Everything is great, prices, free shipping and returns/ exchanges. However the returning/ exchanging part is more complicated than it should be. The website takes days to send the exchange label and while customer service was very nice, it just complicated things. It eventually worked out, and as soon as your exchange is scanned by ups they ship out the replacement or issue the refund. So all in all not bad. They also have pretty good sales

Need to exchange a pair of shoes for a half size larger. These were delivered on 3/7/19. Ever since then for some unknown reason, there is a glitch on my account that won' let them generated a return label. Today a week later I was told it was take IT about another week to fix this issue. Seriously what kind of lame IT department does a big company like Adidas have. I was lied to many times that this would be fixed ASAP, Guess not. And by the time they do fix it, if they ever do, no guarantee the size we need will be in stock. Very Very poor customer service. Beware this could happen to you! They even sent me an email ask for various shots of the shoes which I submitted and guess what they can't find that email Very poorly run. If I ever get this fixed it will be my one and only transaction with them.

If you feel something is too expensive. Don't buy it. I see constant posts with people crying about price tags not just about this but about everything they can't buy... and my God. Why they take time out to say "if you lower your prices you will have more customers " is beyond me. Any company will only cater to who can afford them... There are plenty of cheaper items you can afford, so go and buy them.
With all that said.he I don't believe this company is expensive at all. I think they do an outstanding job of keeping prices realistic while being popular and fashionable. Nice work adidas.

Adidas is a very popular brand. They offer high quality products, but they sometimes come with a high price. Too high if you ask me. One jacket can cost a few hundred dollars/euros/pounds. Some models of shoes are too overhyped and the prices from resellers are absurdly high. If you want for an instance Yeezy Boost sneakers (350 V1/V2; 750), you will have to either buy them from an Adidas store, but they run out of stock immediately, or you can buy them from a reseller way overpriced. Adidas as a brand is highly used by athletes, public figures, people from all over the globe. But their high prices can turn somebody away from them and that somebody can consider a different brand instead of Adidas.

Ordered 10 days ago and still not shipped. When ordering site indicated 1-2 day processing and 7-10 days delivered. Now 10 days and not shipped or even packaged for shipping. Customer Service told me "you are wrong"... claims that policy indicates ~3 weeks to delivery. Who would agree to this. Son is growing fast, shoes probably wont fit by time they arrive. Thought I was dealing with respected global brand. Finding out Adidas is just some 3rd world backwater scam.

Let me just say 1 star is generous - I'd give 0 if possible. Ahhh, I wish I'd listened to the reviews! Genuinely shocked at how awful of a service Adidas provides, given they are such a global brand. Ordered a pair of personalised mi-adidas sliders for my partners birthday. 7 weeks later and they are nowhere to be found. The delivery company they use are horrific. Despite spending multiple days at home from work to wait for the parcel, they never attempted delivery. But when checking the site they always said they had!? Weeks of arguing, they then send the shoes back to Germany?! Then Adidas fails to respond to any emails. Speaking to a different representative every time, so having to re-explain. Then to be told that they had apparently been delivered? Even though the previous representative told me they were still in Germany? Sounds like they're lying because they'd lost my parcel. Of which I paid over £70 for. Absolute JOKE of a service. Will never ever ever buy a single thing from them again. And will go to great efforts to deter anybody else from doing so. Awful service. No refund. Unhappyyyyyy customer to say the least. Please don't waste your time. Buy from a brand that values their customers.

Ordered online. They NEVER sent a tracking number but immediately took out my money. I went to the site and my account to find tracking. On one place on the site it shows shoes are delivered, but the day and time are when I was there and no items were dropped off. But in another place on the same site the tracking still shows that the shipping label was made and no further information available yet. Called customer service and they are not helpful at all. She was clueless and even admitted it wasn't shipped and she would notify the warehouse. A week later still no change in tracking and still no shoes. I will NEVER by anything Adidas again. I am still waiting to get my money back from them...

They create a product where you are forced to act with haste; released with limited quantity, then do not allow you to cancel orders or return, customer service whom takes hours for you to reach ensuring no possibilities of cancelling item or be able to attempt to cancel. State that product does not allow refund or cancellations stated in their refund and return policy. You try to reach by chat, they take 2 hours for a rep to get back to you to tell you, you can just return once it arrives. You ask can you still return if it's a miadidas? 2 hours pass and then they say no. You call and the rep says they'll have to send a message to their miadidas team to get back to me first. In the era of customer service I have never had a worse experience trying to cancel an order placed by accident.

PLACED A CUSTOM ORDER THAT I WAS AWARE WOULD TAKE 3-5 WEEKS. CONTACTED CUSTOMER SERVICE (QUITE A JOKE) TWICE AND WAS TOLD THEY WERE COMPLETED BUT STILL SITTING AT THE THIRD PARTY FACILITY! I WAS THEN INFORMED CUSTOM ORDERS TAKE 4-7 WEEKS! FALSE ADVERTISEMENT ON THEIR WEBSITE AND VERY POOR CUSTOMER SERVICE AND OVERALL BAD COMPANY TO DEAL WITH! THIS WAS A GIFT FOR MY DAUGHTER WHO IS DEVASTATED! NEVER AGAIN! CONTACTING BETTER BUSINESS BUREAU! I SHOULD HAVE READ THEIR REVIEWS BEFORE TRUSTING THIS COMPANY!