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24HourWristbands Reviews Summary
24HourWristbands has a rating of 4.5 stars from 13,118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 24HourWristbands most frequently mention customer service, great quality and timely manner. 24HourWristbands ranks 1st among Wristbands sites.
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I placed an order for 500 bands. These were for a client. I paid extra for rush shipping by a specific date. After 2 days, I saw they had not sent my order to production. Only after I contacted them did they tell me they won't make my deadline, unless I modify my order to get something similar, but not what I wanted. I had no choice... Either cancel the order and break my agreement with my client, or give my client something, even though it wasn't what I wanted. I told them I wasn't happy but I was stuck. They wouldn't budge on pricing, credit, admitting they messed up. I was stressed, getting them at the last minute. The quality was not good, they made mistakes, and I had to accept being late and not what I wanted. As I said, I had no choice, something vs nothing for my client. After the event, I reached out to tell them the quality was bad and mistakes were made and they missed the initial promised deadline and that ultimately I didn't get what I wanted. Also, they have production in China and Texas. China quality is far superior (I have placed 5 orders with them and the Texas production is not as good). Instead of making good and redoing the order, they are arguing with me, saying it's not their fault. My recommendation is find someone more ethical to do business with. If your order is perfect and on time, they are ok, but if you need a rush job and they make mistakes or are late, they don't stand behind their product and service. And by the way, this is the second time they were late with an order! I'm done with 24hourwritbands. Save yourself the headaches and frustration when there are so many better companies who care.
I ordered 24 custom mason jars, all 24 mason jars are damaged and unusable. The glass was protected by one piece of bubble wrap. I contacted their customer service team immediately and submitted all of the pictures needed for a full refund, I also offered to ship all of the items back. They are playing games with me and closing my support tickets without any responses. I have called numerous times and they keep saying "just be patient" "our claims department is reviewing your claim". Well, it's been over a week since I opened my first ticket. I have sent over 30 pictures of all of the defects/broken glass per their request. I have spent $323.43 on a product I cannot use due to broken glass and defects all over the mason jars that did not arrive in 1000's of pieces. Please please please do not use this company. Their product quality is embarrassingly poor and their customer service is horrendous.
Hello, we regret to hear your experience. Your review is important to us as it helps us improve our services. Our goal is to always provide smooth navigation and service to our clients. Kindly provide us your order number so we can investigate the matter and give a proper resolution for your inconvenience. We wish to serve you better. Thank you.
I needed and extra branded table cloth in a hurry. So, I tried them...
After weeks, several phone calls, and MANY proofs the item was delivered. During the many proofs and calls I requested a white table cloth with a simple design which I provided. After weeks of frustration, I also ordered one from another vendor realizing this company was terrible, and getting it just as ordered very quickly. They delivered a urine yellow table cloth in a smashed up box from China. I tried to resolve the issue ($120) not worth my time but principal. I was told the colors are not guarantied to me exact. So, here we are with weeks of wasted time, frustration, out the money, a yellow table cloth in the garbage, a lesson learned, and some bad reviews. Great job, maybe stick to wrist bands?
Hello, We regret to see that we were unable to meet your expectations. Your review is important to us as it helps us improve our services. Our goal is to always provide smooth navigation and service to our clients. Please note that we are currently investigatiing the matter and we will give you a proper resolution. We wish to serve you better. Thank you.
I contacted these guys on May 19,2023 to order drawstring bags for a family trip. I created a dispute with Amex because their billing comes as a different name that I didn't recognize. They contacted me to cancel the dispute, which I did and sent them confirmation. Since then I have have received multiple emails saying they have opened tickets to find out printing info which was selected at purchase and to say they never received the cancelation. The full payment has been paid to the since late May by AMEX. Still nothing has arrived so I called and again was told they don't have the dispute cancellation which is bull$#*! because they were paid. Now they won't refund my money or cancel the order without more documentation. DON'T order from these guys. They will give you the run around and attempt to keep your money. UPDATE: Filed another dispute with American Express. Why would it take anymore documentation to get your own money back when the order is canceled? Should be easy if they were customer oriented.
