1outlets.comReviews 588

I placed an order and it was cancelled the next day by them. Luckily their customer support was very helpful and refunded our money immediately. I must admit they responded to my mails pretty quickly and no problem at all to get our refund.

I been charged twice one cancelled and no return for 40 days now
And others not received one month back.

Customer service always give answers to a different subject, never go with them.

Very happy with the polycrylic the delivery was quick and the follow up with customers service is very good they make sure yiu receive your item in good condition

Mistakenly I ordered the same product twice, contacted the company which immediately - and I mean immediately! - cancelled and refunded one order, no discussion, no hassle, nothing. Excellent customer service. Now awaiting delivery of the order, due May 16.

CS team is good. Although my order was cancelled, I have received my refund with the help from the CS team.

I have ordered face mask on 10/2 but I have been told that the products cannot be export. The transaction closed. And I ask for the refunds. But it really took time to wait. And I phoned to 1outlet Hong Kong hotline. Orignally, I have been told that it may take 5 to 20days. At last, it is confirmed that I receive the refunds on 7/4. I am so glad to have the full pay refund. Thank you for the staff.

I would like to commend the 1Outlets.com team for the concern on my package and follow-through. I have NOT been able to inspect the product delivered at my office due to the current COVID 19 lockdown in my area.

I would expect it to be well, looking at the service rendered.
Thanks!

Their after sales service are superb. Delivery time acceptable.
Received my order safely. Definitely will order from them again.
Thank you very much.

Easy access. Free delivery. I wrote an email about the product and I have prompt reply. Nice and helpful customer services.

The product is wonderful but I hope the company will take more precautions and consideration to regards to the shipping deadline.

I came across this website and did a purchase "Everglades seasoning". However, due to current situation, the management was not able to import the seasoning in. The follow-up actions were very prompt and sincere. And the refund was done efficiently. Kudos to the team for providing a positive shopping experience. Stay safe

Nice website, they have very good varieties of toys with an affordable prices and good quality.
I have made one order only and my experience was great but the order took one month for delivery but that's totally fine and definitely I will order more.

Alhamdulillah, arrived at my front door at MALAYSIA. Its proved that they can delivered at your home.

Team very kind with quick answer. I've ordered a battery for computer and after a while i've cancelled my order and since today i have my money back.
Thank you team

The staff was very helpful in arranging refund for me. The website should take off all the product from the website when there is no more supply.

I made a mistake of ordering a crib that was too big for our room and would just not fit into any of the other rooms, so we had to cancel our order. I asked for cancellation and got back my refund within the stipulated 30-day period. Shout out to Tracy, Milana, Jarah, Helena and others on the support team for their fantastic effort.

I ordered 10 packs of Seeds of Change precooked organic rice. It took long (about 6 weeks) to arrive but it came about the time it estimated to arrive, and the price was good with free shipping so I have no complain. I don't mind ordering again.

Even there is no goods, please provider customer service. Finally NO response and NO refund. The site is NOT trustable.

Don't even bother using this company to order things. They waste your time and do not do things properly.

The order needs to be cancelled due to failure to provide goods. In April, I was informed that the refund has been made, and I still have n't received the refund today. I want to check it, but I have not received any reply.