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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Easy to use website which is informative and competitive prices. Booking is quick and easy. Thank you!
I was traveling in Asia for 60 days and met a guy in Indonesia who told me to book hotels at Agoda.com. I was surprised why I have never heard this before. Now, I tell all my friends that I will only book my hotels at Agoda.com for the rest of my trip! I missed out on this information!
Easy and great website for reservation
Best price find
Good deal from management
I can get the hotel nearer to the location that I am looking with cheap price.
Have stayed here 3 times within 1year, switched from another of my favorites. Great atmosphere, excellent condition of rooms. Knowledgeable personal and wonderful house service. Would recommend this hotel to all. Nice area. Close to transit, shopping and much more. A+
A very user friendly website and booking facility.
The staff here are very courteous. Love the vegetarian food at Royal Indiana Restaurant. Rooms are good sized and clean. Always enjoy staying here. And the location is very handy.
Have booked hotels here many times, details have always been correct.
Hotels have always had booking, and never any issues.
Agoda is easy to search for hotel or resort, good info on the last x rooms during booking. Good reward system for returning customer. Enjoy
I am very happy at how conveniently I can access to agoda via app or website. Excellent job if you could include it in some place like AXS machines or SAM machines in Singapore.
User friendly, convenient to book and love the instant confirmation with really good price
Very pleasant with agoda online service. Is easy to book. Thanks
I have always been very satisfied with your service and I find it very important
That I can book with a firm I can trust. Regards Torben
I love the Agoda site. It is easy to use and thank you for allowing me to use PayPal for payment.
I use agoda as my standard hotel booking app, whether for holiday or business trips. I don't see why anybody would use anything else
Easy to book, easy to pay and a very good selection of hotels and special offers.
I love using this website because is user friendly and they have a good Customer Service. Thanks Agoda
It was a pleasant surprise that I was able to redeem US$50 from the charges. It is indeed rewarding.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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