Hello, We apologize for the inconvenience. Please note that your dispute was still shown as active on our dispute portal. We contacted STRIPE saying that you withdrawn the chargeback & they asked us to provide a letter of withdrawal from the cardholder (that they've received from their bank). We contacted you back for a screenshot or a documents showing the card issuer withdrawn the chargeback. However, we have not heard back from you.
Worst customer service and product…
Worst customer service and product management I've seen. Not only am I ordering a bulk order but what I approved is not what I received. They are making false claims of computer color matching when they in fact know that the items are no where near the color indicated online or the digital proof I paid extra for.
Hello,
We regret to hear your experience and apologize for the inconvenience caused. Please understand that the product color previews, are merely computer-generated images that will not necessarily depict the final product exactly. Also a same picture can show different color on different smart devices depending on the device's color contrast. Therefore our the pictures on our website are just approximate previews and do not guarantee an exact match. The actual colors might look a few shades darker or lighter due to the difference in monitors’ resolutions and due to the actual production color mixture.
However, as you are dissatisfied with the products received, we request you to file a claim via our online ticketing system with multiple images clearly showing any defects or flaws on the product and quantity affected. If the claim is accepted after verification, we can arrange for an acceptable resolution for the inconvenience caused to you. You can file claims for any issues with the product within 60 days of receipt. We apologize for any inconvenience. Please feel free to call us. Thank you.
Best Regards,
Don't buy from this vendor! I ordered cocktail napkins for our daughters Engagement Party and was promised delivery on or before the party date. Two days before they had not shipped and said to get the order I would need to pay for a better quality napkin and pay an additional $70 up charge. I told them that was outrageous and they did drop that charge to $35. I felt I was 'over a barrel' and paid the additional charge. On the day of the event I went online and the napkins did not show shipped. I spoke to customer service and apologized but they had 'production issues' I demanded a full refund, they offered me 50% off to deliver after Jan. 1 and I refused. I have not received the refund.
Hello, We sincerely apologize if you are not satisfied with the service received. Please know due a technical issue in the production we could not proceed with your order as you wanted. We have requested the refund and it should be reflecting on your bank statement within next 2 business days. I would suggest you to call us and speak to one of our sales representative to place an order or after placing an order to avoid any kind of issues. If the refund is not processed within the next 2 business days please let us know. We are always available 24/7 to assistance. We wish to serve you better.
TERRIBLE Customer Service. Go somewhere else! After ordering $900 of teal and white custom pens I received teal and beige pens that were terrible looking. Then I went back and forth emailing the customer support team multiple pictures to verify that they weren't correct. After 2 weeks of emailing back and forth I was notified they would not reprint the pens and that they would give me 10% off a new order. Worst waste of time and almost $1000 for white, beige and teal pens that you can't give away.
Hello, We regret to hear your experience and apologize for the inconvenience. If you are dissatisfied with the products received, please file a claim via the ticketing system regarding any issues with the product within 60 days of receipt. All claims must be submitted with multiple images clearly showing any defects or flaws on the product and the quantity affected. The images submitted must depict plausible issues with the product and identify as defects by the Claim representative. However, please understand that the products we carry are intended purely as promotional items. Products that have minor imperfections visually or in size are not considered defective or flawed. We only provide refunds for custom products if a Claims Representative determines that we made a mistake on the order that cannot be remedied by a re-make. In some instances where we do not determine that we are at fault, we may, within our discretion, grant a courtesy refund, based on claim at hand. For more details, we strongly recommend you check Section 14 RETURNS AND REFUNDS and Section 15 DEFAULT PRINTING STANDARDS of our terms and conditions that was agreed upon before order confirmation. We apologize for any inconvenience. Please feel free to refer back to the ticket. Thank you. Regards.
