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Agoda

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.

service
801
value
763
shipping
349
returns
464
quality
660

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Easy to use
April 4, 2016

I'd use any hotel search tools but I always end up using Agoda. Layout is straightforward, neat, easy to navigate and understand. Comprehensive hotel and room info. I can compare rooms within the same window.

Date of experience: April 4, 2016
Philippines
1 review
0 helpful votes
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Booking my hotel through Agoda has always been easy and hassle fee, may it be for my domestic or international trips. All I have to do is present my mobile voucher and I get my room key in less than 10 minutes.

Date of experience: April 4, 2016
New Jersey
1 review
0 helpful votes
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I have been using Agoda to Book my Hotels almost exclusively. The only times I did not was when there was a better special deal from my Union, AARP, or other organizations that I am a part of. Customer service is good. They will call the hotel if I need a change or assistance once I am at the hotel to resolve any issue. Also, I am impressed that Agoda has so many listings for Hotels in China which is my most frequent destination.

Date of experience: April 3, 2016
KR
2 reviews
1 helpful vote
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Excellent Resource
April 4, 2016

We are fairly new to travelling in foreign countries and are at the mercy of postings. Anyway, we booked a room in a hotel in Goyang South Korea. It definitely did not match what was listed on the website. They did not have any non-smoking rooms. We contacted Agoda and they got us a refund and we were able to book a better room. Agoda took great care of us! We will continue using them for our foreign travel. Thank you!

Date of experience: April 3, 2016
Virginia
2 reviews
0 helpful votes
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Excellent site. Informative reviews. Easy to navigate, easy to set filters. Wonderful prices!

Date of experience: April 3, 2016
GB
1 review
0 helpful votes
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Blackpool booking
April 4, 2016

Easy website to use and excellent choice of hotels included.

Date of experience: April 3, 2016
GB
1 review
0 helpful votes
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Excellent hotel details, excellent updates on the most competitive rates available and a quick and easy booking process. Looking forward to my holiday

Date of experience: April 3, 2016
Wisconsin
1 review
0 helpful votes
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Quck and Easy
April 4, 2016

This is the first time I have booked with this site and it was extremely easy.

Date of experience: April 3, 2016
Indonesia
1 review
0 helpful votes
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Handy website that helps us to plan our vacation in a remarkable way

Date of experience: April 3, 2016
Malaysia
1 review
0 helpful votes
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Room and food.
April 4, 2016

Palm Garden has the comfortable & large room size with good price. Also the Cafe provides breakfast with varieties of food choices and delicious.

Date of experience: April 3, 2016
India
1 review
0 helpful votes
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Bookings made simplified and good inventory on offer, other sites were not able to quote best rates

Date of experience: April 3, 2016
India
1 review
0 helpful votes
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Excellent rates
April 4, 2016

The website offers a huge variety of hotels at highly competitive rates to chose from your home. And booking is very easy

Date of experience: April 3, 2016
Indonesia
1 review
0 helpful votes
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This is what we should say is the easiest way to find and book hotel. Thanky you agoda. Keep improving.

Date of experience: April 3, 2016
Australia
1 review
0 helpful votes
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Booking through Agoda appears to be quite transparent, easy and reliable. I have used this website twice earlier in 2015 and may be in 2013 and had no problem. Feel confident to use AGODA.

Date of experience: April 3, 2016
GB
1 review
0 helpful votes
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Extremely easy to navigate yourself through the myraid of choices; with maps showing nearby available accommodations.

Date of experience: April 3, 2016
Singapore
1 review
0 helpful votes
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I like the ease with which I can book a hotel anywhere in the world online with speed and excellent support.

Date of experience: April 3, 2016
Thailand
1 review
0 helpful votes
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I prefer the price to include tax, vat and service charge, so I know how much I should pay exactly. Currently, it seems the price will be added up by those extra expenses after the initial price.

Date of experience: April 3, 2016
Singapore
1 review
0 helpful votes
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Simple and fast for booking of hotel rooms. Great choices of hotels from mid to luxury. Fantastic.

Date of experience: April 2, 2016
Oman
1 review
0 helpful votes
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Excellent site,,,,
April 4, 2016

Easy access, user friendly, all required details included, superb experience..

Date of experience: April 2, 2016
Australia
1 review
0 helpful votes
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Awesome new site
April 4, 2016

Easy accessible new site. Really cool. Prints a professional looking Hotel Voucher :))

Date of experience: April 2, 2016