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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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Just love the deals on Agoda and the ease of booking! Its simple as ABC!
Everything is just right. Simple process, Fast transaction, Compettitive prices also with colletable point to redeem. Don't need anything more.
Agoda has a very wide selection of partner hotels in practically all significant travel locations and even some remote ones.
The booking engine is convenient to use. I especially like the helicopter survey of other available hotels and rates in any vicinity.
Iv booked four hotels with Agoda for my trip around Thailand starting tomorrow. I can say that the prices were the best I could find online and the actual booking was made extremely easy. Confirmation was sent in an email immediately and they have helped get my trip of to a fantastic "good feeling" start
I have using Agoda to book my hotel accomodation these past 2 years and so far it has always been pleasant and easy to find the right place
I have stayed at this hotel many times when travelling from Canada/Bangkok to Chiangmai.
I usually arrive late in the evening at Savanabhumi Airport and leave early the following morning for Chiangmai. The location suites my in transit purpose ideally.
For longer stays, wishing for access to the city there is excellent local transport (train) from the airport into Bangkok.
Agoda makes booking of hotels very easy. Good review and rate
I find Agoda to be very complete in the number of listed hotels available. From time to time, there are Insider Deals which are super awesome... I would recommend this to anyone especially their membership and loyalty program...
Fantastic hotel options in Australia and all over the world! The website is easy to use and has never let us down
I basically did all my hotel booking! Its very easy to find cheap and affordable hotels anywhere in the world! Did 6 hotel bookings in 1 sitting :) highly recommended!
Wonderful customer service support, ease of reservations, website is neat, self-serving and hopefully trustworthy.
Detailed description of the hotel, user friendly navigation menu & wide varaities of filters and customisation options
I have been using hotel all over the world and it have never fail me. Good and true good booking agent
Making hotel search and booking very easy and fast. I am able to fine the right hotel at the right location. And of course with the right price.
A no hassle, trustworthy and internationally relevant travel support service. Have never encountered issues or hassles, including having money repaid where due without delays or fights or hassles. Agoda is my "go to" travel agent.
I like the response & choices available. Very fast & more to choose from..
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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