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Agoda

2.5

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Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.

service
802
value
764
shipping
349
returns
464
quality
660

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Australia
1 review
0 helpful votes
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Very Good
June 22, 2016

Great competitors. Convenient and user friendly website; good options. Clear and concise explanations. I have not been disappointed to date.

Date of experience: June 22, 2016
Singapore
1 review
0 helpful votes
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Great!
June 22, 2016

So far for the hotel i booked with agoda, no issue when checking in, i believe this is the most important for traveller. =) And the price, most the time lowest compare other website.

Date of experience: June 21, 2016
India
1 review
0 helpful votes
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I have used the portal before also as well stayed at this hotel in past. Its a wonderful experience. Recommended for individuals as well business travellers.

Date of experience: June 21, 2016
India
1 review
0 helpful votes
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Very nice services
June 22, 2016

Very good experience since 2006 with good satisfaction in all services by Agoda

Date of experience: June 21, 2016
Viet Nam
1 review
0 helpful votes
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FAST BOOKING
June 22, 2016

AGODA is always a fast and efficient way to book my hotels, and since I have been booking through AGODA for 2 years now I know the ratings and reviews are spot on. Thanks AGODA

Date of experience: June 21, 2016
TW
1 review
0 helpful votes
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I use Agoda for all travel (hotel bookings) outside the U.S. for the best prices and best choices. They offer reviews of hotels and grades based on customer reviews so you can benefit from other people's experience. There is also a good explanation of what the hotel offers, though it would be nice to get updates when a hotel is under construction or the swimming pool is closed.

In the U.S., nothing beats AAA (American Automobile Association). Anyone can join for a nominal fee and you'll probably recoup that fee on the first hotel you book. Agoda doesn't seem to get the best deals in the U.S., generally.

Date of experience: June 21, 2016
Pennsylvania
1 review
0 helpful votes
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Good service
June 22, 2016

I have found Agoda to be an excellent resource and very reliable

Date of experience: June 21, 2016
Missouri
1 review
0 helpful votes
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This hotel is HIGHLY RECOMMENDED by Indonesian locals. The only difficulty is selecting a smoking room (if available). So I booked & will make a follow-up call

Date of experience: June 21, 2016
India
1 review
0 helpful votes
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Excellent.
June 22, 2016

Very helpful and great service done when we needed

Date of experience: June 21, 2016
Thailand
1 review
0 helpful votes
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Good site
June 22, 2016

I have used agoda in the past and am always very happy with the site.

Date of experience: June 21, 2016
Philippines
1 review
0 helpful votes
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Nice Service
June 22, 2016

The discount just zeroes out the 10% tax. Hope to get more dscounts instead.
Please add the how to get into the hotels like train or bus# from airport or nearest train station.

Date of experience: June 21, 2016
Singapore
1 review
0 helpful votes
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So far so good - will see when wee have stayed at chosen hotel.

Date of experience: June 21, 2016
Philippines
1 review
0 helpful votes
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Agoda is client friendly and highly reliable for hotel bookings. Double thumbs up... keep up the good work!

Date of experience: June 21, 2016
Hungary
1 review
0 helpful votes
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Always received good prices and good orientation on the hotels available for booking on the site, and most are available,

Date of experience: June 21, 2016
Thailand
1 review
0 helpful votes
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Unreliable
June 20, 2016

I ended up paying much more than I was quoted. Only after the payment was finalised did I realise that the amount was more than the original amount quoted.

Date of experience: June 20, 2016
AE
2 reviews
2 helpful votes
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AGODA IS THE BEST!
June 12, 2016

They have the best offers and best service ever! I always book with them and never was disappointed!

Date of experience: June 10, 2016
Indonesia
1 review
0 helpful votes
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I feel save to booking hotel with agoda. Agoda is the best

Date of experience: June 10, 2016
Malaysia
1 review
0 helpful votes
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Simple n easy to use! Best prices! The only site i will go for booking hotels

Date of experience: June 10, 2016
Thailand
1 review
0 helpful votes
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Perfect
June 11, 2016

Very good selection of hotels, easy and fast booking, the perfect site for booking accommodations.

Date of experience: June 10, 2016
Thailand
1 review
0 helpful votes
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Agoda has always given me the best prices against all others, including booking directly with the Hotel!
I've been using Agoda, Expedia, Etc

Date of experience: June 10, 2016