On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, jewelry, watches and fashion.
Buy From Trusted Sellers
We only list pieces from professional sellers who are thoroughly vetted by our experts to ensure the integrity of their listings and the quality of their service.
Enjoy Exceptional Support
Our dedicated specialists will answer your questions and assist with order-related needs.
Make an Offer
Purchase immediately or negotiate a price, then checkout securely with a credit card, PayPal account or wire transfer.
Shop With Confidence
If your item arrives not as described, we’ll work with you and the seller to make it right.
1stDibs Reviews Summary
1stDibs has a rating of 4.5 stars from 1,226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, shopping experience and free shipping. 1stDibs ranks 17th among Home Decor sites.
We monitor reviews for authenticity
Exquisite collections from which to choose. Sellers offer the best customer service possible. I am extremely happy with my purchases. I know that my daughters-in-law and granddaughters will be very happy to receive the jewelry I chose to pass down to them.
Just a click away. Everything was well photographed and described (very important when you are shopping online).
Easy peasy! I contacted the seller, they got right back with me and had everything wrapped up right away! Many thanks!
Easy transaction process, great amount of detail supplied by sellers, great shipping choices!
Evan worked with me closely throughout the entire process and made this one of my most gratifying shopping experiences ever. This is my new home for furniture!
I've ordered several items from 1stDibs and it's always
Professional and the vendors have been exceptional to deal with.
Beautiful pieces and a great experience. Seller was very quick and helpful in answering questions.
Site is slow, but that could be on our end as well. Love the option to create folders and add multiple items in a batch, but does it have to take so many steps to select and add them? Couldn't there be a direct to folder option on the browsing page?
Excellent communication. Just purchased and am waiting to receive shipment.
The seller was great to deal with and the transaction process was easy.
Easy to use system, great response time and logical progression to purchase decision.
Fabulous items; whole process of ordering most pleasant.
This is my second purchase via 1stDibs this year -
So far, so good. Thanks
Quick and painless. Love working with this dealer.
Very nice items. Wonderful to be at home and bid. Thank you.
I won a beautiful bracelet on auction for a great price. The seller shipped it right away and it was a speedy and smooth experience. I would highly recommend 1stdibs for high quality purchases.
Tiffany Schlumberger X Ring Platinum was purchased, confirmed and charged on credit card. Order was cancelled 4 days later due to item lost in robbery but not taken out of seller's inventory. The 2nd choice of same ring was coincidentally sold on same day as cancellation by another seller, and still appears on website as available. Credit card has been refunded, but not automatically. Yet another step to contact Customer Service. Sorry never again.
I am an artist dealer and collector on 1stDibs. I have found authentic Hudson River school paintings for sale at reasonable prices. All art dealers are verified which gives me confidence shopping here.
It is a luxury items ecommerce website that offers the convenience of never leaving home to find extraordinary, sometimes rare, quality authentic items. I have shopped at this site and was never disappointed by it's professional and easy design. It's like looking at Town and Country magazine, however with options to buy directly from dealers. This is the reason the prices are higher and I do not mind that if I know I am getting authentic, quality rare works that are sold from verified dealers. And there are many sales and deals! It is not true that items cannot be returned. Every seller I have encountered has a generous, no questions asked, 2 week return policy. If you are looking for quality artworks, verified sellers and great deals, look no further.
We are truly grateful for the glowing 5-star review you recently left on Trustpilot! We are so glad you enjoyed shopping at 1stDibs and shared your experience here. I am personally happy to hear that you found a lovely piece that you admire so much. Your kind words are a testament to the satisfaction we aim to deliver to each and every one of our customers. Your feedback is not only a source of motivation for our team but also invaluable information for prospective buyers seeking exceptional quality. We appreciate your time and effort in sharing your experience, and we look forward to continuing to meet and exceed your expectations in the future. Thank you for being a part of our community.
Kind regards,
Michaela
1stDibs
I found a gorgeous piece from a foreign artist. Getting it has been a nightmare with absolutely no competent help from 1st Dibbs. I won't be shopping through this platform with pretty pictures but no customer service any time soon.
Thank you for leaving a review. We're sorry to hear your experience did not meet expectations. To better help you, we ask that you include your order number, and a specialist will contact you as soon as possible.
Kind regards,
Ross
Our gallery, Photorealism of Boca Raton, has been a seller on 1stdibs for over five years, and as such, we would like to address the sellers' comments posted here. We have had significant success on 1stdibs. We sell several pieces per month, and these sales are to people who most likely would not have found us just doing an online search. Many become regular customers who give our pieces to others as gifts. Many sellers here are complaining that belonging to 1stdibs is not worth it; we just wanted people to know that there are sellers, us for example, who are happy with the expenditure and experience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hello there!
We have messaged you directly, but also wanted to comment here and ensure you saw that your account was credited back with your $8016.00 on Monday Nov. 20th. We do apologize that this order could not ultimately be fulfilled and hope you return to 1stdibs for an experience similar to your first 5-star experience as the circumstances of this order were truly atypical and not indicative of the buyer experience one can expect on 1stdibs.com.
Best,
Shane