1stCB (First Convenience Bank)Reviews 185

Since this bank rolled out the new app, customer service has plummeted. This bank will not put your account on hold even if you are going through medical emergencies, and the fees are expensive and constant without any flexibility. In only two months I've been charged around $1200 in OD/NSF fees while being on a medical leave from work. The teller I saw had me create a new account and said she would have my original account on hold until my paycheck came in, not only was that not the case (was charged around $200 in fees since that day) but on my new account, that I had opened on their recommendation to be able to deposit a very small check to be able to survive until my paycheck after returning to work and pay off the other account at the time of my paycheck, they pulled the check from my new account without notice to ‘overdraft collection'. I finally received the reduced hour paycheck from my work and due to the additional fees they have added, it won't even cover the full balance. Would not recommend this bank anymore, personally going to even out of my accounts and close as soon as possible.

Went to bed with over 100 in the account. Woke up with over a grand in the account and a overdraft fee of 34 dollars. Ummmm okay? So I called and got a person right away. They said a 41 dollar check was trying to clear but I didn't have the funds? Most banks the deposits hit first to avoid overdraft for customers and 2 I had over 100 in there so that was incorrect. She then goes over the account with me naming off 3 different restaurants that "I went to the day before". No, I went to all of those throughout the past week. She then tells me she cant help when they come out but they had already posted so made no sense to me. She refused to refund me because they had refunded me back in December 2019! Well the check went through and the NSF charge was refunded some how. Watch your account close. They try to get those fees, They try hard!

I been banking here for years and every time I call to talk to someone I can never get through to anyone. I lost money out of my account from fraudulent activity. Its always a long wait on the phone. Then after two hrs on the line waiting i finally gave up. They have $#*!ty phone service. Consider somewhere else to bank IF YOU WANT YOUR MONEY PROTECTED BANK SOMEWHERE ELSE. Dont let them tell you covid is the reason its a bunch of bull.

I helped up at my bank and ended up being late to my JOB because they had to save me from canceling my account. Offered me a 1-time reimbursement of the 34.00 charges that were charged. So it has still not hit my account or been reimbursed let along with THE TERRIBLE CUSTOMER SERVICE WHO REFUSED TO READ MY RESPONSES AND CONTINUED TO ASK QUESTIONS THAT WERE ALREADYANSWERED THEN PROCEEDED TO WASTE MY TIME AGAIN AND TELL ME TO GO BACK TO THE FREAKING BANK TO TALK WITH THE TELLER. I HATE THE SERVICE AND LACK OF CUSTOMER CARE THIS $#*! EXCUSE OF A BANK HAS LATELY ESPECIALLY DURING $#*!TY TIMES LIKE THIS! IF I COULD RATE A -1 STAR I WOULD

Minus a star for over the phone customer service. That being said, Most of the reviews listed here are not truly indicative of how this bank actually operates. It sounds like a bunch of financially irresponsible people having a baby fit. And a lot of it isn't even true. For example, one lady says they charged her more than 100 overdraft fees. First convienience caps at 4. They are 34 dollars a piece which is a bit much compared to other banks. But, you can have 9 or 10 different overdraft purchases and they only charge you for FOUR! The rest are fee free. Another lady says that the cap on mobile deposit is 200 resulting in overdrafts. This is not true either. I deposit mine and my husbands checks for many times that amount weekly. They do put a hold on it if it's over like $1500 I believe to ensure that the check clears before it released. But, that isn't bad customer service, it's good business. If you are over drafting it's because you are spending money you don't have, not because the bank is irresponsible. They also have a loan called fresh start that will zero out your negative balance allowing you to get caught up. I could go on and on. But, I digress. This bank has never been anything but amazing to us, and everyone I know that has used or switched to them has never been anything less than satisfied. My ONLY complaint would be phone customer service. You are better off going into the branch and speaking to someone in person if you have a major issue. I seem to go round and round over the phone, but in person it's always handled immediately. The phone service is really only good for reporting lost/stolen, or ordering.

This is absolutely ridiculous. This bank is holding my check even though I've been banking with them for almost 3 years cashing my check there I never had a problem. Now I have to wait 10 days as if I can afford to wait for MY MONEY. I've been helping people out to get to this covey situation and I'm broke as a joke now. I don't mind because it's the right thing to do. I'm a truck driver and I recently got stuck in Louisiana because I wasn't an accident and now I have no money to eat. Thankfully my place of employment was able to put me up in a place to stay. I am very PISSED OFF. I WOULD THINK TWICE ABOUT GOING TO THIS BANK. AS A MATTER OF FACT WHEN I GET MY MONEY I'M PRETTY SURE I'M GOING TO END UP CANCELING MY ACCOUNT WITH THEM. I don't have time for silliness. I've never had a problem with any of my checks there's absolutely no reason for them to hold my check this time at the worst time possible. I would give them zero stars but that's not an option now.

I would recommend a credit union instead, in the past someone somehow charged my debit card 2 times (how if i have the card) had to cancel order another and then the same thing happened. I then got scamed with a fake check warning the clerk it ls the first time i deposit this check to find out a week later it had bounce and instead of doing a investigation after i paid 5000 they decide to close my account not doing a thing for investigating.

This is the most unprofessionally run bank in the country. You just couldn't find a more screwed up facility than this one. Try and make a simple deposit and they'll treat you like your passing bad checks. Every single time it's been a big friggin hassle. Convenience bank? Oh my god that's funny. The lady named Shelly at the bullhead city branch has a real big chip on her shoulder and treats CERTAIN PEOPLE like dirt. If you dare question her she'll shut your account down for NO reason. Obviously she has some very serious anger issues and shouldn't be in a fiduciary responsible position. Totally unfit to deal with the public. I guarantee you She's chased out more business than she'll ever get in. After she shut my account down I walked next door to the money center and they cashed my check in three minutes. Seriously three minutes. This is after being at my own bank for twenty minutes and the only thing I managed to accomplish was having this woman shut my account down with checks out. It's like they try really hard to make your banking experience as miserable as possible. And they do a very good job at that. Stay away and you'll save yourself a lot of trouble.

This bank is misleading. Do not trust this bank to tell you everything when getting your account. First off their convenient online mobile app is a sham. The mobile deposit is only good for up to $200 and if you deposit more then then the $200 weather from the same check book or not and expect to have your money when your account sends you a message that the check is good and your balance shows the deposit it will not be in your account. You will have to wait one week to get your money while the bank racks up the overdraft fees. They have done this to me before which at the time I took it as an error on my part. Now that it has happened again I see it is the bank. I even have a $600 deposit insurance with this f$%cking bank and they still hold my money. I repeat do not use First convenience bank for any reason. It is not convenient. Unfortunately I have two accounts with this bank in which I will be closing in the near future. I would give them negetive stars if I could. This is the worst bank to ever exist in the modern world of banking. Not only are they holding my money they are costing me money by me being stranded with no funds for fuel and normal daily expenses. Putting Customers First is the last thing this bank does. Putting Customers Out should become the new slogan of First Convenience Bank.