1stCB (First Convenience Bank)Reviews 185

The most legal stealing available/ Accessible To & from Your Account. You Think your Safe & Secure When you open a checking or savings account Right?!
You would Think They Owe you the amount of security & Promise they swear & vow to stand by but they don't.
I've Banked with this Bank for more than 2 years & it's been nothing but a disappointment & a loss I will forever carry. THEY STOLE SO MUCH $ from me & caused me to loose my house, Business & ended up homeless with my 2 kids. I screwed up & put my big income tax check in & they wiped me out in 2 days from 27 different locations all over the United States. I was in the process of moving & ended up stuck, homeless & lived in a tent for a week with my 2 children alone. I had to scrap the funds up just to be able to drive back to the same place I first moved away from. It was horrible for me & my kids. I never got a penny back & argued day & night with the dispute center, waist of time. They don't give a CRAP & I hope this Bank looses everything & there customers. BEWARE WHEN OPENING AN ACCOUNT. YOU WILL REGREAT IT!

Unprofessional staff I don't care what branch you go to. The atm at the branch I frequent was down for over a month? The customer service is a joke. I have a 13 year old grandchild that can do better. No one and I mean no one will give you the same answer to the same questions. They are a rip off with the fees. I paid for a stop pay $35.00 and the item was still paid and the $35.00 fee was non refundable. I have discontinued both of my direct deposits and found another bank. Aa soon as I pay off my loan all of my accounts will be closed. I don't know how this place is staying open. Please if you are reading this DO NOT BANK AT THIS BANK!

We open an account on this bank thinking that local or small banks may have a better services to it's customers but I was wrong. Okay, their supervisor and manager dont have the power to do much to help the customer. Here's what happened, I linked my bank to my paypal account to automatically charge my purchases via paypal. I tried to recover my ebay account by paying them fees to be able to use it again, since i didn't pay too much attention to the payment method/settings on paypal. They end up charging me 2 weeks later but during that time, my account didn't have enough money to pay for the transaction that I thought I already paid 2 weeks ago. First and 2nd attempt I got charged $34 followed by another $34 and another $34. Total of $102 NFS charges by 1 transactions! In other bank that i thought was worst, as a first time customers, they normally waived that and they also pay that transaction on your behalf and then they charge you for overdraft only 1 time!. But first convenience bank dont do that and their manager can't help you either. They are not considerate, and they want your previous transactions to keep on coming back so that they'll keep charging you a NFS fees for every attempt. Bad! Dont go for this bank because other than they cant help you that much, they also dont have 24 hrs for depositing cash. They open late 10am to 6pm with very few locations.

Me and my wife are hard-working people working paycheck to paycheck hard enough to keep up with bills they stick us with fees ATM checking our balance fees overdraft fees then they gave somebody else a temporary check with our bank account on it overdraft US $500 and then I deposited $600 cash it is not in my bank account and now I am in the negative for $500 no one can keep up with their finances with having extra Bank fees coming out of their paycheck it sucks this is Tuesday on Friday I'm switching banks

This bank is the worst customer service bank I have ever dealt with. They don't get to know their customers at all. They find any way they can to charge you fees - ATMs are only in the stores, but they charge you fees if you have to drive thru another bank, they process debit payments from highest to lowest amounts so if you happen to overdraft they can charge fees on as many as possible. After years and no issues with depositing checks, they decide to hold a check from a retirement company for 10 days - I got no notice it was being held, actually received an email that it had been approved, it shows it's in my account balance, yet they're charging fees for the items I had already set to process. I was told I'd have to fax in a letter from the company that they sent me the check - what? Obviously they sent me the check! Apply for a loan - they will look at your credit report from years ago, not at the type of customer you have been for years - your consistent direct deposit, account status, same job for years - stuff like that. Would not recommend this bank to anyone unless you want them to screw you out of your money.

I closed my account today because a few weeks ago I took some change in to be cashed and they charged me because it belonged to my disabled mentally challenged daughter that's 22. They said since she wasn't on the account they had to charge. But yet I had done it for over a yr every month. And the check that was directly deposited every month was HER Ssi check with mine and HER name on it. So technically she was part of the account. They are rude and spoke to each other in Spanish so I wouldn't know what they were saying but I knew they were talking about us. Don't ever go to the Haslet Texas one. They have no customer relations.

I've been banking with First Convenience for several years now and find it to be a very good bank with affordable fees, when necessary, compared to the larger "Big Banks." I suspect some of the negative reviews above are because those folks might not know how to balance a checkbook and fall into the "fees" category. I have a direct deposit checking account and have not had any problems at all getting funds when I need them. The only negative thing is "whoever" repairs their ATMs. They need more help keeping the bank's ATM working because they seem to frequently be "out of order!" That's NOT "convenience." I find the bank's tellers and other personnel GREAT!

The customer service at this bank, especially via telephone, is horrible! I have NEVER banked with any other bank as ridiculous as this one. They give you an over draft fee even if you have over draft protection and once they put your account into the negative because of the fees they give you, they add a negative fee charge on top of that! Tried to reason with them on these fees and they refused to help or wave fees. I bank with BB&T and Wells Fargo and anytime there is a problem with my account, they are willing to help. I only opened this account because of my son but we will be closing it. I would NOT recommended this bank even if you need a second chance account, I would first seek a real bank with the means to accommodate their customers.

Awful bank. At first i liked the convenience of being open until 7 and use of their coin changer was pretty ideal (i worked at a job with lots of coins), then i moved and was using this bank from a distance. I know banks are pretty greedy on the whole but JEEZ. The monthly fee went from 2 dollars to 12, and now I'm getting overdrafted 35 dollars when i dont have it in there fast enough. THEY ACTUALLY OVERDRAFT YOU FOR THEIR OWN FEES. They ALSO play with the order of your charges for maximum Screwing You Over. And of course, when you go and talk to someone in person, its Always Your Fault and Never Theirs, and if you talk about their system to them they just give you some bs on why everything is working exactly how it is supposed to.