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1Day.co.nz Reviews Summary
1Day.co.nz has a rating of 1.5 stars from 127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1Day.co.nz most frequently mention customer service, live chat and phone number. 1Day.co.nz ranks 675th among Discount Shopping sites.
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Tough luck getting a refund or a response on damaged goods... appalling customer service.
Don't buy anything of value here as you will have a hard time getting anywhere with them.
If they were a trader on trademe they would probably have been banned by now for their behaviour towards customers with complaints.
Lesson learned.
I have bought many items from 1 day.co.nz
"At cheap as prices" and have had only 3 items not delivered in time frame given but 1day has always replied quickly and sorted issues fast with either full refund or shipping another item. Will shop there again and again.
Ordered an item and it was never dispatched. Rang and let them know there was an issue. Was assured it was fixed. Item still not dispatched. Rang the next day and wasted 2 hours getting it sorted. Finally I get the pleasure of waiting 3-5 days to get my own money back. They are 100% online and you won't get to talk to anyone who cares after your purchase so please beware and buy from a reputable company.
This company does not have a phone number or available physical address.If you have a problem with them or a product you will need to be very tolerant and patient. They are very slow to respond and take ownership of their mistakes and everything is the customers problem. BEWARE! Trying to get a bargain with this company could very likely backfire. Never again! Still awaiting my promised refund...
I have been a 1-day customer since I discovered the website about a year ago. I have always found them to be quick with delivery, items are as explained and there are some great deals on the site. The only thing I would say is just be careful with some of the unbranded items, they are good but some people often complain because the $20 item isnt as good as a $200 item. I have only had one problem with a product from 1-day who was sure to give me a refund in less than 2 working days no questions asked.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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