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1outlets.com Reviews Summary
1outlets.com has a rating of 2.8 stars from 588 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1outlets.com most frequently mention credit card, full refund and total scam. 1outlets.com ranks 25th among Discount Shopping sites.
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As we all know with this pandemic it has given us all a lot of grief and i fully undestand your conserns and no blme on your side.as the order was not excecuted to follow up on ones order
They cancelled my order right after they approved the order and charged my credit card.
They didnt even bother to refund back unless you chase them. Call them. You will be surprised that their call centre/ customer service hq and finance department are actually in Vietnam.
They finally refunded me back but after a tiring chase. They sent an apology email with a usd10
Voucher for the customer to use in the next purchase. No thanks. I had a nightmare experience shopping with 1Outlets, dont intend to experience the nightmare again. Beware and be careful.
Thank you for always providing great customer service. You are always quick and efficient in providing current information and excellent trackiing.
Customer service were amazing. Good response.
Good price, quality products with fast delivery to another country in Asia, whilst ordered in Europe.
1outlets.com followed up to ensure they were received.
Am very impressed and would highly recommend and will order further from this company.
I was extremely impressed with the follow-up customer service provided by the 1 Outlet team. My ordered item was delayed in delivery - no fault of 1 Outlet - yet the customer service team maintained timely contact with me until the item was delivered to my residence.
Above and beyond customer service expectations. Well done!
Very responsive and accountable. Kudos. I am based in Malaysia, ordered an item herbicide but out of stick. The response was quick and credited my card quick too
They tried very hard to for-fill the order but circumstances beyond their control meant they were unable. The refund was prompt and given cheerfully.
I will shop again.
Kindest regards
Graeme Twentyman
I enjoyed shopping on the website while looking for the product of choice. I really like the design of your website but if I can suggest something then that'd be to make the website design more appealing or modern.
Though my order was cancelled due to unforeseen instance, I was immediately contacted by you guys and initiated my refund without hassle at all! Thank you and Merry Christmas!
I had good experience with the website, They have good product and good quality of service.
Very thanks
I paid for an item with a debit card and payment was successful. The next day, I noticed the order status was still pending and called customer service, which was someone who sounded like her native language wasn't english and washing something in the kitchen at home. I asked why the order status reflected pending and how long delivery would take, and she said 1outlets hadn't received my money yet and asked to call the bank. I did ask, IF I would ask for a cancellation would I get my refund back? She said no refunds as my payment wasn't received. Then I said ok, I'll give the bank a call.
I called the credit card company and after checking, they said that the payment got through, and to wait 7 working days as the payment might be on float. If I haven't received it after 7 working days, to call back and they will issue a dispute, which will take the payment back from 1outlets and return it to me. I felt more assured but after I hung up, I read an email sent by 1outlets that they had cancelled my order!
1outlets requested in the email to give these details without explaining why:
Dear XXXXXXXXX,
Your order has been cancelled.
Your Payment was not successful.
Please help to send us some details for us to check with the bank immediately.
(1) bank payment print-screen,
(b) date order and
(c) last 4 credit card number
Cancellation Approved!
Submitted for Processing.
Refund Amount: USD 0.00
After this load of nonsense, I have neither a pending order nor the money I paid.
My purchase did not materialize because of a delivery issue to my country. However the support team provided timely and clear update on the status and refund.
Excellent customer service by their staff. Always avaible to reply all my questions and query. Really deserve a 5 star
Although it was an unfortunate deal, all in all dealing with 1outlets.com was great and they're very helpful.
My first purchase with 1outlets. Even though the delivery takes quite a while but the item is well packed and secured. Item received in good condition. Will continue to support online purchase.
I was very impressed with 1outlets right from the start. My order was confirmed immediately and I was given regular updates about my order. My order arrived ahead of schedule and I was contacted to ensure that my order was received in good condition, which it was.
Looks like there is not a HUMAN reading the customer's (mine) questions, thus - the answers are NOT relevant. Some (questions) were ignored entirely, possibly (again) because only a ROBOT reads them.
And IT is not clever at all.
Will think thrice before ordering from them. Glad I did not order anything!
Caveat emptor = Buyers BEWARE!
Outlets have three greatest and best throughout this purchase process with emails and telephone updates. Their service is exception. Words are not enough to express my thanks John Mason
I ordered some tools from 1oulet end of Sept and the delivery is mid Nov! That was not particular special and I don't see why the lead time is so long. Anyway I have no way of canceling and unable to read the customer review nor leave a review. Looks like got screwed here
My advice don't order from them. Biggest scam from Singapore!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members