Paid extra for USA production & rush delivery. Had time to correct this when found it was in China and could have made in USA and still had it in time for event and did not. Now to try and get my money back. Horrible. Very sad when it was for a Charity event.
Hello Jen, We regret to hear that we were unable to meet your expectations. Note that your order was indeed made in the USA. Unfortunately, for the the ink injected wristbands have more complicated production phases, so informed you that we will not be able to meet the initial deadline of 09/23. Nonetheless, we offered you a free remake of the Printed Wristbands with the same design that we can deliver by 09/23/22 while you wait for the Ink Injected Bands. We did this out of goodwill because we could not comply with our previous promise to deliver the original order by 09/23/22. We hope we were able to clarify. Thank you.
Great products, fast shipping, and good customer service. As a non-profit, we need the most cost efficient means available. Our only problem was with reorders. While attempting to reorder the same items, you are still charged a set up fee. This was $20 for each item in our case. If we had known this before, we would have stayed with our previous vendor that only charges a set up fee once.
Hello, We regret to see that we were unable to meet your expectations. Your review is important to us as it helps us improve our services. Our goal is to always provide you quality products with the most affordable price. Please understand that we have over 18,000 products online and get over 1000 orders everyday. Therefore, we are unable to stock every screens that was made to print an order. So, when you place a reorder, we may have the previous designs on file but the screens need to be made from scratch. Therefore, we charge setup fees every time you place the order. This is a one-time fee per order and it is constant regardless of quantity. We hope we were able to clarify. Thank you. Regards.
I placed my order 2 weeks in advance before needing my items. I chose Standard Shipping because it estimated I would receive my shipment according to my timeline. A week later I was told 2 colors were out of stock. On the same day, I responded to substitute the 2 other colors with the assurance that my order would still make it the day I requested. Two days before my estimated arrival date, I received another update stating another color was out of stock. TWO DAYS! I asked if I would still receive my order according to my timeline and I was told I would have to pay over $300 to get it shipped to me in time. I had already paid over $100 for shipping for standard which I was told would not be applied to the new shipping rate. Since I would not receive them in time, I asked them to cancel the order. I was told the order would be canceled and I would receive a refund. Two days later I receive a message saying my order was shipped. When I contacted customer service, I was told my cancellation was denied and they went ahead and sent the order with the colors THEY chose for me. This company is unethical and I will NEVER order ANYTHING from them again.
Hello, We regret to hear your experience and we humbly apologize for the inconvenience caused to you. Our goal is to always provide smooth navigation and service to our clients. Your review is important to us because it helps us improve our services. Please understand that there was a miscommunication because of multiple opened tickets with conflicting information. On ticket #1293379 you agreed to proceed with the suggested replacement "RED" Tote Bags as the PURPLE tote bags that you initially ordered were out of stock. Whereas, on ticket #1293420 you requested cancellation for a full refund. Therefore, the order was produced & delivered following your confirmation on ticket #1293379. You received the order on 08/05/22, two days after your deadline because of the hold up due to the inventory issue. Nonetheless, as we are partially responsible for the mistake we would like to offer you a 30% refund on the order total amounts to $459.90 if you agree to keep the order as is. On the contrary, you can return the order back to us for a FULL STORE CREDIT or a FULL REFUND on the order. Once again. We apologize for your inconvenience & we hope to be able to serve you better. Thank you.
Only after posting negative reviews did the company attempt to make it right with my order. I received the order on May 19. Upon my first reaching out, they did not offer these options. They only offered these options 10 business days or 14 total days later. During this time, I had come to believe that I was stuck with the lanyards that I was sent so I started handing them out. Apologizing with each lanyard given out. At the 10 business day mark, they offered three options. Option 1: a $70.00 refund where I kept the products as is. Option 2: a $100.00 store credit for future orders and I keep the products as is. Or Option 3 which is the best option of returning the lanyards and them replacing them. I would have loved to take option 3. I would have changed my review rating to more stars but they offered it 2 full weeks later and I was not able to get all of the lanyards back in my possession to mail back. I accepted the 1st option because I am not sure I want to work with this company again. They have also contacted me by phone and by their ticket system asking me to take down this review since we have come to a "settlement with my confirmation" (their terms). While I reluctantly accepted the first option and appreciate them making the gesture. They should have offered that option right at the start instead of wasting 2 weeks going back and forth.
