1Day.co.nzReviews 127

I got a pair of earphones for my partner and with the first month one ear stopped working. I emailed 1day and they happily replaced them. I got another pair so both me and my partner had them and pne pair broke awhile ago he tried fixing it but the wires in it are so fragile hd broke it more. And my pair now just stopped working. 50 bucks each but they stopped working. They cant replace them anymore because they have no product. Just not the best

I've bought quite a few things from this site, sometimes I have received decent products in a reasonable timeframe. Other times I have received shocking quality products. I purchased some clothes racks that were advertised as usually >$160 but they were very flimsy and average (I'd value them at no more than $40). I purchased a brand new phone from them which had it's speaker malfunction after 3 months, I sent it in to be warranted. I did not receive any email or phone after their deadline of 20 days. I did not receive any replies until I threatened to go to the Commerce Commission. I finally received my phone over 1 month later. When asked for compensation, they acted dumb about the situation.

The quality of product on 1Day is always very poor.
I have never received an item within the first week of purchase which is very strange as we live in the same small country.
Before i buy something i wonder about the quality of the item and i always tell myself that surely this time i would be buying an item worth what i am paying for.
I have bought many things from 1Day and only once have i been satisfied with it, it was a coat rack.
I would actually rather punch myself in the face than buy from or recommend 1Day.co.nz to anyone.

If I could give a zero I would, 1st time I brought a gazebo and when it was dropped off by the courier opened it up realised it had been damaged so I sent a message to let them know and to organise another one ( not there fault) BUT it took 3 weeks just to email a courier ticket... that same day I sent it off and I gave it a week to see how it was coming along said they lost the return... and then it took another 7 weeks to send me a replacement only to find they had sent me some broken up shelving unit so I had to wait another week for a courier ticket then it took a further 4 weeks to finally get a replacement very much a big hastle and very time consuming not very good a communicating either! Then my Father in law wanted to buy a phone off them and so I brought it for him only to be sold a dud! Worked for 2 hours then went blank wouldn't charge or start up so requested a courier ticket waited 2 weeks for it to be emailed yet again and now its been a month keep emailing for an update to be told ill get back to you and yet again nothing finally another 2 weeks went and this time I had enough wrote a heated email saying I want a refund now and then got a swift reply that a new replacement will be in the mail within 5 working days, So save yourself the hassle and frustration and dont even bother buying off them not worth the countless emails and headaches!

I purchased a refurbished phone from this company and had problems straight out of the box. The phone had very poor GPS performance, the battery life was poor, 4G reception at home was worse than my old phone of the same top brand and it dropped a call in the first few days at home which I do not remember ever happening before. The appearance of the phone was as new but the rear cover cracked for no obvious reason and warranty repairs were denied because of this. They did offer to replace the cover for a fee but the phone was sent back to me the same day as the email was sent. I replied back to them 4 business days ago saying I would accept the repair price for the cover if they agreed to repair the other faults too. So far I have not had a reply. The rear cover is supposed to be glued in place and require a heat gun to remove it, I was able to remove it with my finger nail and no heat. The battery installed had a decal on it from a different phone and IMEI number. If I get a response to my email I will update this post.

Bought 2 items, one arrived & one didn't. I emailed them, didn't receive a reply so had to go through Live Chat. The guy on end said the parcel had been lost (WTH!?) & had no tracking number, but had a ticket number. That's nice, could you try & find it for me perhaps? Surely that's part of your job?... no, he couldn't be bothered. Just kept saying they would issue a refund.
Haven't bought from them for years, now I remember why! Never again. I'm done.