AgodaReviews 4,448

We have recently used agoda.com to book a hotel in the UK, we had an exam the day after we landed, we arrived at the hotel at 8:30pm only to discover that the hotel had our dates incorrectly booked, from agoda, and the hotel now was of course full and could assist us further, my confirmation email from agoda had our dates correctly, but the hotel had a totally different conformation for us.

We called agoda and they tried to relocate us to a hotel 40mins away from our original booking, we had hired a car, and traffic in london city is crazy enough as it is, we could not be that far away from our testing centre, which is why we had booked the place we had booked in the first place, had that been correctly booked we would have only been an 8min walk away. Agoda went on the try and explain that the hotel was not that much further, and we would be ok there, I did not need any location advise at this stage, they were really rude and condescending about it, about a problem that should never have happened in the fist place.

Agoda called us again at midnight saying that they could not help us, all they could do was refund our booking and went on to offer us a 10% discount on the next booking, at this stage I was so frustrated words cannot convey the level of frustration and there they went and offered a discount... after incurring me extra charges on roaming for all the painful useless phone calls back and fourth, and we had to find our own place the night before our exam and! Paid 60 euro extra for the accommodation, ridiculous, not to mention all the added unnecessary stress.

I then emailed agoda again when we got back home to ireland, explained the entire situation again, they still proceeded to offer me a 10% discount on the next booking and totally ignored the entire email, it all fell on deaf ears.

So, therefore, I would like to advise anyone who is even so much as contemplating booking with this unreliable service, please reconsider as it was a complete nightmare all thanks to agoda.com.

I would never book with them again, I would advice anyone to do the same! Honestly the worst experience by far.

Tried booking 2 rooms in Bacolod Philippines. First room fine but when booking second received message warning not to use same name so I booked in my sister-in laws name. Ended up being charged for 3 rooms so sent message requesting cancellation of third room. Checking my credit card yesterday and today shows not 2 or 3 charges, but 5! This put me over my credit limit that will result in penalties and a negative report on my credit report. In addition it now appears some local flights I booked did not go through, presumably since my credit card was over limit. Never again.

Since years I am booking hotels through Agoda. For me the best ever. Great service also in emergency situations, good prices. All in all perfect! Congratulations to Agoda!