1stCB (First Convenience Bank)Reviews 185

I dont even bank there but one of our employees does. Our check was cleared through First Convinence but was not deposited into her account. In order to make themselves look good they lied to her and told her our bank put a hold on it then when we proved they were wrong after hours of deliberation with incompetent (Bank Employees) they turn around and then say it was our company that put a hold on her check. I would not bank with these people..

The app is a basic. "Check what COULD be your balance" I was overdraft for $1 and the next day I had my last direct deposit (due to the storm, I lost my car and now my job)... well I was overdraft $68 even tho the app only showed $1. Apparently one of my auto payment was done the day before, and the app didn't show it until the next day when I GOT charged the $68. Called CC and all they said was. "The charge is right"... I'm closing my account. BOA Paid back fees in Houston and they are not even local. I'm so disappointed. Also if you like to use cash app. This bank holds the money and doesn't accept insta payments. No zelle available. Lots of problems with authorizing credentials. Long waits to talk to a representative and lots of fees.

I used to work for this pathetic company years ago. I hated working at one of the San Antonio Locations. I was an assistant manager and the things that this bank did to their customers were sad. I would leave the bank at times just feeling bad because the bank location didn't want to help the customer with their account needs. This is truly a rookie bank in which only newbies into the banking field should take the job. Next time you walk into a location ask them about their "Catch 22" book. Can you believe that they actually have a book updated every month called catch22? This book is used for the Asst Manger and Branch Manger to call the customer to ask why they closed their account... I have never heard of thing like this in previous larger well known banks and I have been a banker going on 10 years now. Hey think about it like this and ask yourself "How good is a bank that needs to follow me through an each aisle in the grocery store to try and get my business?". This bank lives off fees and deception, this is why the employees never last... swinging door style. They change their employees as they do they lies to their customers, if an employee last at least a year and a half that would be amazing. Complete Garbage Bank... but hey you can open an account for just 1 dollar lol lol what a joke of a bank I'm glad I quit.

Asst. Manager stereotyped me and told me to drive to a Woodforest bank after threatening to Hold my Check 9 days cause he never seen a Check like mine. Honestly, he was so HOT Woodforest wouldn't release to him the Amount in my Account. I wad aware because There supposed to ask, is this Account Active and how long. That's it then Deposit your funds. I needed a bank here to handle business while in this Area. Also as a Customer If you're wanting FASTER SERVICE IT'S BEST TO BE BI-LINGUAL. SMH.

Is there a way to give a -5. I am not going to even waste my time trying to explain how this bank is the bank from hell. All I'm going to tell you is that if you are reading this take heed to everything That you are reading Please and I repeat please please please do not ever ever in your entire life open up a bank account with first National bank of Texas any bank that has to send their people into barbershops send people into grocery stores send people up to your car where are you are pumping your gas to get accounts is not that bank for you and I finally see why you don't have to have any money to open an account I see why there's no certain limit because this bank sucks $#*! because this bank has other ways of stealing your money from your accounts please don't ever get your bank hacked or please don't Ever get your card stolen they're not going to believe you they're not going to help you they're not going to do anything they don't have your back at all it doesn't matter how long you have been with them it doesn't matter how much money you have in your account so I repeat your Better off putting your money on the cash app card or a Chime or a Walmart card anything just do not open an account with these people please you'll be like I am writing comments everywhere online

I ordered a 200$ suit on the 17th of April 5 minutes later I called to stop the order. I was lied to and told that I would receive the money in 10 days. I have spoke with 5 employees over the phone and they all lied. I was told the stop payment was
Placed I was told 10 days 3 times. It wasn't until I spoke with a manager that I found out that you can't stop a payment on a debit card only using the routing number. So now my prom is 9(may4th) days away and the earliest I can get the money is may9th. My first and last bank account.

I have banked here for over 10 years and I have VIP status but after today I will no longer bank here. I went in to add my husband to my account. The branch manager was helping us. She was having g some system issues or so she stated. But she got up to help her friends and never came back. She left us sitting for 45 minutes. We missed our appointment and we did not get my husband added. When I spoke to the management on the phone they were not interested in helping me. STAY AWAY FROM FIRST NATIONAL AND FIRST CONVENIENCE BANK THEY ARE RACIST AND HOMOPHOBIC.

