1Day.co.nzReviews 127

I brought an refurbed iPhone 7 128gb all was great I needed the upgrade as was rocking the 5s for sooooo many years.
Anywho waited the three weeks for it to arrive not good at all
When I opened the box no headphones and a charging cable n plug that over heated, the phone itself the volume button didn't work did my head in and that wasn't even the worst bit!
Upon updating to try get to iOS 12.1 the phone shut down all cell and data on my phone I googled if there was problems with the software to find out certain models had been faulty and the main login board had a fault Which basically the phone became useless, I sent it back after days of trying to get in contact with 1-day when they said they'd get a tech to look over the phone trying to make any excuse not to replace it, but because the phone was a recalled Apple product they just refunded me the next day they received the phone back to dispatch.
But by this time I'd already brought a brand new iPhone 7 from Naol lemmings coz least I knew it came with the proper warranties and customer care is primal there.
1-day Are no good never buy from them.

May 2017, bought Sony tablet and estimated delivery was 10 to 14 working days. Got hold of them to check where my order was after waiting for 3 weeks. In the mean time I bought a leather tablet cover and sony tablet keyboard. Then they sent me sony mobile phone so I asked them where my tablet was their response was that my order was sent to someone else. They have me a refund but they didn't want to know my loss caused by their mistake.
Then on 22ne September bought a Lenovo tablet and nothing arrived until 15th October. So contacted 1 day help desk to ask where my tablet was. Today got a response to say they over shipped my order whatever that means and gave me a refund saying sorry. This is NOT acceptable. DO NOT SUCK INTO THEIR TECH SALE.

After ordering two pairs of shoes off 1 day I was looking forward at receiving them and strutting my stuff. On arrival of said shoes i was shocked to have been sent shoes that are two sizes to small. At first I thought that I must of made some mistake and selected the wrong size. So when I noticed that the shoes were on sale again i doubled checked. It appears that i did select the correct size, UK 9 and was sent UK 7. Looking at the pages shoe sizes i have no idea how they made this mistake. So i sent in an email asking for a refund and expected that they would at least pay for the shipping since the mistake was solely on them. No it turns out that i have to pay for them to be re shipped and then all i can receive is credit for a online store that i no longer trust because they can't even get a simple shoe size correct. All and All would never buy off this site again unless it was something very simple like washing tablets.

I accidentally ordered a pet cage instead of a dog cage (image in website looks almost identical, and it was side by side) and when I went back to them within 30 mins, they refused to make the change. The website stated delivery time of 8-12 working days so I don't understand how they could have worked so quick that it was too late to amend.

What could have been an easy swap for most companies, I now have to pay two additional courier fees to return and a trip to the post office

When given a time period of two weeks and the two weeks passed, I got an email stating that there was a delay wth the stock with the warehouse being brought in! SO WHATS THE POINT IN HAVING A "sold out" or "stock remaining" if there are none in the warehouse and you can purchase off their site? SUPER MISLEADING! Unless CLEARLY stated that a customer is purchasing stock that has not yet been delivered to the warehouse, you should not make the product available to buy! Further, the customer service were repetitive and did not acknowledge my complaints. Absolute rubbish and will never be purchasing from there again.

Well, I feel like an idiot. The one time I don't look up reviews for a company before spending almost $1000 and I get duped. Here's me thinking I was doing well by avoiding these Chinese based companies with. co.nz domains, selling used phones as "brand new" at too-good-to-be-true prices, by buying from what I thought was a reputable NZ company... WRONG. They are no better than the Chinese junk merchants! I paid for what was described as a NEW Samsung Galaxy S8+, which cost more than the refurbished versions they were selling at the same time. I receive a phone that is clearly not brand new: unsealed, opened box; used accessories including a generic power adaptor which, when plugged in to the phone would say "slow charging, use original charger that came with device". Emailed 1-day to inform them of my discovery and send me a brand new phone to which they replied that they would send me an adaptor ONLY. I demanded they give me what I pay for and they simply re-sent the exact same email saying they would send me an adaptor! Absolute scam artists. Have made a complaint to the commerce commission as it looks like I'm not the only one this has happened to and these thieves need to be investigated.

I brought a UE2 boom from these guys and received an already opened product that then did not charge! I had to send this back to them, who said it has charged perfectly and they sent it back, my first question to them was, that it was not NEW! And I expected a band new Item when I brought it. There was nothing written in the sale post saying that I would receive an already opened product? Nor any where on the website that states parrallell imports are opened to replace with NZ plugs, It did not say it was a parrallell import on the sale page either, so my expectation was BRAND NEW! UNOPENED PRODUCT, this was clearly not what I got, and then to have it sent back to me after they have done something with it, saying its working perfectly... I did not pay for a second hand product, I requested an Item in a NEW unopened package but did not get that! This is very misleading, and wrong on so many levels to sell a used item as New! Which is what they did. I have not had any problems prior to this, I have been happy with 1day and have brought a lot of products, but this time spending $180 I expected a NEW UNOPENED PRODUCT AND DID NOT GET THAT! Shame on you 1 day sales, I intend to take this further.

