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1outlets.com

2.8

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1outlets.com Reviews Summary

1outlets.com has a rating of 2.8 stars from 588 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1outlets.com most frequently mention credit card, full refund and total scam. 1outlets.com ranks 25th among Discount Shopping sites.

service
92
value
89
shipping
87
returns
89
quality
83

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Pakistan
1 review
0 helpful votes
Follow Izza F.
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Customer Service
May 5, 2020

I purchased an electronic device, but needed a refund because of voltage conflict with my country. The team was very helpful in cancellation and following up on my refund.

Date of experience: May 3, 2020
AE
1 review
5 helpful votes
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Item purchased
May 3, 2020

I have purchased an item in March2020, I emailed them as after I finished placing my order, there's no email related to shipment or tracking number. I understand that maybe it's just because of the situation right now, but still a tracking number would be a relief for me. They only replied saying, item is expected to arrived by May7. I have been sending emails asking them the tracking number but still they couldn't provide, and even the reply seems suspicious, it's a default reply I think. Im gonna have to wait I do not have a choice right now. If only they would reply with proper information. It's a 93 dollar purchase so I was hoping it would be shipped then.

Date of experience: May 3, 2020
Singapore
1 review
9 helpful votes
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I ordered a stovetop smoker and smoker wood chips from this website. Although there was a problem with the manufacturer in the area of fulfillment, the customer service folks were fantastic in handling the situation and they processed my refunds without a hitch. Honest folks who followed up very closely with me. Special mention to Jarah who made the buying experience a very great one despite the non fulfillment of my orders.

Date of experience: April 30, 2020
Hong Kong
1 review
3 helpful votes
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I brought a cutting board and a set of 5 ziploc totes bags with a very reasonable price.

However, my order was cancelled with no reason. Later I found out the price of the product I wanna to buy was rise up double:(
I am wondering if it is because they mark a wrong price and it is the reason why they cancel my order.

Luckily a very responsible customer service team reaching me for a quite fast full refund.

Date of experience: April 24, 2020
Hong Kong
1 review
0 helpful votes
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Close follow up, even the refund take a bit longer.
Polite and kind responds, I definitely look for another chance to purchase with them

Date of experience: April 23, 2020
Latvia
1 review
0 helpful votes
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Gopro parts
April 25, 2020

Good service. Nice prices,, depending of the Corona crisis long delivery service But continous information about whats happens

Date of experience: April 23, 2020
South Africa
1 review
0 helpful votes
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Excellent service
April 25, 2020

All items outside of Asia is difficult to impossible to deliver in Indonesia and they done it from USA to here on time with good tracking.

Date of experience: April 23, 2020
Italy
1 review
0 helpful votes
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Iman earth
April 24, 2020

Consegna puntuale spedizione gratuita prezzo economico professionalità made in USA precisi gentili consigliatissimi

Date of experience: April 22, 2020
Pakistan
1 review
0 helpful votes
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Refund
April 22, 2020

The product I requested could not be delivered to my country so they refunded my payment without any further effort and delay!

Date of experience: April 22, 2020
AE
1 review
0 helpful votes
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Great CS
April 23, 2020

I like the follow up of the customer service staff, and the quick response for the customer...

Date of experience: April 21, 2020
GB
1 review
0 helpful votes
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Excellent service
April 20, 2020

Sent the product when they said they would. It arrived on the date foreseen. Even received a follow up call to check I had received it in good order. Excellent service received and would use again.

Date of experience: April 20, 2020
Hong Kong
1 review
0 helpful votes
Follow WaiKeungAlbert L.
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Brought some aspirin from them and they're very informative and helpful.

Always keep you informed the status.

Great Staff and a good site.

Date of experience: April 20, 2020
AE
1 review
10 helpful votes
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Many thanks especially to Tracy, Helena and Anna. They have been very helpful by keeping me up to date about my refund. Though I am yet to get alert, but there kind words keeps me motivated. I hope to get my problem solved soonest for I am stranded right now. Thank you!

Date of experience: April 17, 2020
Singapore
1 review
0 helpful votes
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Hempseed
April 19, 2020

Received in good condition but waited long for delivery, probably due to Covid-19 shortage of manpower

Date of experience: April 17, 2020
Philippines
1 review
0 helpful votes
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The product I ordered was no longer available from the supplier but my credit card was already charged. The refund was handled professionally and expeditiously by the staff.

Date of experience: April 17, 2020
Singapore
1 review
0 helpful votes
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Even though the product i wanted was not available to ship to my country, the customer service team handled the entire process very efficiently and courteously.
Good job!

Date of experience: April 16, 2020
Hong Kong
1 review
0 helpful votes
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Good service
April 16, 2020

I was provided with good customer service on order tracking, providing detail status and prompt response.

Date of experience: April 16, 2020
Singapore
1 review
0 helpful votes
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Service
April 14, 2020

Took a little while for goods to arrive but understandable in light of the COVID-19 environment. Was surprised to receive call to check if goods have been received. Thanks for reaching out. Keep up with the good service.

Date of experience: April 13, 2020
Hong Kong
1 review
10 helpful votes
Follow YM L.
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1outlets.com provides good worldwide shipping and customer services. The product is good. My son and I really enjoy it and have much excitement. While playing with other dice masters sets or boosters, it provides variety of card abilities.

Date of experience: April 13, 2020
Malaysia
1 review
0 helpful votes
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Good service
April 13, 2020

Even in these very difficult covid times they supported my with very high level of service. Always keeping me informed of progress.

Date of experience: April 13, 2020