Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
We monitor reviews for authenticity
Selected a hotel, got the best price after searching multiple sites. Booking in just 2 clicks... What an experience Agoda! Keep it up! And keep up the surprise!
I really trust Agoda.com since i started booking 8 years ago.It's fast and easy to understand. So many promotion and discounts.
I've been a user of Agoda booking site for quite some years and have always been happy.
Hope it stays this way!
Booking room from Agoda is very user friendly, Finding a perfect hotel is the Best part of Agoda. I will recommend Agoda for Hotel Room Booking.
Agoda is a great way to book a trip, especially with the options available for paying later and changing reservations as your plans develop. I am going back to the Philippines for three weeks, and this is my go-to site for putting things together.
So easy to book what you want. The details required are simple, and the form provided to book, is easy to fill in.
Whenever my colleagues or myself want a room for stay, this is the first website I'm heading to. I even their application installed in my phone. Super easy to book, whenever.
I have used Agoda for a number of years all over Asia India China etc and found the booking process confirmations etc very good. I have not had any problems. The only negative comment deals with loyalty points very confusing and dont last enough time Cant link my points with my Partner
We were looking for two nights in a good hotel in Vancouver, BC. Agoda's price was considerably cheaper than the hotel itself and it was so easy to make a booking through Agoda. Thank you
I travela a lot within South East Asia and it's my favorite travel partner. Easy to use and the instant booking is perfect. I love their loyalty program system for accumulating points, I had already a few accommodation for free redeeming the points.
I always book hotels from Agoda, never from others. Very easy, and also get discounts :)
I've been using Agoda for years and for the last 2 years I had to call the Call Center to help me to cancel some bookings, was freaking out about the cancellation, but you know what? I am amazed that they able to help me and no charges applied for my cancellation. I only book through agoda and never use anything else. There has never been any problems with my bookings and the reward points are just very cool! Thank you Agoda
Agoda's site and booking process was very easy to use and I found them to be the most cost effective site for the Hotel that I wanted to book.
So far I have been getting lot of great deal but it can be better. If Agoda can nail down more cheaper rate. As sometime I found some website they get better rate than Agoda. Overall still the best
With the filters and ranking abilities offered by Agoda booking site I get complete overview of the most RELEVANT hotels, no mess, no dross, no confusion.
Even BETTER, I can see immediately what other people, LIKE ME, have to say about my choice. - Great one Agoda!
I'm very cheap and love to save money we live n a small town and needed to get out for a bit, we paid 10.82 for this hotel using this site the other sites would have cost us a good 4-5 dollars more so I'm glad I check out this sit took about a good 3 mins to set up and confirm every. I like things quick this is a decent sitecan't wait till I see hotel crossfingers...
If you are looking for an affordable hotel rates with no hidden charges and extra costs, Agoda.com is the answer!
Best hotel reservation website and i have been their customer for many years.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account