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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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AGODA gives you an accurate run down of possible places to stay in your travel place of choice especially regarding hotel rating, location of the hotel in terms of accessibility to tourist sites, transportation venues, and a lot more so viewers make a more informative choice.
I have used agoda since 2008... OOOH hey im still using agoda. That should say it all.
Agoda has really upped their game, truly giving you the best price. One flaw may be that they don't give you a total price for the stay as booking.com does, that's a nice quick glance feature and so easy to implement. I used Agoda a couple years back, far poorer experience, you wont be unhappy with their service.
I am a first time Agoda user. Booking was very smooth and easy
I find Agoda's website and booking procedures to be user friendly.
Agoda provides me with the relevant information I needed before booking a hotel. I could easily find information such as where the hotel is located (using maps), the distance and time I needed to reach the nearest transport from the hotel, the places of interest nearby. With one click, I am able to get all the information I needed. So I felt that the website is user friendly. NICE!
It makes it really easy to pin point and decide which hotel to book. Thanks Agoda!
It's informative, easy access & convenience to look for hotels & resorts that suit my budget and preferences!
Agoda is the best way to book your hotel accommodation anywhere around the world. Would recommend it to anyone.
The website is fast and safe easily understood in the instruction. Recommend.
I had visited another site to make an accommodation booking for an upcoming trip although this didn't allow me to pay on arrival which is what I have a strong preference of doing for personal reasons, it was a great feeling to know that AGODA allows you to do this with every booking and with this in mind we will definitely be using this website again before our next trip.
Really easy to navigate, great range of choice and really good deals. The number one website!
I have been using agoda from the last 3 years and booked approximately 28 hotels and always 100% SATISFIED. AGODA always offers the best rates
I have booked via Agoda several hotels my family has been too. Their service has always been excellent and their rates has always been client friendly. Keep up the good work.
I do travel a lot and always use Agoda for my travel planing as its so fits best for my needs.
Aminda
Agoda has never disappointed me! My go to hotel booking site!
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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