1. Their clothes are awful. I ordered from the website to ensure it was truly Adidas, hoping that would ensure quality. The item was "see through".
2. It took 3 months to even hear back from Adidas after 7 emails and 4 voice mails I left for them. It was only until my credit card company got involved and reversed their charge.
3. Then they tried claiming it was due to the length of time from the order... yeah, because they didn't respond for 3 months and only did when they were forced to respond to my credit card company.
4. I have been a great customer for 10 years, Not again. There are way too many new "better" options out there now.

I had placed an order 12/13/17 before Christmas with 2 slippers and I only received 1 pair which were a gift. Luckily the 2nd pair was for myself but I had called to check the status and the warehouse never sent them out and they were in stock! Two weeks later I call to check the status AGAIN with the case number and same status. Almost a month goes by and still no slippers, I am now awaiting for a refund because my money was floating in the air and didn't know if my slippers were ever going to be shipped out.

Website says "Order by noon on 12/15 and it delivers by XMas". I got nervous when the email confirmation had no date on it, but moved on to deal with other Xmas issues. Days go by and the online Tracker just says "Order confirmed, waiting to be packed." No additional details. It is now the 21st and still has not shipped. I have called Customer Service twice. Both times the on hold message says the wait will be 20 minutes (I think this is the actual recording, not a real estimate. They just know it always takes 20 minutes to get someone! Maybe they should hire a few more Customer Service people?). Anyway, the automated system just says "Order Confirmed." Wow, that's really helpful. So you have no choice but to sit on hold and wait. Ironically, the on hold message keeps telling me I can go online to check the status of my order, which just pissed me off even more every time I hear it.

My suggestion - visit the site to get your information then order it somewhere else. Or even better, get it from Nike.

Purchased a shoe from adidas.com
First of all, charged wrong i really don't get it how they calculated
Sent an email, claimed about wrong charged. No answer
Several days later, charge fixed. I sent an email requested cancel my order. No answer
But the shoes arrived
I tried to return the shoes. So looked up the adidas.com, no history of purchased, i sent an email requested return lable
No one responded. Probably i've sent about 8-9 emails
I received one email responded, it said we can't find order number
So i called the customer service... hold over 30 min. No one picked up the phone
I sent several emails since then never responded
I dispute charge back to paypal
They have fedex tracking number so case is closed
I called customer service, hold 40 min finally spoke to very unprofessional agent
She said she will send me return label thru email following day
That happened dec. 13... but i never had any email what so ever
What the heck is going on this big name company with no profeesionalism
Its shame

I ordered sandals, I received them, they were too big and I wanted to return them. However, there was an error with the tracking label saying they had never been delivered. I was unable to return them because the tracking label still said waiting to be packed.

I called customer service 8 times and spoke to 2 supervisors who explained they had never seen anything like this before. They were kind but totally unhelpful as everyone kept punting it to someone else "I'll call the warehouse" "We will send you an email shortly" "I don't know how to solve this problem". Nothing has happened for weeks. I have spent hours on the phone with them and the problem still has not been solved. All I want to do is give back the sandals and get my money back but no one in customer service is competent enough to figure it out since my tracking label is somewhere lost in the abyss...

Never buy through the Adidas website. Instead, use Amazon or another online retailer for their products.

I used to only buy Nike, but now it's all Adidas. For anyone who hasn't tried the Adidas Ultra Boost, it is worth every penny. Even though the shoe is over $200, you walk in them every day and it will be the last shoe you ever need!

My son bought a pair of sneakers, ultra boost shoes, got a confirmation letter, has been waiting for a shipping letter, instead got a cancellation of order letter. They oversold? How is this his problem? Except now he doesn't get the shoes he ordered. How was he able to place the order and pay for it? If this was a limited edition, the computer can still count, can't it? It's not human error, it's not adidas first sale event?... disappointment would be trying to order and it's sold out... getting an order and confirmed order is something different. How does the company decide who's order then gets cancelled? Not good business for a company who's consumers keeps them is business. Less than satisfied.

One of the worst sites to order, it says FREE retrurns and EXPEDITED shipping but once I made the order I received an email saying it could 4-6 WEEKS WITH NO RETURNS for a customized jersey. If you guys are going to take that long why do you make EXPEDITED SHIPPING in your site or make the information available only after a customer pays hard earned money. Dont cheat people to earn money. I called within 5 minutes to cancel the order but the corporate office says they cant do it. When you have such bad customer service how do you even plan to survive in this industry. I will make sure that none of my friends or family ever buy from www.adidas.com.

ADIDAS.COM IS THE WORST PLACE TO ORDER SOMETHING!