Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
We monitor reviews for authenticity
What can I say? The room was a smash hit. The service from staff excellent. Smiles all round and attention to detail was superb. I would recommend this resort to everyone.
Agoda has the best hotel/room information all on one page. Easy to navigate, make comparisons and booking.
It's super easy to use and I usually find the best deals for hotels with agoda
Agoda is my first choice when it comes to online hotel bookings. Checkout is easy, pricing is competitive and I am confident that my information is secured, especially my mode of payment details.
Hi everyone... I would like to recommend agoda.com for your convenient bookking of your hotel elsewhere in the world. And most especially to travel to Thailand.
A very good company that will help you to look for your convenient stay whereever you want to visit.
Good job! Agoda.
Thank you very much.
Cheers,
Glenn
The sight is very easy to navigate and booking was instant well done Agoda
Its very easy & convenient to book a hotel at Agoda, you even can get a better price here. Also, I like the book now pay later & free cancellation fee term
I have been using AGODA for years now and they are still by far the cheapest and most reliable booking service. There are not hidden surprises and the reward points system is fantastic. Highly recommended!
This is my go to website for hotel deals around the globe! Will always use Agoda!
I never had any issues using agoda. Plus i get great deals ;)
Responsive customer service staff helped me with a cancellation and I have found its prices are most competitive for Asia bookings.
Agoda is very reliable and easy to book a hotel room. The rates are affordable and I've been a happy customer since 2014.
I would recommend it to anyone who wants to book rooms for staying anywhere and any purpose.
Thank you agoda for a great service.
The website for booking hotel is super friendly. I find it very easy to use.
... it would really help if the prices shown are reflective of the no. Of nights chosen by customers inclusive of 6% gst & 10% service charge, i. E. net payable. Agoda should also improve on the description of hotels. Currently the descriptions are annoyingly insufficient.
Prices are very affordable, transparent about the fees and no hidden charges. Great!
The hotel I choose through agoda.com have always been good
Looks great on this web site, that's why I booked, can't wait to get there.
We have always found this site efficient and easy to book and have never had any problems with hotels that we have booked through out the world
Thank you Agoda for the easy and no hassle booking!
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account