1outlets.comReviews 588

Thanks to 1outlets' helpful support team for keeping me updated on my purchase and solving problems involved professionally and patiently.
Keep up the good work pals!

Never delivered my order. Had to chase a refund for 3 months and just got I gnoses until they could be bothered to reply and constantly was fobbed off

Jarah has been providing best service for us. Even the product couldnt be delivered, she was still helpful to follow up about the refund issue. Thank you

I have been contacted with the CS for many times to check the status but there are no responses at all.

I believe the staffs are really trying to help, Jarah. But the company Sucks! Both my orders were cancelled and I ended paying estimated USD 21 for the product I never received. I'll not buy from this website again.

Staff is very responsive to my emails which gives me the assurance that my order is being monitored. A shorter duration for the delivery would be great.

I understand the demand of masks is extremely high due to the current situation. The client services team has been checking closely with the supplier and keeping me update. Though the supplier cannot deliver, appreciate the client services team perform in professional way.

Ordered a hard to find product. Received it in good condition with excellent service. They followed up to make sure I received my product

1Outlets were so helpful and really on top of everything! Would definitely buy from them again. They continually checked up on whether I received my refund and genuinely seemed to care

Excellent customer service. Very considerate and courteous.
Just had a problem with the supplier but the team handled it effectively. Thank you.

I released 4 orders, All were cancelled by supplier. Up till now, only 1 order was refunded. Waiting refund for other 3 orders.

My experience of the follow up service on refund has been very excellent. Thank you.

We tried again, but our declarations system is unable to upload this product to the import/export Shipping Manifest. (31 Jan)
I am requesting my colleagues to check on your refund. (1 Feb)
Your refund had been submitted. (3 Feb)
* A personal call on 14 Feb to remind me the refund has been done.

My order was cancelled but I can get my refund in two weeks (though I have to suffer currency exchange loss!). Impressed that there was a customer service representative called to confirm the refund status.

Not bad... even my order was cancelled, but they refund my money in the same month. Try to asked the stock for your puchase before ordering.

Even though I couldn't purchase the product successfully through 1outlet, the customer service still kept a close look at checking my refund status and informed me by email.

My 3 orders being cancelled without knowing the reason. And the process of returning money is super slow. Not going to purchase here anymore. Waste my time search for product, pay for it and then get rejected.