
Agoda made it very easy to find and book a hotel room! Thanks!
Agoda is easy to use. Cancellation and refund also easy. Great customer service. Great price. Simply the best place to book hotel anywhere in the world.
Booked a hotel I'd been price watching and was so easy and offered best price. Plus a very good price to upgrade at payment stage. Very happy.
The agoda, booking, and payment system is great. Sure beats trivago, which relays it to the hotel site which can be problematic at booking, and besides, it updates it in your app you can have on your handphone too. And the payment system never fails. Always able to do it smoothly, and convineintly
I'm a frequent user of Booking.com and Expedia and stumbled upon Agoda from TripAdvisor and it has surpassed the others in terms of the wide range of offers at super prices. A new favourite!
Agoda is the best website for the traveller. All in one information are available and the rate is the amazing things that agoda always share
An easy to use website that doesn't charge fees, love it.
Top local, nice staff, have stayed there many times in last few years. Hotel not real flash but u get what u pay for. Terry Australia.
Agoda is one of the easiest websites to book a hotel anywhere in the world. I have used them multiple times & never had a problem.
It's important to read the "terms & conditions" so u don't book the wrong thing.
Overall... impressive
I have found that the Agoda website is very easy to access. It is very informative and contains all the necessary information for me to book online a hotel of my choice. All reviews are based on those who have had experiences with that particular hotel. I will go by the general opinion and will write a review should my views need to be expressed.
Thank you Agoda
Agoda always seem to have great deals and after 80+ bookings over the past 3 years I have never had a problem. When I did phone to amend a booking their customer service was great and negotiated a great amended rate for me.
Used it for booking hotels in thailand. And found therates much cheaper than we would if we booked direct. This is in january 2016.
Happy hunting.
Fast, easy and promo price. But would love to get members point from booking which can use for redemption.
Good to find out my requirement, need more detail option to select guest room with different date and room within same time...
Straight forward, easy to use website, and some fantastic deals to be had.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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