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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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I'd use any hotel search tools but I always end up using Agoda. Layout is straightforward, neat, easy to navigate and understand. Comprehensive hotel and room info. I can compare rooms within the same window.
Booking my hotel through Agoda has always been easy and hassle fee, may it be for my domestic or international trips. All I have to do is present my mobile voucher and I get my room key in less than 10 minutes.
I have been using Agoda to Book my Hotels almost exclusively. The only times I did not was when there was a better special deal from my Union, AARP, or other organizations that I am a part of. Customer service is good. They will call the hotel if I need a change or assistance once I am at the hotel to resolve any issue. Also, I am impressed that Agoda has so many listings for Hotels in China which is my most frequent destination.
We are fairly new to travelling in foreign countries and are at the mercy of postings. Anyway, we booked a room in a hotel in Goyang South Korea. It definitely did not match what was listed on the website. They did not have any non-smoking rooms. We contacted Agoda and they got us a refund and we were able to book a better room. Agoda took great care of us! We will continue using them for our foreign travel. Thank you!
Excellent site. Informative reviews. Easy to navigate, easy to set filters. Wonderful prices!
Excellent hotel details, excellent updates on the most competitive rates available and a quick and easy booking process. Looking forward to my holiday
This is the first time I have booked with this site and it was extremely easy.
Handy website that helps us to plan our vacation in a remarkable way
Palm Garden has the comfortable & large room size with good price. Also the Cafe provides breakfast with varieties of food choices and delicious.
Bookings made simplified and good inventory on offer, other sites were not able to quote best rates
The website offers a huge variety of hotels at highly competitive rates to chose from your home. And booking is very easy
This is what we should say is the easiest way to find and book hotel. Thanky you agoda. Keep improving.
Booking through Agoda appears to be quite transparent, easy and reliable. I have used this website twice earlier in 2015 and may be in 2013 and had no problem. Feel confident to use AGODA.
Extremely easy to navigate yourself through the myraid of choices; with maps showing nearby available accommodations.
I prefer the price to include tax, vat and service charge, so I know how much I should pay exactly. Currently, it seems the price will be added up by those extra expenses after the initial price.
Simple and fast for booking of hotel rooms. Great choices of hotels from mid to luxury. Fantastic.
Easy access, user friendly, all required details included, superb experience..
Easy accessible new site. Really cool. Prints a professional looking Hotel Voucher :))
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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