I ordered a pair of Adria Low shoes on Thursday, and the site says that it will ship it out (and notify when it ships it out) the same day if you order it before 12 pm. It's now Wednesday and I have got no notification on whether or not the item has shipped. Also, I tried to contact them two days ago, and they said they'd get back to be within 24 hours, and they have not.
Hopefully they're just bad at updating online, and I'm hoping that I'll end up receiving the shoes in the 4-7 day timeline they assure.

I have been a HUGE fan of ADIDAS shoes and clothing for years. My boyfriend is an even bigger fan so I thought a gift card would be perfect! He wears a size 14 shoe so it is hard to shop in the store. In June he ordered two pairs of shoes using the gift card and his credit card. Worst online purchasing experience EVER. The shoes arrived quickly, unfortunately it was a completely different order. Wrong shoes wrong size. We sent them back right away and I called customer service to see if I could just do an exchange for the correct order. Nope, they only do returns but said they would mark the account so we could re-order without having to pay extra. After about three week we hadn't heard anything and the charges hadn't been refunded. When we called to see what was going on they had a hard time finding the return, and there were no notes. They then informed us that it may take another billing cycle (an additional 30 days) to receive the refund. It took about two weeks for the card to be refunded and about three to get a new gift card in the mail. I was so disappointed and truly wish I hadn't purchased the gift card, we will have to search for an Adidas store to use it in.

Ordering online thru adidias, is simplistic, fast and a wonderful online experience. I have placed at least 7 orders with them and the return/exchange policy is fast and simple

Completely disorganized payment process. First tried to pay via PayPal, order did not go through. Tried two different credit cards, did not go through. Days later I checked my statements on my cards and PayPal and each had a "pending payment" to Adidas for the exact amount of what I was trying to purchase. I have no idea what's going on; and from other reviews it seems I'm in for a long, tedious, ineffectual bout of calls to customer service.

Worst customer service experience with any merchant ever.
Long story very short. Spent the better part of 4 days trying to make a $600ish purchase. They sent an email the next day saying the order was cancelled. So, I called in, but, they couldn't tell me why it was cancelled. First, they'd say it was the email address. Then it was the bill to. Then it was the ship to. This happened 6-7 times. Finally, they referred me to their "review department". Of course, that number wasn't working for "technical reasons". During the process, I was disconnected 3-4 times. They could not seem to find any managers or supervisors. The last of the 4 days I spent with them, they finally got me to the review department (where english is clearly not practiced), which verified my info for the umpteenth time, then, said the next transaction would be no problem. Voila - still had a problem. In the meantime, my bank contacted me concerned with fraud, as they got approval no less than 6 times for the purchase...
Finally, I was told they'd transfer me to the manager's boss. Disconnected. Called back again and asked for a manager. "They'll call you back in 24 hours". I'm done with Adidas forever.

Great site for all your sporting good apparel needs. I've ordered many pairs of shoes from Adidas.com and all have been shipped promptly and arrived in a timely fashion. The clothing is always "top of the line" too. I've never had to contact Customer Service for anything... so, that's a good thing.
One thing tho, I can't ever seem to find any "Air Jordans" here... the link must be missing!
Relax... I'm teasing. You'll never find a pair of Nikes on my feet. I've been a "3 stripe" guy forever. So, if Adidas is where your loyalty lies, this is the place!