Hello
We humbly apologize for your experience with this order.
For your inconvenience we would like to offer 15% discount on your next order. We assure you to provide the better service in the future. Please feel free to call us for any queries.
Have a good day!
Regards
I would rate as 0 stars if I could. The ordering experience was confusing because there are multiple ways to add your company's logo. After placing the order and asking for a proof, I waited days for the proof. Finally I submitted a help desk ticket asking for the proof. It finally was sent but only after I prompted a response. Then the company argued that what I ordered wouldn't work with my company's logo font size and forced me to upsize the width and pay more…
Then there was continued lack of production movement with the order. I had to reach out multiple times asking for an update. I paid for the shipment to arrive earlier than normal. They said this was an estimate and not a promised date. So I paid extra for nothing… don't fall for the quicker shipment scam.
Finally after submitting multiple helpdesk tickets asking for progress, the item shipped. The problem was that the lanyard did not match the eps logo I uploaded and the proof just had the eps logo placed like clip art. 24hourwristbands claimed that I approved an incorrect proof. While they did offer an almost $40 refund… what good is a lanyard with an incorrect logo? Will not ever order from here again. Too many hassles. Also the customer service team has terrible reception. They would call and the calls would constantly be hard to hear and get disconnected.
We use this company for gifts every year! Never disappointed! We will be using this company any time we need small gifts for a large amount of people.
I got exactly what I thought I was ordering at a good price. Shipping was slow and communication on the process was lacking. I had to call to find out if it was going to ship and was told it would be in the next day. It was in several days later. Not a big deal in the scheme of things, but you should know that when making a custom order, give yourself extra time.
This is my 3rd order and completely satisfied with products service and delivery! Will definitely use again!
This company promises same day service, but unless you select rush shipping, they take their time and do not provide your order in time. When you complain, they just tell you it's in their terms and conditions and you are not liable. Avoid at all costs!
Hello,
We sincerely apologize if you are not satisfied with the service received.
Please understand that, for delivery on a specific date, both rush production and rush shipping must be selected when placing the order for delivery on the guaranteed "in-hands" date. Rush Shipping will guarantee the order is received within the selected timeframe, after production is concluded. When you place a rush production order, but then opt for "normal" or "ground" shipping method, OR vice versa, please be advised that the delivery date will only be "estimated" and is not guaranteed; shipping companies do not offer guarantees for ground shipping.
If you had chosen BOTH rush production & rush shipping, taking note of the cut-off time, your order should be delivered accordingly. Per terms, "If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met." We can already see that your order has been shipped and is currently in-transit with UPS for delivery shceduled by 05/27. Your UPS Tracking Number is 1ZY2342W6892163240.
Again, we apologize for any inconvenience and we hope we were able to clarify. For further queries, please feel free to contact us via the ticketing system. Thank you.
Best Regards.
For a Texas-based American company - you should be ashamed of your deceptive web site and dis-courteous customer service representatives! Your options for 3 day production and prompt shipping are worthless, especially when a product is needed in a certain time-frame!
As for the quality of their products - Can't tell you 'cause the order has NEVER arrived!
Take your business elsewhere people! This business has an "F" rating with the local BBB for a reason!
Just wish I had read reviews that were NOT part of their website!
Take heed - You have been duly warned!
Update: Hello again, please know that as previously promised, in addition to the FULL refund, we have also shipped out the products via UPS Tracking Number: 1ZY2342W0390418091 which was delivered on 04/21. We genuinely hope that you like the products. We have kept our word on our end by providing you with the now complimentary products in addition to the promised refund which was previously processed on 04/06. We sincerely hope that this resolves the matter and we humbly hope that the corrective actions we have taken as a company to make things right is acknowledged. Again, we sincerely apologize for the inconvenience. Thank you so much for being patient throughout this process and have a nice day ahead.
