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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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Always good and efficient booking everywhere in the world
I made mistake on my first booking and called customer service to move my booking 1 week earlier. I was called back by Agoda's officer in few hours time and confirmed my required changes. They gave me confirmation of change within 10 hours and additional top up fee for price difference. Very efficient and grateful using Agoda for my hotel booking on my honeymoon! Will definitely make all my future booking with you!
I have been using Agoda for all my hotel booking for 3 years now... I only trust Agoda!
We will be travelling to Europe in September and I have been researching a lot on the internet. Comparatively, Agoda prices and cancellation conditions are very competitive and extremely favourable to manage tarvel and accommodation within a tight budget.
Really nice place and when me and my husband come to pattaya. We're alsways stay here.
Agoda is the go to site for my hotel booking.
Highly intuitive and great deals and offer.
I love agoda because it is a one stop... Location, rates, reviews, reccomendations... All on one page... Just awesome... Didi i mention lowest rates...
The service is fast, reliable and so very convenient, even for a not-so-techie guy like myself. I've been a customer of Agoda for over 3 years, and their service still never fails to surprise me each time I book a hotel room. The reviews are accurate and reliable, and the deals are simply great and inexpensive.
This site gave me a room in one minute after being directed by HotelsCombined. It did not overcharge.
I have found Agoda to be very reliable as a booking agent and very accurate in property description.
Booking with Agoda has never been more easier. Its the best and most reliable hotel booking system
When others depend on you for their travelling needs, it's good to know that I have Agoda.
Using Agoda, it was so simple to locate a motel and book rooms for 2 different dates. And found the cheapest prices. Thanks Agoda!
I had a hotel picked out and booked in a matter of 5 minutes, thank you!
Been using this site for years. Never had an issue..
I did not have any problem with cancellation or make make reservation.
Even though I made a mistake in my booking, the customer service officer was very earnest and tried her best in helping me to change my booking even though it was non-refundable. I am impressed!
It offers better price than other popular hotel booking services.
I tried two web sites "Agoda" and "Ctrip" to search the hotels in Shanghai, China for my family vacation in the coming summer. I found that Agoda has more clear accurate information on the hotels like room bedding and hotel policy.
Thanks Agoda!
I hv get points from agoda n help me save lots of money, love agoda!
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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