Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Agoda

Agoda

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Agoda?
grey stargrey stargrey stargrey stargrey star

Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.

service
801
value
763
shipping
349
returns
464
quality
660

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Lucy W.
Unfollow Lucy W.
Share Review
Report Review

Helpful customer services
September 26, 2015

Had trouble with my original booking, Vena was very helpful and went an extra mile to sort out my booking

Date of experience: September 24, 2015
BN
1 review
0 helpful votes
Follow michelle w.
Unfollow michelle w.
Share Review
Report Review

Love it!
September 26, 2015

I love using agoda to find accommodation overseas. It's convenient. Helps you find the most suitable hotel and has really good deals. Great for if you have strict budget.

Date of experience: September 24, 2015
California
2 reviews
0 helpful votes
Follow Karen J.
Unfollow Karen J.
Share Review
Report Review

5 star at low prices
September 25, 2015

Love this site. Great deals at great rates. The specials offered make me get out and travel. Can't take it with you when you go. So go Agoda. Maybe I'll get a better rate for the positive push.

Date of experience: September 24, 2015
Australia
1 review
0 helpful votes
Follow Chris D.
Unfollow Chris D.
Share Review
Report Review

A friend told me to use Agoda and he was right. Easy to use and a well known brand so I felt secure.

Date of experience: September 24, 2015
Australia
1 review
0 helpful votes
Follow Matthew W.
Unfollow Matthew W.
Share Review
Report Review

So easy to use...
September 24, 2015

I have used AGODA many times and always find it bets price and it's ease of use is great! :)

Date of experience: September 24, 2015
Italy
7 reviews
3 helpful votes
Follow Mohammad A.
Unfollow Mohammad A.
Share Review
Report Review

I checked many top sites for good deals on one particular hotel I liked. I have to admit it was a eye opener for me because this was better than the best available quotes. The navigation is also easy. If you are a member you get an insider deal which was a surprise bonus. One last thing for this booking got pay later option which was good.
Overall very happy.

Date of experience: September 21, 2015
Singapore
1 review
0 helpful votes
Follow Phoedz M.
Unfollow Phoedz M.
Share Review
Report Review

Love booking my trips from here... Easy & Convenient.

Date of experience: September 21, 2015
Indonesia
1 review
0 helpful votes
Follow Rita L.
Unfollow Rita L.
Share Review
Report Review

Agoda is the best
September 21, 2015

Overall I am happy with Agoda. I am their customer since 5 years ago

Date of experience: September 21, 2015
Texas
1 review
0 helpful votes
Follow Hai M.
Unfollow Hai M.
Share Review
Report Review

I first knew about Agoda from a friend, and love it first time I checked the website. Polite customer rep when I needed to cancel a booking. Would recommend Agoda for more people.

Date of experience: September 21, 2015
Illinois
1 review
0 helpful votes
Follow Judy K.
Unfollow Judy K.
Share Review
Report Review

LOOKING FOR A HOTEL
September 22, 2015

Everything that I needed to know was made available and easy to access. Thank you for making my search stress free!

Date of experience: September 21, 2015
India
1 review
0 helpful votes
Follow lalit b.
Unfollow lalit b.
Share Review
Report Review

AGODA I THINK IS THE ONLY BEST AVAILABLE WEBSITE FOR HOTEL BOOKING. I RECOMMEND AGODA TO BUY SOME HAPPINESS FOR YOU AND YOUR FAMILY

Date of experience: September 21, 2015
Singapore
1 review
0 helpful votes
Follow Ida I.
Unfollow Ida I.
Share Review
Report Review

Efficient and good prices!
September 22, 2015

Ive been using Agoda for a few years now. Ive booked hotels in Hongkong, Spain, Malaysia and have been good so far. Trustworthy (:

Date of experience: September 20, 2015
Indonesia
1 review
0 helpful votes
Follow Pieter N.
Unfollow Pieter N.
Share Review
Report Review

Good quick service.
September 22, 2015

Very efficient. Have used for many years without any problem.

Date of experience: September 20, 2015
Kentucky
1 review
0 helpful votes
Follow Thu L.
Unfollow Thu L.
Share Review
Report Review

My first time books hotel on Agoda! I feel impressive about detail informations which can not find on other websites. Love love it!

Date of experience: September 20, 2015
South Africa
1 review
0 helpful votes
Follow danny k.
Unfollow danny k.
Share Review
Report Review

Surprised
September 20, 2015

I was surprised by what is being offered for the price you pay, you get more than what you pay for.

Date of experience: September 20, 2015
Sri Lanka
1 review
0 helpful votes
Follow suresh g.
Unfollow suresh g.
Share Review
Report Review

Its really good
September 20, 2015

Its very user friendly and gives us a good idea about what we can expect from the place :)

Date of experience: September 20, 2015
Australia
1 review
0 helpful votes
Follow Trina C.
Unfollow Trina C.
Share Review
Report Review

Easy to use
September 20, 2015

I can always find the hotels I'm looking for on Agoda

Date of experience: September 20, 2015
Australia
1 review
0 helpful votes
Follow Pauline H.
Unfollow Pauline H.
Share Review
Report Review

I regularly use this site for accom. Bookings, as well as car hire comparisons. A very convienient site with up to date information in a user friendly form.

Date of experience: September 20, 2015
Australia
1 review
0 helpful votes
Follow rosemary h.
Unfollow rosemary h.
Share Review
Report Review

Great pricing
September 20, 2015

So good and so easy to use. Pricing is also fantastic

Date of experience: September 20, 2015
Australia
1 review
0 helpful votes
Follow Sue R.
Unfollow Sue R.
Share Review
Report Review

Mures Hobart
September 20, 2015

What a disappointment. The seafood platter for 2 was definitely not worth $85. Deep fried horrible. No thought even to the presentation. Go to the fish and chip vans outside for far better value. The service was hit and miss also. I won't be going back.

Date of experience: September 20, 2015