AgodaReviews 4,448

We booked a 1 nights stay at a hotel in Colombo Sri Lanka and the date we wanted to stay was on Feb 1st to Feb 2nd. However, inadvertently we select the date as January 31st and immediately after the booking we realized our mistake and requested a change of the date. The booking was done late evening of Jan 31st land it was obvious that we were making a mistake. After contacting Agoda and the hotel, we found out that Agoda doesn't have a direct dealing with the hotel and they have contracted a third party (Expedia) to do the booking. We were charged for the night and they were not flexible to change the date. We ended up using Expedia and booked the hotel for the next day for much cheaper price. Please don't ever use Agoda.

Once your reservation with Agoda is completed, your money is gone! Booked with them hotel in Frankfurt two months in advance, but next day needed to shift a reservation by one day. Agoda refused without contacting the hotel and advised to cancel the reservation in order to get reimbursed. After that was done, no money get back on my account and for all the following claims Agoda's feedback was that the reservation is not reimbursable. Would never use this scam company again!

This company are not trustworthy at all. PLEASE DO NOT USE THEM The first booking I made was R8000 and something, yet it billed me R14 000. I emailed the query, still no response. Then the booking said nothing about taking a deposit and they proceeded to take R7250 of my account. Then had a zero refund on cancellation clause which I also never saw and I looked because I always take places ever payment is at hotel or a week before the occupancy.
Then I made 2 more bookings at the same guest house, one for March and one for May. It clearly states on the March booking that payment won't be taken till the 27th Feb. Obviously its the same with the May booking it should be paid in the last week of April. BUT NO this stupid company debited me the whole price of the booking within an hour of making it. R8019.

I called the guesthouse they said why didn't you use booking.com as we have endless issues with Agoda. She said my manager is on the phone to them constantly.
So easiest way to get my refund was to cancel the booking. On the first booking I requested a waiver on the cancellation fee. Now, they're only refunding my R7250 in 10 to 15 days.

If I'm got the refund for the third booking back immediately, why are they holding my money for half a month. I need to live off that money.
ISN'T IT LOVELY TO PLAY GOOD WITH SOMEONE'S LIFE AND TO EARN INTEREST ON MY DEPOSIT. NICE ONE. I used to use AGODA many years back in fact 11 years to be exact. Then they were great used them all the time. NOW I've deleted there app and won't touch then again. BEWARE STAY FAR AWAY!

As I'm writing this I'm standing at the hotel reception for 2 hours, because they not receive any booking info from agoda and agoda already charge my card. After contacting Agoda they keep changing customer service people with no response.

They Ruined our vacation and our budged never ever book anything from agoda.
You can see screenshots of the conversation, i get angry in the end sorry for that. In the site for good deals and stuff they are publishing last rooms from the hotel. After you made your reservation and they got the money, your reservation getting canceled. Maybe and its just a maybe if you are lucky you can have your money back in 30 days. Thats it. They will not help you with a new reservation, they will not care do you have budged for it or not, they do not care of anything, you have to find a new hotel and pay more now. Don't even think about to use Agoda.com!

I have booked over 10 hotels with Agoda and they say that you get much deeper discounts when you achieve that status, but it's actually the opposite. The price for the exact same booking I look up on my agoda account is over 20% more expensive than the exact stay when I'm not logged in. They also never actually match their best rate guarantee. They say this is the lowest price you've seen and that's a lie and they also say you save money when booking in the app when in reality same stays are over 15% more expensive in the app.

They show you some good deals. When you try and purchase the deal, they will cancel the deal. Once canceled, they will ask you to rebook. When you try and find the deal to rebook, the deal will be gone and the price will be hiked. The customer service is trash, they will repeatedly tell you to rebook, blame the cancelation on the card, and when asked to speak to a supervisor, they will place you on hold for a long period of time and hang up. It's a complete scam. There is nothing wrong with your card, they are just running a bait-and-switch scam. Don't waste your time.

Don't fell on to the false claims by agoda, they claimed for Parking service, free cancellation end up wrong instead. Lose my money, Agoda Helpdesk dont even listen what's your problems, simply they dont care about customers.even the Hoteliers don't respect you booked thro agoda.

STAFFORD GABLES HOSTEL DUNEDIN,NEW ZEALAND Booked a hostel room through Agoda,for myself and 3daughters. Room was absolutely disgusting with pubic hair clump stuck to a wall, what looked like human excrement on the floor and wall ( didn't go close enough to smell it). Room had a very musty damp smell,bed sheets stained,not been cleaned for weeks. Staff were a complete waste of time and hid most of the time. Contacted AGODA through a text system they have,No phone number, and got no place with them …. AGODA service is $#*! …Just like the Hotels,Hostels and accommodation providers that use them ……STAY CLEAR OF THIS OUTFIT …. Or you might regret it!

