AceDepotReviews 96

***BUYER BEWARE*** This company purchases the items they sell off ebay at the time that someone orders from their website, charging their customer a higher price than they find the item for. There is no verification that the item works nor if it has actually been factory refurbished or remanufactured as they state on their website. They lie to the ebay seller and ask for no shipping statement in the package as item is a gift. Then they go back and deny delivery of package causing problems for the ebay seller. The customer could have purchased the item off of ebay themselves.

Ordered on line a Fellowes Powershred W-11C 11.
Did not received PO confirmation. Next day called their customer service.
They explained that this item is not available and discontinued by manufacturer. Than offered a replacement one for the same money.
I asked to cancel the PO. And also asked for email conforming cancellation. Day later still no email and still pending charges on my credit card. Finally I've contacted my credit card to report suspicious scam activity. I hope I will get my money back.

Placed order on Tuesday via the acedepot.com website. Never received confirmation. Called Wednesday and asked for email confirmation. Got nothing. Called Thursday for confirmation and was told item had already shipped via UPS on Wednesday, but they had no tracking information. Promised they would email it by end of business Thursday. Received nothing. Called again Friday morning, was told again that item had shipped Wednesday, but tracking was not available. Again, they promised tracking information would be emailed to me by end of business day. I gave them the promise that if I did not get tracking information by 4:30 p.m. their time (New Jersey), I would be calling them. I received nothing from them, so I called back at 4:30 p.m. their time. I was finally transferred to someone in the sales department who told me the item had NOT shipped via UPS but instead was mailed via USPS. He gave me the tracking number, which I repeated back to him and he confirmed. He also said repeatedly that email had been sent to me. I had received absolutely nothing from them. I called back again, knowing it was nearing the end of the business day on a Friday. I finally got an email, but only after relaying my very simple email address again. The USPS tracking number I had been given and repeated for confirmation the sales manager (or whoever he was) was in fact incorrect/incomplete. When I finally got the correct/complete number and tried to track the item via USPS, I got the message that, "A shipping label has been prepared for your item at 2:41 pm on September 13,2023 in NORWOOD, NJ *******. USPS does not have the package yet; contact the shipper or shipping partner with any inquiries." In other words, AceDepot.com aka Ace Depot LLC has not in fact ever actually shipped this item to me, despite their telling me numerous times that they have. All they've done is create a mailing label, which proves nothing. After all the other excuses, they tried to tell me "It's lost." No, it's not lost because it was never shipped; it has never been received by the post office. They are now telling me to wait until Monday, since nothing gets done over the week-end. I'm sure by then they will have another excuse for keeping my money -- I don't even know how much! -- and sending me nothing. I have no photos or videos, because I've received nothing. I have no proof of purchase because I never got confirmation of my order; I don't even know how much they decided to charge my credit card! There is no way to contact AceDepot.com other than by phone, and I have no recordings of my six phone calls to them. I told them I would leave a scathing negative review, and here it is.

I ordered 9,500 pieces of clear report covers with a tissue interleaving for my company at a total cost of $678. AceDepot sent 1,000 pieces of the wrong item without the tissue between the sheets which my customer insists one having. When I contacted them, they first insisted it was the correct item, then finally agreed to send me a return authorization number, which they did. They never acknowledged they only shipped 1,000 pieces of the wrong thing. They also failed to send me a shipping label to return the incorrect item. I told them I was not paying to return ship something they sent in error and requested a label several times to no avail. I do not want to keep what I did not order, but since they refused to make anything right, no way was I going to be out more money for the return shipping!

They never sent me the correct item - or even the balance of the wrong item! The box was marked 1 of 5, however, only one box arrived. The UPS tracking indicates only one box was ever shipped.

I paid for 9,500 and received 1,000 of an item I did not want. AceDepot refused to make it right. After weeks of trying to get them to do the right thing, I filed a dispute with my credit card company and provided them tons of proof. AceDepot provided them with the tracking number as "proof" I received my order, which I did not! Because they refused to issue a credit, my credit card company refused to reverse the charge.

Do not purchase from this Scam company. If you do buy from AceDepot I suggest using PayPal or some other sort of payment method that will refund you if this company treats you wrong like the rest of us who have been scammed!.

What a nightmare of a company to deal with. I placed an order and didn't hear anything for about 10 days when I decided to email them to check on the order status. I ended up having to call them. I finally reached someone and they said that they would check on the order and get back with me. Three more days went by and I sent an email to cancel the order. A few hours later I received an email that stated that the order had already shipped and it did not qualify for free shipping so they charged my card an additional $22 without authorizing it with me first. I immediately contacted them and they said that they would credit back the shipping. I had to stay on them for several days and they finally credited the unauthorized shipping charge. Meanwhile I saw no sign of the package that had supposedly already shipped. I finally received the package several days later and it was the completely wrong item. I contacted them yet again to exchange this for the correct item. They then sent me a return email with instructions stating that I pay for the return shipping! Insanity! I'll say again, they wanted me to pay return shipping for an item that I did not order that I was charged for. I decided to just chunk the item and count it as a loss and a lesson learned. I wasn't about to spend money for shipping this back and probably have to fight for getting the purchase amount refunded. Heed my warning and do not do online business with this company unless you want to lose hard earned money and deal with major frustration. AceDepot is absolutely pathetic.

So I purchased a padding press. It basically helps someone in the printing industry make pads of paper for customers. I was charged $206.47. I even was eligible for a free $30 speaker and all I had to do was put the coupon code in for the speaker... then they applied a $30 discount. All over their website it says "free shipping."

