1outlets.comReviews 588

This is a fake website. They won't ship anything. Will copy paste emails for 2 months. After that they'll stop replying altogether. I ordered on 23rd August, but they kept on saying non sense like it's under process blah blah. Now they are not even replying. Please don't be fooled like me.

Bought some counter top paint for > £100.3 weeks later, order is still processing. Have just cancelled. This is a good way to fund your business - take customer's money and don't deliver any products.

UPDATE: After I told them I'd be in touch with my bank, they contacted me to tell me they'd refunded my money. Upon checking my account, this turned out not to be the case. So if you get a call from them telling you they've refunded your money, don't take their word for it - go and check. Chances are, they're trying to hang on to your cash for longer. If you don't receive funds, email them immediately, don't wait for the 15 days grace period to expire. Better still, just don't transact with this company at all.

Total scam. They never send out any items to me and only give in store credit which I don't think is legal here. They should warn you ahead of time refunds don't happen. All the good reviews here look suspiciously like fluff to try and keep the reviews from bottoming out.

This company is a scam. Ordered a product they were selling in my country. The page looked legit and there was no mention that it may not be the correct voltage and in fact could be an illegal product that could get taken by customs. Then they send me an email after I purchased telling me this. I then promptly canceled before the money debited out of my bank. They finally after two long weeks of unanswered emails called me and told me they were refunding my money for $11 less than what was taken out of my bank. They apparently don't refund shipping even if they never paid for shipping. So they aren't clear about what you are purchasing, don't leave any evidence you paid for shipping, and then pocket your money and keep some of it even though it cost them nothing. Good scam right? Will never buy from them again. Crap product, crap service, crap business philosophy. Companies like 1 outlets should not be in business.

Order #*******952 /Malaysia
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I placed an order on 16th January 2021. They cancelled the order the next day and informed me there is no stock available. Supposedly a refund should be made back to me after 30 days. After more than 6 months and lots of corresponding through emails and phone calls with their employees, I have not gotten my money back. Every time they would give the excuse that they have arranged the refund but there is a problem with their payment gateway. Please give me back my money.

Items arrived but was wrong and now refuse to refund me. Tried for 3 months with email but they will not reply and had no refund. Stay away from this company!

I have been waiting for a refund of items that were cancelled by 1Outlets due to failure to ship my orders, and its now 5 months, and NOTHING! THEY CONTINUE TO SAY THAT THEY ARE "facing some problems with our previous gateway provider" OR that the refund has already been sent, but after checking and rechecking with my bank, I have not received anything! This is a total Scam! SGD500+ into their greedy pockets!

Scam scam. No refund, no product send. Been 5 months. Customer service is not helping, not located in Singapore. Bank will not dispute after 2 months.

LEARN TO WAIT SELLER WAS LEGIT. PRODUCT WAS CHEAP AND AUTHENTIC... I WAS SO HAPPY AND THANK TO SELLER..

- No est delivery date on checkout
- Est delivery is hell long, taking months
- Website is buggy and broken
- Site currency rate is deceptive

It's self-called "Largest Singapore online store" - feel shame for Singaporeans that it freely makes use of their names.