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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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NICE, GOOD LOCATION. FOOD NO PROBLEM VERY NEAR TO HOTEL. HOTEL STAFF IS GOOD AND FRIENDLY. LAST TIME WE CHOOSE TWO (2) WITH THE CENTER DOOR ROOMS. VERY COMFORTABLE. ONLY THE WASHROOM WATER SLOWLY DOWN. THATS WHY WE CHOOSE AGAIN THIS HOTEL. NOW THIS YEAR DEEPAVALI WE WANT THREE (3) DAYS WITH HAPPY...
Its within busy city area and comfortable for budget accommodation.
The site was very user friendly and simple to navigate. Confirmation was immediate
Agoda has been a great experience for me. It allows you to check hotels by rating, also by location with very helpful information. It includes travel time to where you need to go and what things there are to do. The site is very user friendly and the photos along with the helpful explanations will make booking your choice easy.
Always use Agoda to book my travel, the only thing that is frustrating is having to wait for the page to update after only choosing one option... e.g. You cant click on several options for say area to stay the page needs to load each time individually, same for price or type of accommodation. Change this and it would be much less time consuming and user friendly.
Otherwise would recommend to anyone wanting to see what is available around the world.
Salina G
Gives you a great choice of hotels - with excellent photos, locations and reviews to let you make inform choices.
One of my most favorite to search for best hotel deals. Great customer service too!
I've been checking out rooms for my january 2016 vacation & this website is a sure fire winner. So easy to find the ones you need and i highly recommend it.
Easy to use and offered great hotel discount pricing. If the hotel room & pricing is as stated; I'll definiately use Agoda for all my future booking needs.
This website had serve me well in all my bookings so far, especially in Indonesia.
The hotels had been good from its recommendation.
Keep up the good work.
Thank you
Chin Hsu, Leo
The site is intuitive and easy to use. Had the rooms booked at a great price in less than 10 minutes from start to finish.
Found this website very useful, a friend happened to mention it today so I checked it out!
Fast, easy and good prices. Lots of choices. Best site if yo'ure looking to book in Asia.
Always been a great service. Always seem to end up back with Agoda after looking at all the other Web sites...
This is a very quick and uncomplicated site for making accommodation reservations.
Simple and easy to use. Provided a range of room and floor options other sites didn't provide or display. A range of room types and additional features provided eg brekkie
I'm glad to book all my travel plan vid agoda website as I use to do this since 2010 and since then all my booking went smoothly and never had a single issue so thanks a lot and would like to recommend it to everyone it's easy safe and fast
Quick and user friendly site. Excellent platform -could imagine live body responding!
It's always been Agoda that I relied when it comes to hotel bookings. No hidden cost, and no hassle. Convenient!
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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