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Agoda Reviews Summary
Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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I've never felt more secure on a website. The information is precise and straight to the point, you don't feel trapped and you can simply revert any decision you make, therefore not feeling pressured to know everything straight away. Amazing experience!
Quick and easy to use. I put in my dates, chose my hotel and off I went. So easy and paid by paypal.
Agoda is a superb online service; easy to use, informative with regards to a variety of establishments, and have super insider deals that are difficult to ignore!
I have now used Agoda on several occasions and introduced some friends who don't regret subscribing!
Agoda has the worst service ever. Got me stranded twice over with hotels bouncing me off. Left me with huge expenses on phone & taxis and no place to stay. And now they refuse to honour their word of refunding me. Total harassment - never ever agoda
I stayed at this lovely hotel for only 2 nights but I'm returning next year! The staff were very helpful & friendly along with terrific location near cafe 43! Also good massage nearby & very close to the all the shops & market. The room was fine with great cable tv, a good fridge, kettle & wifi. I even had a nice balcony & air con. All the essentials!
Checked other booking sites... this one was the best (cheapest).
A very wide choice of hotels is presented, with pricing that is highly competitive. Then, when booking, the booking process is quick and seamless. Great job Agoda.
Agoda has great selection at competitive rates. Never had a problem with a booking.
I always book hotel through agoda and never have a problem at all
Have booked great resort holidays on great deals. Great after sales service as well!
I have already recommend this hotel to a friend of mine. I am from the United States and I'm staying at this hotel. My friend is visiting me here in Thailand and we will both be staying here as well..
I had a serious problem with a hotel during a stay in China. I contacted Agoda by email and within 4-6 hours they had repeatedly tired to ring me. When I did pick up my phone the service agent spoke clear English and was very helpful. He had already contacted the hotel and arranged for a refund. This would have been very difficult for me to do as I don't speak Chinese and the hotel staff didn't speak English. They followed up my situation with an actual phone call (the second one). Too often its always by email but in total I got 2-3 calls and 2 emails. I honestly feel this company cared about me and took my situation seriously. Theywere fair, logical and quick. The hotel I changed too was booked through Agoda. If they hadn't of been so helpful I probably wouldn't use them anymore. It's rare I take the time to do any sort of feedback especially positive feedback but guys, you did a great job and I appreciate it.
Easy to book a hotel accommodation with an option to pay later if plans are not firmed up yet. Definitely, I will recommend this to my friends and relatives.
We have used Agoda for many years all over the World and have never been let down. Rateings are usually spot on, you get what you pay for, so it is your choice to play it safe or to take a punt on cheaper bookings.
Agoda has had the lowest rates for every place I've been interested in booking, as well as the most information on each room, accomodations, and reviews. Their site has an intelligent setup that makes it very easy to use and efficient in finding exactly what I'm looking for. Thank you Agoda for really putting the effort into your work. It shows.
Really straight forward for me with my limited IT skills! Enough said.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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