32 Degrees Official SiteReviews 116

I ordered a coat and it was way to big and they wouldn't allow me to return for refund. Total scammers and I highly recommend NOT ordering from them. You will be very sorry. They told me coat was NONREFUNDABLE. Very frustrating!

Everything I ordered arrived as expected. Can't beat the price. The clothes were super comfortable. I am ordering my second round.

I purchased 2 shirts in size medium. Then arrived and are more like large. I went on website to do an exchange of size. Next thing you know I get an email confirming 2 in black. I ordered 2 different colors. After chatting with an agent I was told if I didn't choose a color the default color is black. No idea that when exchanging size I would have to choose color. Nobody will help. Terrible customer service. I will never shop with them again.

I ordered via the website and I had a shipping address saved in my google profile from several years ago.

I received an email when I ordered, saw the bad address, and sent an email to Customer service in under 2 minutes.

I received an email the next morning saying the order was so far into fulfillment there's no way to change the address.
Their resolution was to offer me a refund once this delivery is delivered, then returned (relying on the person I have never met who now lives at this address to return the order)

So unbelievably frustrating, only to have JUST now (2 days later) received an email that my package has shipped. Hooray! In those 2 days, no one could have watched for this package...

Absolutely ridiculous

I spent hundreds of dollars buying for myself and others (gifts). This last order, I spent close to $400 and made a purchase a week prior to Christmas. I was qualified for the expedited shipping after spending so much and I was expecting the package to be delivered by 12/22 (which is about 5 days after the purchase date). My package arrived 12/28. I wasn't happy because all of my Christmas gifts were late. I contacted the company for the disatisfaction, the company refused to offer any types of solution, except, I was told delay is expected during holiday season. But 2 weeks delay is not acceptable. And upon checking the tracking history, the package was sent to the Fedex 5 days after making the purchase, whiwas was 12/22. I will never shop at 32degrees again.

My items have magically disappeared from both UPS and USPS (their shipping partners) and can't be delivered. 32 is avoiding all contact I've made for a refund. It has been 7 days over the time the items should have arrived.

I can't reach anyone to talk to. They have my money and i have no clothes there is no way to reach them they scammed me

Will not allow returns on defective items because they were final sale items. They arrived damaged but customer service will not allow to return. I will never buy here again period! Better Business B here I come.

I placed an order for warm weather under shirts and pants for my husband. Total of 4 items on Oct 20th
2022. Recieved order confirmation and shipment tracking immediately. They stated order shipped via UPS and when I saw the tracking number, it gave me pause. When clicked it would take me to UPS site, however once there it did not pull up order status, just stated no order found. I contact CS at 32 degrees asking them to provide update, since TN didn't work. This took them 2 days, only to inform me that the order was clearly lost. They then sent a seperate email stating they will replace my lost order to confirm my address. After not hearing from them for more days. On Nov 1st, I then asked for email update on tracking, stating that if replacement order still hasn't shipped that I want the order cancelled. I got a email confirmation that they cancelled order, that it will take up to 10 days for refunded amount to be replaced depending on my bank. What's crazy is this, they ask if there is anything else they can help me with? Absurdity for sure. How about actually sending out the order correctly the first time. Or proactively replacing it, in a timely manner. Or follow up in a timely manner. 2 weeks just to know if my order is gonna ship or not isn't providing any CS service as far as I am concern. Sticking with a more reliable company for next venture.

I've ordered several items and at multiple times and been super pleased each time. The clothes have been exactly as advertised with prices that couldn't be beaten. The clothes have been much more satisfying than the equivalent clothes at big box stores and with MUCH better prices. The items arrived quickly. 5 stars for sure.

I enjoy their leggings, but, I recently made the jump to try something new…
I didn't like the quality so I followed their return instructions, sent the returns with the printed label provided.

And it took 10+ days to get there, and they took 6$ off my return price?

Funny how i can pay 6$ and get my order in 3 days, but i have to PAY and wait for a return that takes over 2 weeks to get a proper refund…

Treat your customers better than that.

At first I was leery, with the reviews. But I've ordered several times now. For the price, I can wait for shipping. The clothes are very comfy and if you check the sizing charts and order accordingly, you'll get the good fit. I had one issue with something not shipping and they responded promptly and it came within a week. I really don't understand all the crabby, unhappy reviews. I think it's great for the price!

I've been waiting for an order for 15 days, they don't have a phone number, they don't answer emails only automatic responses, in two words A DISASTER, AWFUL

Items purchased were much smaller than the size on label. Some of item were on clearance so unable to return. I guess I'll have to donate them. Will not purchase from them again.

Unfortunately, I have experienced nothing but stress and regret. Shipping through FedEx takes a long time for items to reach you - then god help you if you need a return. They will charge you a fee for a package that takes 10+ days to ship back; all while your refund is waiting until they receive the product and process it. Very frustrating! Will not use this company again. Their quality is not worth the headaches!

I've ordered a few times from them. The clothing is decent (lightweight & breathable), but their delivery times are very inconsistent.

For the price I paid, I really hate to leave a bad review (I used a coupon code and bought clearance items, so I got 8 shirts and a hat for 36 dollars with tax and free shipping). That said, the 2XL size is tiny. Not only do they fit about like a Large, but they are shorter than most of my medium shirts; how many people that wear a 2X are going to want shirts that stop above your belly button. I had a bad feeling when I saw the package; all 8 shirts and the hat fit in an envelope style package about 14"x12" and 3" thick. The material is meant to be wicking and therefore thin, but really, these shirts are so thin that they are nearly weightless. For the price, I'm not going to ask for a refund and will gift them to someone, but these sizes are ridiculous. The shipping was pretty quick and free, so there is that.

Do not listen to anything that these other folks are saying. I'm the pickiest person in the world when it comes to clothes and I am obsessed with these shirts and tank tops. The stretchy material is just so amazing, and I would be so depressed if they stopped creating these, or if they changed the material that they use to create them. Also, the thing people need to consider is that if you buy them in bulk you can get them for around 6 dollars a piece, and that is better than any other shirt that is worth wearing. I have 38 of these shirts and I love them. My favorite is the v neck which I've never worn, but I love them.