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Agoda Reviews Summary
Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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I have reserved a room for my wife and sister-in-law from travel agent in Jakarta. It was clear in online reservation when is Check-in and Check-out, also the length of stay. But, when they arrived at the hotel and do register processes, Agoda has never confirmed or gave the guest details to hotel administration. And the worst thing is, they can stay in the hotel for four hours. I have filled the date of C/I and C/O so why they can stay for four hours. Furthermore, the customer service didn't understand or may be need more training how to deal with customer.
Agoda listed a Hotel as a 3 star. When we arrived in Japan the hotel was the worst Hotel we have ever been to... We walked out and booked another room with Expedia.
I called Agoda and they would only refund 2 of the 3 nights.
How can you trust a Hotel chain that falsely advertises a 1 star hotel as a 3 star.
I've used Agoda more than a dozen times now. Their reviews are always accurate and the process is quick an easy. It can be difficult to find places in Asia--especially the Philippines--that accepts American Express but Agoda handles it without a problem.
Had been using Agoda.com for a long time...
I bet they're priorities are customers retaliation, as I dad put u a few requests over the years an they did them flawlessly. Sometimes I even tried to pis them off a bit and they still able to take it. I recommended the Singapore Customer Services (5-five patient).
Her hat there are sightly cheaper deals out in the market but Agoda.com will always be the site that I booked my hotels. Easy and fast to navigate, hotel map location are 95% accurate, no hidden charges with full prices shown u on the selection area except the country Taxes which will be shown when u about to pay. Another fact is they're prices are very good and does include rewards points after u have completed your stay. They even include free points when u write good/bad reviews. This review has no rewards for me and I wrote these because I a satisfied happy customer. Just done a booking and I just claimed a $560 cash off by using the rewards points system!
10/10 recomended to my friends and family!
I have been your loyal client for 7 years and find it very easy and friendly to use it.
Love it. Thanks AGODA
Agoda is truly an intuitive and very friendly site to make travel arrangements through. The site is extremely thorough, easy to read/understand and quick to complete the arrangements. I would definitely encourage other travelers to consider Agoda for their travel needs.
George Folwarski, San Diego, California, USA.
A great no fuss booking site - love the easy to follow lead in information, instructions and clear accommodation pricing and information layout.
I had been searching most of the evening for the best deal, got frustrated with other sites, their prices increasing and changing every time I viewed their site.
So saw a pop up dialog box with other sites and decided to look up Agoda - Yay! A winner.
Agoda provides great and accurate information for the hotels throughout the whole world. Through reviews from other travelers about hotels we are looking at, it helps in decision making. On top of that, as Agoda member we can enjoy special insider rate! That's my favorite!
Its my first time stay in miri with my family and i chose Imperial Hotel. I am interested with its one bedroom apartment instead of hotel room because i am bringing my family of 5
It was nice experience with ease to book and got good rates compared on other website
I get better price in agoda than other similar websites. Agoda also provide more room options than other websites.
Great experience.
I always book by hotels through Agoda be it for business or leisure and they have never failed me. Reliable and efficient, thumbs up ;)
I ready lot of bad thing about AGODA. But first thing is after done the booking we need to double comfirm with the hotel that we book thru agoda. For me i have fantasic moment with AGODA
Agoda is the best and most competitive when it comes to hotel booking - Before booking I kept checking rates on MakeMyTrip.Com, Bookings.Com, Hotels.Com and Expedia.Com but most of the time I found the cheapest rates at Agoda only.
Most unique, helpful and important service provided by Agoda is "HOLD FOR FREE" which no other web site provides so without any hesitation people can book hotels - Due to this service even many non decider would utilize such opportunity of travelling at best hotels at much cheaper price.
The best part is the complete description of Hotel Rates with all details of Taxes, Service Charges etc are mentioned with exact % and what your rate includes and excludes so you are sure what you are paying and no hidden charges which may be collected by hotel which is very helpful and transparent business practice.
Also actual hotel room details and photos are given, which is very good compared to some other sites which hide or do not show you actual facts about room.
All the best Agoda and keep up your good work.
Regards / Jayesh
Thank you Agoda for providing such an excellent service for customers to have the best deal on hotels. I would definitely recommend Agoda.
It's very easy to find Pagoda on internet, so it could be useful for people who need to find nearest hotel in the last minute in case they missed flight or urgent case to go oversea.
A member always looks for benefits from membership. Always remember your best active members n special hosts for them... please.
Easy to navigate, no surprises, and loaded with plethora of photos
Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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