1stCB (First Convenience Bank)Reviews 185

Back in April of this year (2025) I made a dispute for a transaction on my account. Because of the nature of the transaction it took a long time to figure things out. They helped me by giving out money back then here recently on 7/25/25 they took their money back thus putting me back in the situation I asked them for help for in the first place. Called customer service and the amount of "lost calls" were ridiculous. Needless to say this is one of the worst banks with customer service I've ever dealt with. Oh and don't get a loan from them. Because even if you pay the loan back and on time, you try to get another one they make you go through the whole process of applying again even though you just paid theirs back…just to be told "I'm sorry but you didn't qualify"…. Wow!

Racism FROM MEXICAN, If you are BLACK this bank will not help you, I have had this bank for years and I'm walking away, when I need a loan the answer is No or you need a cosigner, when I won my lawsuit I had a larger amount they called my check fake. And gave it back. When I wanted to refinance my car they told me they only refinance cars that's less then 10 thousand, By the way It's the call center that has given me the most Racism, when I go to the branch first convenience bank the Hispanics talk in Spanish about your account and laugh, KEEP IN MIND that they know what color you are because when you open an account they take your picture, I have called to make a complaint and another Hispanic answer like they care but don't, My BLACK people walk away from this bank Now, I tried to close my account today and the manager tried to make me stay, by opening up another account and again they took my picture, I'm done with this bank and Racism from MEXICAN, people,

This bank has terrible customer service, specially Valenzuela (she said, she is the manager). She was rude to me. People like her should not be in a front desk.

Why in the heck am I getting charged to use this bank? It's MY MONEY but yet you guys steal from me just to use MY OWN MONEY! DO NOT OPEN AN ACCOUNT HERE!

I signed up for an account at this bank on June 11,2024. I canceled the account June 12,2024. The reason being, that after I signed the paper work, the bank employee then told me that there debit ATM card is charged $12 a month if I don't use it twelve times. Bull$#*!. I choose how many times I need to use the debit card. I refuse to pay a maintenance fee every month of $12. I don't bank at any institution if this service is not provided for me. That bank is a piece of $#*! as far as I am concerned. Thank the lord it only took me one day to realize it. Cheryl Royder

This bank was suggested to me by someone so I thought what the hell I'll try it out and man was that the biggest mistake I ever made. I was scammed by a company pretending to be Xfinity and the took 175.00 and when I called in to report it I was told it would be an hour long wait time when I finally got someone on the phone all they said was too bad those charges are valid, like what the hell are you serious? I'm saying they aren't valid and I paid for something I didn't get service on, do yourself a favor and go with a different bank because this one blows, and I'm sure once I post this review I won't hear anything back but maybe I can save someone else from wasting their time and money literally

This is the worst bank, do not get an account here! For sure don't waste your time you will be disappointed.

First Convenience Bank do not recognize MLK Day. You were included in the I HAVE A DREAM Speech. Bank our money and disrespect a Federal Holiday.

I deposited a LOCAL issue check jan 1 the bank wants to tell me they need to delay my money? The lady Mgr hands me a sheet explaining how on the 5th my money's would be available.today is the 5th.so now the story is that the bank wants to hold it for 10 days.WTF.,.hey why would I agree to a ten day hold, when I could have just gone 10 min to the other bank and cash it...this place is Deceptive and if LOW standards for performance...FU

App is great but when you need customer service they are the worst. The agents on chat don't know anything and always refer you to call customer service instead. The bank hides the option to speak to a representative in their phone menu, customer service agents are rude can't confirm anything, even after being verified. The supervisors have no authority whatsoever to help you with anything that's an error their end. They then advise that they will have a manager call you in 24 hours bt never do

Can't approve me for a loan based on my deposits, I use daily pay, so my deposits look small. And I deposit the rest in my acount. I hate the games and BS first Convenience Bank plays, I had to replace my debit card three times because it was Hacked.

Garbage. Super nope, not worth it at all. There's real banks out there...

First off, the man on the phone was VERY nice and tried his best to be helpful. My mom passed away 6 months ago after taking care of her for 2.5 months watching her suffer and pass from cancer. My sister worked diligently as the executor of the estate to get all of my moms things in order. After almost 7 months, we received our inheritance payment. Believe me, I would rather have my mother back than the money. The point is...The bank put a hold on the check. I get that. I didnt even ask for any of it when I deposited it. They told me that it would be held from 9/11 to 9/18...being available on 9/18. I had to even sign a paper stating that this information and acknowledged it. It is still being held. I waited on hold for an hour...no kidding...and they told me that because of where it came from, they revised the hold and it now would be even longer. This is hard enough as it is. I have had this same account with them for at least 12 years...12 YEARS! I will be closing my account and going somewhere else. This is sickening that they do this to people. I would NOT bank here! You will find better elsewhere that actually care (not talking about the man on the phone). Go somewhere else!

Opened an account in April 23 with first convenience didn't really begin to use it until June 2023. I make well over $500 a day depending on the workload I take on high range from anything from social media to hair her make up for events. Started making deposits almost daily. Received a call from first convenience Aug 31 about my deposits and if this amounts of deposits was going to grow larger I would need to give them invoices, on Sept 5,6 days later with a 3day holiday weekend they closed my account even though I provided my dba Ymmat skin care and design. Which says it all! So I'm taking legal action reporting and going to the news media, and I want the recorded conversation heardbecause it's only right that especially the younger generation. And elderly community not do business with this low rated bank.
I definitely need a bank that's capable of handling the volume of money I receive.
Moving forward I will advocate against this bank at every event which I speak at I am also a chaplain for hospice and at independent living facilities. With speaking engagements from Texas to California. Will be going live with what's right for you and your Money!
Whatever you do, make sure you've researched your alternatives before choosing first convenience, first national banks and their products

So when you create an account here because you need one for a regular job that has payroll that you need to put into a bank it's going to be a while because you have to wait 30 days and you can get a check that you're trying to cash which makes things harder on the individual like me and I'm sure a lot of people agree because I see the reviews on here

Came in today to pull out money at the tucson south location. There is about 40 people in line. While you have 1 to 2 workers actually helping people. The wait is about 45 minutes to be seen. This is crazy, you need to open up another location or get more help. Heres a picture of the line after about 20 minutes.

I was a customer of 1stCB for 7 years. Debit card awful. Went out of town not out of state and debit card declined and have money in the bank! Father's Day weekend was a disaster. Had issues 2 wks ago and went to close acct but let Supervisor talk me out of it. I'm done because they can't get it together.

Customer service is the worst of the worst. I had more than one incident but I'm only going to mention 2. First I had my father go deposit some money in my account and they gave him a breakdown of all my transactions by all means he is not on the account. Second, I requested a debit card for my account and gave me a debit card for someone else's account when I went to go ask where was my money since I deposit using that debit card they just brushed it off and said oh sorry. Please don't waste your time go find another bank.

I was recently the victim of an obvious scam. I purchased an item which was $39.99, but was charged twice; once for $238 and then $59. Filled out a dispute with FNB, answered their questions, and then was told that because I agreed to purchase an item whether they charged me twice or not could not be disputed. I spoke with one of their CSR who gave me misleading information that it would be stopped. The next day another CSR was rude and said she didn't know why the previous CSR said that because it was untrue.