24HourWristbandsReviews 13,118

I recently bought 520 koozies that were the wrong color. I contacted customer service and requested to ship the royal blue koozies back to get navy blue instead. I was told there would be a $28 restocking fee. I agreed to it and told them to charge the same card as I purchased them in the first place. I shipped the koozies back to them for $45 and was waiting on the navy blue koozies to come. Instead of them charging me and sending them out right away they were trying to get me to refund and reorder while still taking out the $28 restocking fee. I insisted to just send me the koozies. After a week of back and forth they finally charged me the restocking fee and have shipped them out. I am still waiting on the koozies and my customer the koozies are for is very displeased. Horrible customer service!

I received my order and it contained the wrong color. I called customer service they tell me I have to fill out a form that they will send me in the next few HOURS! Beyond that there was nothing they could do for me. Then the form was NEVER sent to me. So I log in and see what options I have on my own, and find the form I was supposed to fill out. I fill it out and still haven't heard anything about revieving the wrong color items. I filled the form out 9/10/18. The event these where ordered for has now passed and now I've wasted my time and money with this purchase. Over all very disappointed with the customer service. The coolies are good projucts for the price point.