I booked Hotel Bilal from the Agoda online site for 25th Jan to Feb 1st 2023 and confirmed my booking, when I reached at Hotel, in the evening they told me that the booking has already been cancelled, and we told the third party. Moreover, they said that they gave some 25 rooms to agoda for bookings but they keep on taking bookings with confirmation status without knowing any status of availability. The question is why they (don't) communicate with clients to avoid any inconvenience. There should be some regulatory authority to monitor such sites.

I generously gave two stars, because the customer service agents where very nice. Unfortunately, they are unable to get you accurate information. I made a reservation, called Agoda, to inquire about the resort and accommodation fee's listed in the booking section.
The first agent called the resort and told me that the resort fee of $385.00 and the accommodation fee of $840, totaling $1,225.00 was a ONE TIME FEE paid to the resort, but there were extra fees (not on Agoda booking site) like daily maid service required by the resort...I called back, spoke to a different agent, she called the resort and told me that the $385.00 resort fee is DAILY, and there is a security deposit paid to the resort (not listed in booking section), but it MIGHT be refunded back to me at check out...she was not 100% sure that the $840.00 accommodation fee was a one time payment, but I could speak to the resort at check in! Yikes! Adding in just the DAILY resort fee made this reservation MORE EXPENSIVE than booking directly with the resort. If you have to add in another $840.00 per day, then it's crazy expensive! HUGE waste of time, two phone calls, took almost an hour...ZERO SAVINGS...WEBSITE IS VERY VAGUE (recurring fees should be clearly stated and a heads up regarding hidden resort requirements/fees should be noted)...will NEVER USE THIS SITE AGAIN...

I will never ever use agoda for booking hotels. I booked a hotel in Ayuthaya OYO 906 bann one love hotel and when I got there they said AC not working they moved me to another building and next morning they bring me to another building and said there is guest in your room. I said what? Why another guest in my room? They had no explanation and they moved me to another building again and the room was $#*! small and uncomfortable. I had to leave and go to book another hotel while already paid for this one. The owner of the hotel with her daughter was rude and not care about customers service. I try to call agoda and can not at all. I strongly don't recommend agoda and that hotel 906 bann one love in Ayuthaya Thailand. The pictures advertised falls room. Please stay away from them!

Last October I booked a room in a 3-stars in Mexico City for 3 nights, but Agoda charged me ca. 10 times the price shown on their homepage (1500 US$ in stead of 150 US$.) Even if it was a clear mistake from their site in converting the amount in foreign currency (Dkk) and even if I cancelled the booking immediately) they refused to give any refund on the ground that it was 'not refundable'. I sent all the documentation but customer service doesn't answer anymore. Therefore I regard the case as a fraud.

I booked couple of hotels in miami, 2 days each for cheaper price compared to other websites. However at checkin, both the hotels charged me 100% more. When reached out to agoda, they said they will talk to hotel management but never received my money. Booking ids ******* and *******.

Their ad deceived my mom. She thought she was booking directly with her hotel. It wasn't discovered until she had selected her date, entered her payment and hit submit. HER CONFIRMATION WAS NOT FOR THE CORRECT DATES! It CHANGED HER RESERVATION DATES TO THAT DAY. Since it's a 3rd party reservation it's non refundable. Wasted $200. I read the same complaints on the Google play app reviews! It's not the app! It's the entire company!

Confirmed paid booking denied at the property.
This property was selected keeping in mind that there is an elevator in the building.

75 years old couple has to take the trouble of looking for a new property which resulted into trouble and stress.
Refunds given, responsibility over.
Some Agoda cash compensated to make us happy but such compensations do not bring happiness is something that company should realise.
I do not recommend bookings via Agoda to anyone as there is no assurance inspite of complete advance payments.

Poor services.
Unethical ways of doing business.
Customer's emotions & physical challenges have no value to them.

I book my hotel in dubai with agoda.com. I pay full amount.when i check in then hotel guys told me pay 180 dirham for 6 nights visitor tax. Agoda never inform about that.

I made a booking for a hotel in Venice and it said it was cancellable till March 20, but when my confirmation email came, it said that the booking was non-cancellable! I contacted their customer service and they said they couldn't help because the policy was set by the hotel. All-in-all never will book thru this service again.

I booked a room 5 months away I contacted the hotel who had no problems canceling it but needed to go through Agoda This entailed many emails and call to Canada I received an email from Agoda saying the hotel wouldn't allow cancel Not through.So you have my money and won't return it disgusting.