My utility company took out my payment twice in March 2019. Which had resulted in a nsf fee of $34 with the bank and of course a $25 return check fee with the utility company. I went to the bank first because it was a Saturday and the utility company isn't open on weekends. The bank manager told me if I could get a statement from the utility company saying it was an error on their part that he can take the nsf fee off. It's been over a week now and I haven't seen that $34 credited back to my account yet. I've been with this bank for 10+ yrs. I'm now looking for a new bank!

Soooo usually i have enough in my account to not over draft. And they charge an nsf of 35. Every week you dont put money in this account they keep doing so.
I had 12. In my account and 9.99 was pulled out for my son's abc mouse thingy. I havent used my card since sunday. And now im over drawn. And everytime i call they say its my fault well not this time because, i know for a fact that i didnt do it. Because its saying im over drawn 34. Yall are theives and liars. Always rude whenever i go up to the tellers and always rude on the phone. Also there is no such thing as maintenance fees. Yall loose money and take it out of ther peoples accounts. I havent overdrafted at all since maybe august of 2018, and now im over drafted. Seriously. I even got the overdraft protection $#*!*****

So I've banked with these guys for 4 plus years and now my account is "closed" no notice was given. I put this account down for my tax return because it is my only account. I go up to the bank because I noticed that I could not view this account and they say it automatically closed due to not being used. Well the manager told me my tax return would reopen the account because it's on auto close but I then was told on the day my refund was sent that it is actually really closed and that it would not ever be reopened. This is the worst bank ever no one knows wtf they are doing, I am now out 7500 because this bank can't get it's $#*! together.

I would not bank at this Bank it is one of the worst Banks you could possibly Bank at from the branch manager all the way to the workers don't ever get anything notarized from this Bank either the branch manager doesn't even know what she's doing one moment the paper is right the next moment it's wrong then takes up the wrong paper and the right paper and covers up the work and the notary that was already on the paper as we were waiting for this paper to be notarized she is in her office talking on the cell phone while we are waiting this bank is a joke a hole in the wall from Walmart I rate this Bank a zero then at the same time trying to get you to open up an account when all you're trying to do is take care of a loved one like really this place is a joke I'm just telling the others don't ever Bank here it is horrible the worst experience I've ever had to endure I would not recommend this bank to anybody not even the dog walking down the street if you're looking for a bank go to a real Bank not one that's a hole in the wall in Walmart you would get better results stay away from the banks in Walmart it is horrible this bank is located in Walmart off of tascosa Road and Gem Lake in Amarillo Texas do not bank at this Bank

I have been banking with this bank since June 2010. It was easy to open account so I decided to give it a try while in Walmart. I was told that after 4 months I would be able to deposit checks via the app( job wasn't offering direct deposit at the time). Well 4 days before I reached my 4 month mark my account had been breached causing my to close that account and open another one. At this point your membership starts over! Here I am 6 months later and I've had issue after issue after issue. Just recently I called I. And let them know I would be making a payment for my tuition but I wanted the electronic check to clear on Friday when my direct deposit went through. I was assured this was ok. On Thursday my account became overdrawn because they did not honor my request after all. I was charged 2 NSF charges in 10 hours. I plan on switching back to Wells Fargo. I have a list of issues that often occur with them. IF you don't have money to waste or time to sit on the phone with customer service please DO NOT BANK HERE.

1. This bank is using early 20th Century ATM and banking systems in 21 Century.

There's no way to deposit checks or cash@ "YE OLD" ATM, saith thou?
Noooo!
Most systems are not touch screen, if you can read the cloudy, dim screen.
2. "OH, THEY GET THEY HUSTLE ON, THEY GET THEY HUSTLE ON!" OH, NO THEY DIDN'T... OH, YEAH THEY DID! THEY the "SPIRIT AIRLINES" of banks. THEY charge you for: money orders, using different ATMs, double up overdraft fees, and have additional return deposit fees ( on top of the overdraft fees). And maybe other fees, I don't know, because I've only had this acct for under 3 months.
3. Trying to get the bank to return money for unauthorized payment... that you can prove was unauthorized, is like pulling "TEETH" not just the bad teeth, but the good and healthy teeth with the bad teeth, without novocaine while using an industrial power drill!
4. They Drive thru services, THEY DRIVE THRU SERVICES... OMG! OMG! Why it take so long, when "YOU THE ONLY ONE THERE!" The "drive thru" should be "drive bye"... "BOY BYE... BYE FELICIA, BYE FELICIA!"
5. NEEDLESS TO SAY, I'm closing the account.
I could use "proper grammar," however, I think "proper Ebonics" better amplifies and express my emotions, in this case.