I purchased a refurb samsung s6 which arrived in a sealed box, phone looked great, not one scratch on it. Plugged it in to charge and the screen was faulty and would not turn on. I contacted 1-day and went through the proper channels to return the item. Thier technicians inspected the phone and said the the warrenty was void because there were some tiny cracks at the top of the screen (i never saw these cracks) and hence the warrenty is void due to damage? The product arrived faulty and now they are refusing to refund my money. Î literally took it out the box, plugged it in, saw it was faulty, packaged it back up and sent it back to them. So how did I cause this damage. They should be replacing the item or refunding my money. Instead they are sending the faulty product back to me? WTF! They have ripped me off $340 plus the $120 I had to spend to send back to them because I live overseas in the Cook Islands. Total cost $460 for nothing.

Have bought here over the years with generally a good experience, usually shipping times are quick and items besides electronics are good, hence 2 stars not one,
But I would say don't ever buy the mystery bags, as you will be disappointed and electronics such as tablet and bluetooth speaker were cheap price, but 2 dollar shop quality. Tablet was so slow, it was from the ice ages and gave to my niece as a toy!
Recently purchased a phone, not cheap too, brand new samsung s9, that was advertised as unlocked to all networks.
When I get the phone, it is locked to a US carrier, so inconveniently must be sent back.
Waiting to see how they deal with this, but it really should not of happened in the first place!

I ordered a Lenovo Miix 64Gb, the ordered confirmed this, I received a Lenovo 32Gb. As my daughters old netbook had broken, she could not be without this one now, but 1-Day wanted it sent back and then they would replace it. I said no, they would need to send the 64Gb one I ordered, then I would return the 32Gb version, but nope, they wouldn't have it.
I also wanted $75 compensation, but nope, they wouldn't do it, though would do $50 if I returned the 32Gb one, I said no, and spelled it out very slowly for them on many occasions, my daughter needs it for school.
When they declined I said it was my way, or I would let everyone I know that they sell wrong products, they then replied back quoting me the Defamation Act. So I replied saying that Defamation only applies if the statement is untrue, if I pay for a 64Gb version and receive a 32Gb version, that is applicable.
I told them I would not budge, it was $75 and I'll shut up, and left it up to them. They have not replied, so I guess they are prepared for the negative reviews.
WAs not surprised to find many others with issues as well.
I'll be leaving negative feedback about 1-day where ever I can.

Absolute shocking customer service... bought a mac book pro for my sons birthday a month ago and have been given the run around ever since. Each person we managed to get hold of (if we were lucky as they hardly respond to emails/ messenger or live chat is always off) told us a different story. We were told at least 3 different delivery dates... still nothing and no communication as to what is happening... this purchase was over $1000 so not cheap. I wish I had looked at the reviews before going ahead with this... worst decison ever and now I have one very upset child. Stay Away!

Absolutely disgusted, spent near a thousand buks for a Fone that was cracked on back when received, rung Samsung&explained what Fone was doing, software stuffed! 1day said their procedure is to send Fone to Samsung, then refund, just got Fone back, no paperwork included from Samsung at all! & said won't repair due to back crack, it'll cost me 450! The software is f#*k#*! How dare they! Lied on phone talking to me about refunding, because they didn't have the stock to replace it, now I have a thousand lemon! Don't trust this so called 'buisiness'! They think our money grows on trees! &happily rip you off! Working out of a dam house&snatch ur hard earned money up feel quick! I'm taking this further, so tired of scammers&greedy LIARS! Should be shut down! Some calls to get them investigated is a promise! Continual contradicting themselves

I ordered a refurbished Lenovo Miix from 1day on 8th Feb 2018 for my daughters birthday. Shipping time frame was 10-14 days... received an email saying the wrong cords came with them so there would be a delay.
After talking to numerous people on live chat and each saying something different, it finally turned up on 13 March 2018. In the meantime I sprung for another present for my daughter as this wasn't going to turn up in time.
Fast forward to now... the replacement chargers they sent them with get horrendously hot and smell like burning plastic which will eventually burn my house down.
I sent an email today and she said to send it back for a check, I offered to send the charger but not the laptop as it is used in school and she already had to wait over a month for it. Apparently that can't be done, like hell I'm sending it all back I might never see it again! Guess I'll have to spring for a charger that isn't a fire hazard. Shoddy products and slack service, I won't be using 1day ever again