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Hello Fred S, we do very humbly apologize for the confusion and hassle that was faced regarding the Rush production+Standard time frames having an estimated turnaround time. While it was in no way our intention to pose any inconvenience, we would like to note for reference that it is indeed disclaimed in the agreed policies. Having said that, whenever an issue occurs we try our best to resolve the matter as best as possible as we would never want our customers to be dissatisfied or upset. Please know that we are willing to provide a FULL REFUND in addition to shipping the items to you. We have also had a customer relationship supervisor personally reach out to you to address the matter. You have expressed verbal appreciation to the offer. We are please to hear that this is an acceptable resolution to you. We hope and expect that this acknowledgement and acceptance of the resolution is reflected in the feedback provided about our company on the platforms. This is to ensure factual data that, as a merchant, we have indeed tried to make amends and have provided a resolution that was acceptable to you. We hope you understand and we appreciate your cooperation. Please allow a few business days for the refund to reflect on your balance. For any further queries, please feel free to contact us directly. Thank you and have a great day ahead.
Thanks
Horrible! I have been waiting for my order for ever and they cant tell me when it will be ready, i have asked to speak with a manager and still waiting. Do yourself a favor and order from another company. Lack of communication and honesty. My issue was not that you were out of stock... in fact the first review was before i found out you did not have my order 18 days before I placed my order. My issues is that the day prior i found out it was out of stock, i inquired about my order, i was told it was already on production... that is my issue... your company lack of communication and you misleading information like your reply right now, making it seen like it was because you did not have my product. Take ownership of your mistakes and you need better training for your employees. Hiding the true does not making it ok. Please save yourself time and piece of mind and do not order from this company. It is only lies and miscommunication
Hello. We deeply regret to state that the product you had ordered ran out of stock. As per the agreed policies, "In most instances, you will have the option to set how quickly you would like to receive your order. Your choice should reflect your "in hands" date, and we will do our utmost to stay within the given timeframe. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances (e.g., a lengthier proofing time, out-of-stock products, printing, weather-related issues, or delays on behalf of the shipping company)." Our representatives have been in contact with you and as per your confirmation, we have cancelled the order and waived the proof fee. Your refund has been processed to your card. For any queries, feel free to reach out via call or the ticketing system. Thank you.
They shorted our order and we paid for rush and overnight shipping. But when I called to inform you we were shorted they said sorry but you are lying and you will have to pay again and pay overnight shipping again. I requested early am delivery since the event was at 9 AM and they still did not do what was paid for and refused to give any credits. They are the absolute WORST to deal with and will never be back or would never recommend...
Hello, We sincerely apologize if you are not satisfied with the service received. Please note that Standard Production time is typically estimated as 7 business days. However, your order will not be considered late, if production has exceeded 7 business days. Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental U.S. As such, for estimated delivery time-frames, we may not be able to provide an exact delivery date. For delivery on a specific date, both rush production and rush shipping must be selected when placing the order for delivery on the guaranteed "in-hands" date. Rush Shipping will guarantee the order is received within the selected timeframe, after production is concluded. When you place a rush production order, but then opt for "normal" or "ground" shipping method, OR vice versa, please be advised that the delivery date will only be "estimated" and is not guaranteed; shipping companies do not offer guarantees for ground shipping. If you had chosen BOTH rush production & rush shipping, taking note of the cut-off time, your order should be delivered accordingly. Per terms, "If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met. Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy." Again, we apologize for any inconvenience and we hope we were able to clarify. For further queries, please feel free to contact us via the ticketing system. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We regret to see that we were unable to meet your expectations. Your review is important to us as it helps us improve our services. Our goal is to always provide smooth navigation and service to our clients. Kindly tell us your order number so we can investigate the matter and give a proper resolution. We wish to serve you better. Thank you.