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Agoda

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.

service
802
value
764
shipping
349
returns
464
quality
660

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Australia
1 review
0 helpful votes
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What can I say? The room was a smash hit. The service from staff excellent. Smiles all round and attention to detail was superb. I would recommend this resort to everyone.

Date of experience: March 9, 2016
California
1 review
0 helpful votes
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Agoda has the best hotel/room information all on one page. Easy to navigate, make comparisons and booking.

Date of experience: March 8, 2016
KR
1 review
0 helpful votes
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It's super easy to use and I usually find the best deals for hotels with agoda

Date of experience: March 8, 2016
Clarissa J.
Philippines
1 review
0 helpful votes
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Easy Booking
March 9, 2016

Agoda is my first choice when it comes to online hotel bookings. Checkout is easy, pricing is competitive and I am confident that my information is secured, especially my mode of payment details.

Date of experience: March 8, 2016
Thailand
1 review
0 helpful votes
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Hi everyone... I would like to recommend agoda.com for your convenient bookking of your hotel elsewhere in the world. And most especially to travel to Thailand.

A very good company that will help you to look for your convenient stay whereever you want to visit.

Good job! Agoda.

Thank you very much.

Cheers,
Glenn

Date of experience: March 8, 2016
Australia
1 review
0 helpful votes
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Fast and efficient
March 9, 2016

The sight is very easy to navigate and booking was instant well done Agoda

Date of experience: March 8, 2016
Malaysia
1 review
0 helpful votes
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Convenient & easy
March 9, 2016

Its very easy & convenient to book a hotel at Agoda, you even can get a better price here. Also, I like the book now pay later & free cancellation fee term

Date of experience: March 8, 2016
Australia
1 review
0 helpful votes
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I have been using AGODA for years now and they are still by far the cheapest and most reliable booking service. There are not hidden surprises and the reward points system is fantastic. Highly recommended!

Date of experience: March 8, 2016
Alabama
1 review
0 helpful votes
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This is my go to website for hotel deals around the globe! Will always use Agoda!

Date of experience: March 8, 2016
Philippines
1 review
0 helpful votes
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Smooth as always
March 9, 2016

I never had any issues using agoda. Plus i get great deals ;)

Date of experience: March 8, 2016
GB
1 review
0 helpful votes
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Responsive customer service staff helped me with a cancellation and I have found its prices are most competitive for Asia bookings.

Date of experience: March 8, 2016
Texas
1 review
0 helpful votes
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Awesome
March 9, 2016

Agoda is very reliable and easy to book a hotel room. The rates are affordable and I've been a happy customer since 2014.

Date of experience: March 8, 2016
Malaysia
1 review
0 helpful votes
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I would recommend it to anyone who wants to book rooms for staying anywhere and any purpose.
Thank you agoda for a great service.

Date of experience: March 8, 2016
Malaysia
1 review
0 helpful votes
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The website for booking hotel is super friendly. I find it very easy to use.

Date of experience: March 8, 2016
Malaysia
1 review
0 helpful votes
Follow Ilyana M.
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... it would really help if the prices shown are reflective of the no. Of nights chosen by customers inclusive of 6% gst & 10% service charge, i. E. net payable. Agoda should also improve on the description of hotels. Currently the descriptions are annoyingly insufficient.

Date of experience: March 8, 2016
Philippines
1 review
1 helpful vote
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ECONOMICAL
March 9, 2016

Prices are very affordable, transparent about the fees and no hidden charges. Great!

Date of experience: March 8, 2016
Malaysia
1 review
0 helpful votes
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The hotel I choose through agoda.com have always been good

Date of experience: March 8, 2016
Australia
1 review
0 helpful votes
Follow Joe R.
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Looks great on this web site, that's why I booked, can't wait to get there.

Date of experience: March 7, 2016
New Zealand
1 review
0 helpful votes
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We have always found this site efficient and easy to book and have never had any problems with hotels that we have booked through out the world

Date of experience: March 7, 2016
Philippines
1 review
0 helpful votes
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Thank you Agoda for the easy and no hassle booking!

Date of experience: March 7, 2016