32 Degrees Official SiteReviews 116

Purchased products at Costco. This past season quality has been a big issue. Shirts & pants have started coming unsewed after only 2-3 washings & air drying. They are great at keeping you warm but when they start unraveling, it's a waste of $$ to buy them.
We've sent a comment re this on the 32degress.com website & plan on contacting Costco. We'll see what kind of response 32Degrees gives.

MARCH 1: We just received an email back from the company. All they said was there's no warranty for the product & they dont tske returns. We didn't ask to return it to them (we'll be using Costco's great return policy) & they said nothing about checking into their quality control problems. So were are changing our rating to as low as possible & would give it a negative based on the reply we received (from employee Geri).

The shirts quality it's fine but the only problem I have is the shipping I made couple orders with the free shipping and it took them around nine days to deliver, That was a long time for me so I decide to make two more orders with their expected shipping service and those actually took more than nine days so don't pay for the shipping because you will still receive your order around 9 days. They use FedEx which it's terrible carrier.

I ordered 3/4 length jacket from 32DEGREES. I really like the jacket but from the beginning the zipper was a problem. I asked if I could be sent another jacket and I'd return the original.
They wanted the original order number. I didn't have it but I ordered it online from 32DEGREES website so they should have a copy of it. I sent them a photo of original bag it came in with all the mailing info stickers. They said it was blurry.(see the attached).
Then they wanted a video of the stuck zipper.
I felt that they thought I was lying about the zipper problem. I'm angry about this.

I got 8 pairs of men's athletic underwear for $32 and they are awesome. To be determined how they hold up, but this quality is on par with a $25 pair of Nike undergarments. Back to running!

Best buy of 2020. Very happy with the basic shirts. Soft material not bulky for under layer. Good prices. Good materials. I like my vest too not bulky either as a lady I dont want to add extra weight but I still want to keep myself warm.

I placed an order through the website. I get it that it's the holidays and things can get pretty hectic. But this site does not provide feedback whatsoever on the status of my order. Further, I emailed them and a week passed and still there was no reply. This is too unfortunate. I saw them on the list of Oprah's favorite things for 2020 and what a referral it was! I hope Oraph's team reads this. Two thumbs down for 32degrees.com. And I haven't even seen the order yet! Finally, what bothers me is that they have not yet replied to my personal email and yet they have already sent me several marketing emails that sell their products. What a disappointment! Beware of this company.

Very satisfied with their product, order experience, and shipping. Not sure why all the negative reviews.

I ordered 13 items with 2-3 day shipping. 5 items showed up after 8 days and the order showed as complete. No reference to out of stock, back order, multiple shipment, nothing.
I sent them a complete email with the order number, the tracking number, date of order and list of which items were missing.
After 5 additional emails and the third rep, I was still being asked "what did you order/receive?". Complete failure. They might be fraudulent based on these inept practices. Maybe it's intentional and malicious.
Never got it figure out. Spent way to much time doing THEIR homework. I reported the change to my credit card company as "goods purchases not received".
I will never order from them again. Too bad, their clothes are made well for the price.

So I bought 32 degrees boxer briefs from Costco which I like a lot. But Costco in my area carry mostly large. I went online to check for smaller size and ran into 32degrees.com which had a final sale of 5.99 each. I thought it was a very good price and checked the description repeatedly to make sure it's a package of 3, like Costco has. And it said clearly on the description "package of 3". After all, it was a final sale so I convinced myself that is not a mistake and ordered 5 packages and a pair of short to meet free shipping requirement. The package came and there was only 5 briefs instead of 15. I checked the web site again and this time the "package of 3" was removed. So I contacted them explainning the situation and asked for a refund if they dont honor their price. I got a very cold response saying they don't offer 3-pack for $6 and no return because of "final sale". It mentioned nothing about what I saw in the description. I should have screen captured the description on their site when placing the order but as of today, I googled again and it still shows package of 3 on the Google's brief description. However, when I clicked on it, it takes me to their web site but the page was not found. This means they removed the page. See images below.