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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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So far for the hotel i booked with agoda, no issue when checking in, i believe this is the most important for traveller. =) And the price, most the time lowest compare other website.
I have used the portal before also as well stayed at this hotel in past. Its a wonderful experience. Recommended for individuals as well business travellers.
Very good experience since 2006 with good satisfaction in all services by Agoda
AGODA is always a fast and efficient way to book my hotels, and since I have been booking through AGODA for 2 years now I know the ratings and reviews are spot on. Thanks AGODA
I use Agoda for all travel (hotel bookings) outside the U.S. for the best prices and best choices. They offer reviews of hotels and grades based on customer reviews so you can benefit from other people's experience. There is also a good explanation of what the hotel offers, though it would be nice to get updates when a hotel is under construction or the swimming pool is closed.
In the U.S., nothing beats AAA (American Automobile Association). Anyone can join for a nominal fee and you'll probably recoup that fee on the first hotel you book. Agoda doesn't seem to get the best deals in the U.S., generally.
I have found Agoda to be an excellent resource and very reliable
This hotel is HIGHLY RECOMMENDED by Indonesian locals. The only difficulty is selecting a smoking room (if available). So I booked & will make a follow-up call
The discount just zeroes out the 10% tax. Hope to get more dscounts instead.
Please add the how to get into the hotels like train or bus# from airport or nearest train station.
So far so good - will see when wee have stayed at chosen hotel.
Always received good prices and good orientation on the hotels available for booking on the site, and most are available,
I ended up paying much more than I was quoted. Only after the payment was finalised did I realise that the amount was more than the original amount quoted.
They have the best offers and best service ever! I always book with them and never was disappointed!
I feel save to booking hotel with agoda. Agoda is the best
Simple n easy to use! Best prices! The only site i will go for booking hotels
Agoda has always given me the best prices against all others, including booking directly with the Hotel!
I've been using Agoda, Expedia, Etc
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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