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Agoda

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.

service
801
value
763
shipping
349
returns
464
quality
660

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GB
1 review
0 helpful votes
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Great value for money.
September 1, 2015

Easy to use website which is informative and competitive prices. Booking is quick and easy. Thank you!

Date of experience: September 1, 2015
Malaysia
1 review
0 helpful votes
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I was traveling in Asia for 60 days and met a guy in Indonesia who told me to book hotels at Agoda.com. I was surprised why I have never heard this before. Now, I tell all my friends that I will only book my hotels at Agoda.com for the rest of my trip! I missed out on this information!

Date of experience: September 1, 2015
AE
2 reviews
0 helpful votes
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Easy and great website for reservation
Best price find
Good deal from management

Date of experience: August 31, 2015
Malaysia
1 review
0 helpful votes
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I can get the hotel nearer to the location that I am looking with cheap price.

Date of experience: August 31, 2015
California
1 review
0 helpful votes
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Great Everything
September 1, 2015

Have stayed here 3 times within 1year, switched from another of my favorites. Great atmosphere, excellent condition of rooms. Knowledgeable personal and wonderful house service. Would recommend this hotel to all. Nice area. Close to transit, shopping and much more. A+

Date of experience: August 31, 2015
New Zealand
1 review
0 helpful votes
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Seamless booking
September 1, 2015

A very user friendly website and booking facility.

Date of experience: August 31, 2015
Singapore
1 review
0 helpful votes
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Prompt...
September 1, 2015

I love making reservations with agoda.com, accurate, responsive and responsible. Thank you.

Date of experience: August 31, 2015
India
2 reviews
0 helpful votes
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Fantastic stay
August 27, 2015

The staff here are very courteous. Love the vegetarian food at Royal Indiana Restaurant. Rooms are good sized and clean. Always enjoy staying here. And the location is very handy.

Date of experience: August 27, 2015
Canada
1 review
0 helpful votes
Follow Ken M.
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Have booked hotels here many times, details have always been correct.
Hotels have always had booking, and never any issues.

Date of experience: August 27, 2015
Singapore
1 review
0 helpful votes
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Agoda is easy to search for hotel or resort, good info on the last x rooms during booking. Good reward system for returning customer. Enjoy

Date of experience: August 27, 2015
Australia
1 review
0 helpful votes
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A for Agoda
August 27, 2015

Agoda always gets an "A" from me for swift service and excellent rates.

Date of experience: August 27, 2015
Singapore
2 reviews
3 helpful votes
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I am very happy at how conveniently I can access to agoda via app or website. Excellent job if you could include it in some place like AXS machines or SAM machines in Singapore.

Date of experience: August 27, 2015
Hong Kong
1 review
0 helpful votes
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Good & Useful website
August 27, 2015

User friendly, convenient to book and love the instant confirmation with really good price

Date of experience: August 26, 2015
Indonesia
1 review
0 helpful votes
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Awesome
August 27, 2015

Very pleasant with agoda online service. Is easy to book. Thanks

Date of experience: August 26, 2015
Thailand
1 review
0 helpful votes
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I have always been very satisfied with your service and I find it very important
That I can book with a firm I can trust. Regards Torben

Date of experience: August 26, 2015
Australia
3 reviews
0 helpful votes
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Easy to use website
August 27, 2015

I love the Agoda site. It is easy to use and thank you for allowing me to use PayPal for payment.

Date of experience: August 26, 2015
Singapore
1 review
0 helpful votes
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I use agoda as my standard hotel booking app, whether for holiday or business trips. I don't see why anybody would use anything else

Date of experience: August 26, 2015
Myanmar
2 reviews
1 helpful vote
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Always satisfied
August 27, 2015

Easy to book, easy to pay and a very good selection of hotels and special offers.

Date of experience: August 26, 2015
Indonesia
1 review
0 helpful votes
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Good portal for hotel
August 27, 2015

I love using this website because is user friendly and they have a good Customer Service. Thanks Agoda

Date of experience: August 26, 2015
Singapore
1 review
0 helpful votes
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Reward system
August 27, 2015

It was a pleasant surprise that I was able to redeem US$50 from the charges. It is indeed rewarding.

Date of experience: August 26, 2015