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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Had trouble with my original booking, Vena was very helpful and went an extra mile to sort out my booking
I love using agoda to find accommodation overseas. It's convenient. Helps you find the most suitable hotel and has really good deals. Great for if you have strict budget.
Love this site. Great deals at great rates. The specials offered make me get out and travel. Can't take it with you when you go. So go Agoda. Maybe I'll get a better rate for the positive push.
A friend told me to use Agoda and he was right. Easy to use and a well known brand so I felt secure.
I have used AGODA many times and always find it bets price and it's ease of use is great! :)
I checked many top sites for good deals on one particular hotel I liked. I have to admit it was a eye opener for me because this was better than the best available quotes. The navigation is also easy. If you are a member you get an insider deal which was a surprise bonus. One last thing for this booking got pay later option which was good.
Overall very happy.
Love booking my trips from here... Easy & Convenient.
Overall I am happy with Agoda. I am their customer since 5 years ago
I first knew about Agoda from a friend, and love it first time I checked the website. Polite customer rep when I needed to cancel a booking. Would recommend Agoda for more people.
Everything that I needed to know was made available and easy to access. Thank you for making my search stress free!
AGODA I THINK IS THE ONLY BEST AVAILABLE WEBSITE FOR HOTEL BOOKING. I RECOMMEND AGODA TO BUY SOME HAPPINESS FOR YOU AND YOUR FAMILY
Ive been using Agoda for a few years now. Ive booked hotels in Hongkong, Spain, Malaysia and have been good so far. Trustworthy (:
Very efficient. Have used for many years without any problem.
My first time books hotel on Agoda! I feel impressive about detail informations which can not find on other websites. Love love it!
Its very user friendly and gives us a good idea about what we can expect from the place :)
I regularly use this site for accom. Bookings, as well as car hire comparisons. A very convienient site with up to date information in a user friendly form.
So good and so easy to use. Pricing is also fantastic
What a disappointment. The seafood platter for 2 was definitely not worth $85. Deep fried horrible. No thought even to the presentation. Go to the fish and chip vans outside for far better value. The service was hit and miss also. I won't be going back.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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