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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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I use Agoda for all my international hotels. The website is easy to book and the prices are good. The prices are fairly the same with other booking sites, but most often you have more hotel choices and I've always found cheaper prices on Agoda.
I always like that I can reserve a room In advance and being able to cancel when I can not make the trip
Agoda make booking your hotel accommodation a breeze. No matter where you want to go, they have every accommodation option covered and at extremely competitive prices. Their hotel reviews are from real guests and are both informative and generally very accurate. Their online hotel information is always up to date and comes with easy access to locality maps to help you find nearby local attractions and transportation options.
Easy to find reasonable hotels, check location on map provided and BOOK. Frequent sleeper points help sweet bonus.
Always had good service and help from this company.
However the last time i used them they passed my business to booking.com, who after being paid obviously did not want anything to do with changes, instead telling me to directly contact the hotel i was staying at, great customer service not!
Will still use agoda but they have tarnished what was a spotless reputation.
It offers very attactive rates n is easy to use. The information given helps us to make a well-informed decision.
Have used Agoda all over the world. Only had a problem once, and not the fault of Agoda, but the hotel had misleading information. Agoda took the trouble to sort it out and were incredibly helpful... use Agoda and travel worry free.
Agoda gives me the best rate and provides easy browsing of many hotels worldwide
Agoda offers the best rates than others and also the best hotels. I had booked 4 times with Agoda for hotels in India and abroad and was very much satisfied,
Normaly we will plan for holidays and grab the airlight ticket early.
But agoda only open the hotel booking when the month nearby.
Hope that agoda will improve to open more early like one years period to easy us to plan the holidays.
I have book a hotel through Agoda for my upcoming travel. Days after my reservation the said hotel's price became much lower. As a budget traveler, of course I have cancelled my first reservation (yey for free cancellation! Lol), and rebooked the same hotel again! Thanks so much Agoda! :)
Easy to use, all functions you need are where are supposed to be. Intuitive
Always. Great... On time... Delivery... Awesome!... A G O D A!
Helped me to find a good hotel in a remote place like Jagdalpur and I was not confident of finding the hotel in any other website. Its cheap than anything else.
The sites was very easy to use. Of course worth to mention Agoda offers one of the best if not the best deal online.
Just booked for a birthday surprise for the wife. I couldn't find this deal any cheaper, and it was so easy to do.
I find agoda very convenient when it comes to booking online. Very informative and the pictures are complete.
It was a delight to use Agoda.com again for booking four nights' accommodation for my son in Singapore. The website was user-friendly, prices were competitive and all related aspects met my satisfaction.
Khairul Mahmoud, Dhaka, Bangladesh
I just love Agoda and I believe I will book my hotels through them over and over again. Easy to use interface, not too clustered, and good after service.
Agoda feels like home. Secured & hassle-free transaction. Will definitely recommend agoda, esp to "newbies" in travelling!
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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