When I received my invoice, there obviously was NO SHIPPING CHARGE as stated on their website. A few hours later I get an email that say they'll need to charge me $52 additional dollars for shipping! That's over a 25% INCREASE in price! Seriously?

I even offered to half the cost of the shipping in order to keep the product moving. Nope! They sent me another email and said "sorry... we've canceled your order!"

Stay away from these guys! SCAMMERS!

On July 14, one month ago, I ordered two products that said were in stock! Well, I still have NO PRODUCTS and today I find out one is no longer available and the other small product would cost $52 to ship! The product was only $50! CRIMINAL! It is listed as free shipping and after a month I am SHOCKED they have the gaul to tell me its in stock and will cost MORE THAN PRODUCT to ship! GO ELSEWHERE!

It's totally impossible to get in touch with this people. For 8 month now, I called, send e-mails, no responses. After return, no refund.
If you purchased something, better not return, you will remain without product and without money.

מעולם לא קיבלתי את ההזמנה. הוא נמסר למקום הלא נכון, בגלל בעיות באתר. לא פתרו לי את הבעיה.
ולקחו את הכסף שלי

I ordered 2 cash management systems from these cheats. Got a call saying they were out and would I take an upgraded machine for $100.00 each more. I needed something so I said yes. I did get the machines but they were not an upgrade. They were $120.00 higher than other sellers. I was not allowed to return them at there cost even though there employee told me on then phone they would. Would not answer phone after that. They gave me an emergency number to text. They would do nothing to help me and eventually blocked my texts. They offered to send a case of paper to make the difference. I got 50 rolls 50 feet long. I was expecting 50 rolls 250 feet long. I should had looked at reviews. DO NOT DEAL WITH THIS COMPANY!

I ordered a printer from their website. After 6 months of waiting with no communication, I had to call to find that they were out of that printer. They said they could send me the one that was same brand and it was just the newer version. They sent me the wrong printer (not the one they sold me over the phone). HAD TO PAY OUT OF POCKET TO SHIP IT BACK... and I still have not received a refund or an invoice for the erroneous printer order. They do not send invoices and create paper trails like normal e-commerce vendors. They don't answer the phones. This company is just shy of a complete scam and minimally a HORRIBLE COMPANY.

They list an item as "in stock" but after you purchase said item, they email you the item is out of stock. Of course it is still on the website that it's "in stock" and was still listed a month later. They emailed that they had another item but refurbished and made us an offer. I was buying a cash register for a non-profit dog rescue. We do events and sell dog related items and thought this would help speed things up. I agreed to the suggested item but it arrived non-working. They then told me I had to contact the maker of the cash register's customer service. I obligingly did so only to find out the closest customer service depot was 200 miles away. I contacted them again and told them that was out of the question, I was returning the broken item. They told me not to and that they were sending a replacement. That was a month ago. No tracking and no confirmation of anything being sent. I just emailed them for tracking and asking were my cash register was and they sent me the tracking info of the register that I received that was broken! DO NOT TRUST THESE PEOPLE, they even cheat non-profits!

Bought 3 boxes of continuous forms white paper. They sent one box, EVER. Said repeatedly the other two were on their way. Then, months later I demanded credit for the 2 missing boxes. They said the credit would be applied. More months passed. Then I tried to use my credit buying a used typewriter. "It will be shipped." Then, it's out of stock, how about a more expensive one?" Then, we'll ship the one you wanted today. No typewriter, and no $95 credit. I finally gave up and chalk this up to experience. There is no more polite way to put it: their business practices are fraudulent. Tried to talk with Accounts--only one day a week and she was never there. Always a recording asking for voice mail which she NEVER returned, over and over. They are crooked. I tried to get a refund or credit toward another purchase for a year. We are a small family-owned business and can't afford to be ripped off. Disbelieve me at your own risk. Just promise me that if you are ripped off by AceDepot, aka USAofficemachines, that you will write a truthful bad review, too.

Have been a client for a long time now. Not only that, but I have also recommended this store every time I have a friend looking to buy more equipment. Throughout all of the years, I've been a customer, I've never experienced any headaches. I really have to give props to where it's due. This store is excellent in terms of value and quality.

I purchased a typewriter that was a good price and shipped quick with a 1 year warranty. After using it for a month it stopped working and i spent months trying to get it fixed under warranty but kept getting the runaround. It has been 6 months and i have finally given up on ever getting it resolved. I would not recommend doing business with this company unless you can afford to throw money away.

Pleased with the build quality of the office furniture I've purchased. All of the items just scream quality. None of the items look cheap. In fact, they all look and feel more expensive than they actually are. I was mainly out looking for chairs for my new office and someone suggested I check out these guys since he used it for his office as well, so definitely worth a shot.

Spoke to a friendly staff member who advised me on different office supplies for my business and showed me some good deals as well.

I ordered a "refurbished' printer from them. I received it relatively fast but it came shipped in a beat up paper towel box. When I unpacked it, it was so dirty that I had to wash my hands. I couldn't get the cartridges to sit in it properly therefore it would never leave error mode. It was completely worn out. When i think of refurbished I don't think of heavily used hand me downs in worse shape than what iI'm replacing. I think of a product that's been gone over. Upon a few emails and a voicemail effort to arrange return, this company has failed to respond.

DO NOT BUY ANYTHING FROM THIS COMPANY. Read the Better Business reviews. They sell faulty products, customer service gives you the run around. They say they will send out an RA number and they don't. Still waiting for a refund. The best is is when they're talking to you you can't hear them because of static. Not once, 3 times. Unbelievable. The Glengarry Glen Ross of office supplies..