1Day.co.nz

I purchased a lawn mower from 1-day for my daughter which she received and when she went to use it read all the instruction booklet and the details on the outside of the box both of which stated that the mower came without petrol or oil so she purchased these and filled the mower with petrol but when she came to fill the oil the mower it was already full with oil. Looking at the dipstick the product was oil as it looked and smelled like oil and so she used the mower which after a short while seized. This is what she told 1-day in an email after getting nowhere with their on-line chat:
A phone call from a real person would be great so I can explain everything a lot clearer! There is not RESIDUE in the oil sump. The dipstick was reading FULL. I have even tipped a little out since & there is still plenty left in it. I know it says on the box, on the tag and in the manual that the lawnmower does not come filled with petrol or oil and must be put in before starting it. Hence I put petrol in then went to put oil in and saw it was FULL of something. I assumed this was oil, being a simple female with no extended knowledge on lawnmowers etc. So carried on to use the lawnmower. The lawnmowers engine seized. I asked around my male friends why and what could have happened. Most were puzzled. Then one who has dealt with lawnmowers plenty said it had a special lubricant in it to stop everything from rusting or seizing. And that the lubricant is to be emptied and oil put in. So I re read everything. (Box/manual) and nowhere does it state this. So this is why I feel it is not my fault and should be covered. There are warnings everywhere stating it has no petrol or oil but there are NO warnings stating there is some other crap in oil sump which needs to be emptied first! I feel like I am being treated like an idiot and just started the mower with nothing in it and am making this up.
There is no reason for my daughter to be lying as she had actually bought the oil already to fill the mower. And would have done so had the sump not been full of what appeared to be oil. Plus she had two witnesses who saw her check the oil with the dipstick and who say the dipstick was showing the lawnmower was full of oil. One of these also read the manual which never stated that the mower had a lubricant in it, and in fact this lubricant should have been emptied by the shipper at the time of shipping but wasn't so patently an error on the part of the shipper not my daughter but they disputing this and negated the warranty.
Now they have said to take it to their local lawnmower service people to be checked but as she is a non driver and her husband works away up country she has no way of getting it to their mower service people after all she can hardly take it on the bus!
Serious doubts about a company that will not hand out a phone number on request so that my daughter can explain all this in person. Luckily my bank will chase this up and claim the money back from the supplier who is looking more and more like they do not honour their warranties.
I am of the opinion that this company is selling goods that they are unhappy to then service. A simple phone call would be nice, emails are not the way to proceed. In this instance it is obvious to me that the mower was not emptied of the lubricant that is used to prevent rusting and this is a simple error on someone's part at the other end but no one wants to acknowledge this.
My advice is to avoid this company as their after sales service is appalling and they really do not what to know when things go wrong.

This company does not have a phone number or available physical address.If you have a problem with them or a product you will need to be very tolerant and patient. They are very slow to respond and take ownership of their mistakes and everything is the customers problem. BEWARE! Trying to get a bargain with this company could very likely backfire. Never again! Still awaiting my promised refund...

I have been a 1-day customer since I discovered the website about a year ago. I have always found them to be quick with delivery, items are as explained and there are some great deals on the site. The only thing I would say is just be careful with some of the unbranded items, they are good but some people often complain because the $20 item isnt as good as a $200 item. I have only had one problem with a product from 1-day who was sure to give me a refund in less than 2 working days no questions asked.