I went to the adidas retail store yesterday around 3:00PM. I swiped my store credit and it showed "reader err", the manger typed in my card number and the 4 digit pin located on the back of my card, but they said it's not working. They asked me if I know the balance or if I have the receipt with me, but I don't, therefore one of the workers dialed "123" on the phone to check the balance, but I waited longer than 30 minutes and left because I was in a rush to somewhere else. I went to the Broadway retail store today at 8:00PM, and the moment I reached the register, my card shower "reader err" again. I presented my receipt along w/ my store credit, one of the workers (African American) name Jason Hebe (he wrote his last name scribbly, so I'm not sure if that's how I spell his last name). He said they can't confirm the balance even if I show my receipt, and he walked away and threw my store credit on the table with an extremely bad attitude. The manager came and requested me to go on the adidas official store and click "gift card" and I typed my card number and 4 digit pin, the balance showed "150". I showed the balance to Jason Hobe, and he said "u have to call the customer service number for a card replacement". He said they will mail it to me within 3-4 days; I told him I brought those two shoes as a good bye gift for my 2 best friends who are leaving New York tomorrow, but he ignored me and just kept asking me to call the Shriner service and see how they handle it. I asked him if he can replace the card right now cause I need to purchase it today and he said he can't. I said why, he said "we don't do that." When I left, he gave me a dirty look"

Customer service team is really awesome, they fixed my order very quick and shipped before end sale promotion.

Today, I went to Adidas store to participate in a ruffle and they rejected me because I'm a female. All I wanted is to sign up for the ruffle to buy for myself a male pair of shoes. The ruffle assistant told me that if I want to buy male shoes for myself I have to be male. He said: "I can't sign you up for male shoes in the ruffle because you are female".
What's going on in this world? Do I have to be male to sign up for a purchase of male shoes? Are you for real? I have rights to buy what I want and when I want! I told him: "we are in Canada, we are in Vancouver! It is a country that supports every gender! There is no such things as gender discrimination" And he responded: "so what? I still can't sign you up for male shoes". This is ridiculous! He told me that it is the rules of the ruffle! He rejected to call for the manager when I asked him. He called me a sales' assistant who also told me that I must be a male person to sign up for ruffle to buy male shoes". She also rejected me when I asked to call for manager. She told me that if I wanna meet the manager I should wait till 8:30 pm. Their store, in fact, clothes at 7pm and I was there around 5 pm. This whole situation is ridiculous.

I said that I won't leave the store until I participate in the ruffle so he pressed some buttons on his iPad telling me that he signed me up for female shoes, and when I told him that I need size 8,5 he pressed the button to pick 7,5 shoes size and gave me the iPad to sign my name. After I signed my name, I was going to choose size 8,5 and he literally took away the iPad from me in a very aggressive manner and told me that I don't have rights to choose my size. He said me: "you don't look like 8,5!". This was so humiliating and ridiculous he submitted the whole ruffle application for me! He even pressed the button to submit the application for me.

This is happening in the adidas today in Vancouver. I can't believe that Adidas is a gender discriminative company! They hired 2 people who clearly discriminated me.

I went to purchase some sandals from an adidas store. When I got home to put the sandals on, I noticed that I had two right foot sandals. I went back to the store a week later and spoke to the manager as I was exvhanging them and buying more product that totaled more than $150 and the manager stated that I should have tried the sandals on before leaving the store and that stuff like this happens everywhere. First of all, even if I would have tried the sandal on, I would have only tried one on; for this reason, I would not have caught the mistake and this never happened to me since I've been shopping for the past 20 years. To make a long story short, I canceled my transaction and got my money back because of the managers attitude towards the situation. The customer service is not up to my standards and the online team did not respond back to my emails that I wrote a week ago. I can't see myself shopping here again.

Lordddddd... they sent me an UNFINISHED, chemically smeared set of shoes! They didn't even tack the insole down, and you can take it out to see the masking tape holding the strings? What in the hell? THEN, the iridescent back panel is cloudy from some sort of chemical smear. Don't they have quality control?! Customer service is of no help! They all have robotic, hostile attitudes like my problem is an inconvenience to them. Ummmm... Adidas pays your rent, feeds your family, and you choose to represent them with an IDGAF attitude for the customer?! First time buyer, and last time buyer, all in one. This ENTIRE experience has been a NIGHTMARE from ordering, to shipping, to production, returns, and all the way to both the customer service dept AND customer relations/escalations dept! READ THE REVIEWS! I SHOULD HAVE! UGHHH... SMFH!

I let my son build his own football cleats, he's 15. I said before you order, let me look at it. He built the cleats and then had me look at the order. I noted that the size was for "women's" and I said to my son good thing I had you stop because you have women's size selected. He said what the heck I just changed that! SO then I clicked on it and changed it to "MEN'S" Finished the review and submitted the order. When I got the email verification I noted it said "WOMEN'S!" AAAARG! So I began a many week process of trying to correct it and still I am being sent 11.5 women's which will be of no use to me or my son, every dealing I had with Adidas was boiler plate scripted responses. This for $200 worth of cleats. I will personally NEVER give Adidas my business any more.

Do not go to the Allan, Tx Adidas outlet store, #6151; the prices are all different for the same shirt. The manager, Juan, plays games with the pricing on the merchandise & then when you ask him about it he goes in the back storage area to hide because he doesn't want to deal with the stores dishonesty. When he finally come out of hiding, he will tell you that he will not honor the lower price Med shirt even though the Large Shirt is the exact shirt at a much higher price. He tells you the 3 Med. Shirts marked lower are a mistake. Ruined my Birthday outing with my husband to buy him some shirts. Very disappointed with this store! The other employees just didn't seem to care, such a lack of customer service all the way around!

I wanted to order a jacket for my daughter for christmas, needed a medium but when I checked out it said out of stock so I went back and ordered a large and then got 3 emails saying I ordered a medium and 2 large! Immediately called customer service and was told they could not cancel the extra two jackets. I asked for manager and KENDRA came on telling me she cannot fix the problem and to just return the jackets and then they will refund my money, because I definitely have an extra 100 dollars laying around right before christmas. She was very rude and unhelpful and just kept saying the same robot phrase no matter what I asked her. So frustrated and will never buy Adidas anything! I'm also returning all 3 identical jackets! Shame on you!