1Day.co.nzReviews 127

Poor service from both 1-Day & Courier Post NZ.

It took 7 days for the items to be dispatched from their warehouse, which is very slow by today's standards.

And now the items are sometimes between Hamilton & Christchurch, some 5 days later.

They are tracked items so this is quite appalling from both companies in my opinion.

In over 30 transactions on Trade Me, I have never had items arrive this late.

Unbelievable - I ordered this product (refurbished iPhone 7) way back in September so I would have it well before a big overseas trip on 2nd November, I received a faulty product.
It has taken well over a month to sort out. Complete lack of communication. I was finally told last week after chasing up several times that I would receive the replacement on or before the 30th. As I have my trip planned for the 2nd I checked if this could be processes sooner, the person I was chatting with said they would check and follow up with an email (they did not). Today I was told that a replacement is unable to be supplied however the product is available on the site to purchase and the only way it can be supplied is for me to repurchase the phone.

I made the mistake of not looking up reviews prior to purchasing a refurbished iPhone, BIG MISTAKE! It came faulty, with the screen fully not working and I emailed them that day explaining what had happened and fast forward 2 months and I am still yet to receive my refund! If i could give them zero stars I would! I have contacted multiple people numerous times and have had no responses - and all I am asking for is my money to be rightfully returned! The customer service is appalling and should not even be called that, don't waste your time, money, effort or energy ever dealing with this horrible company

We bought a brand new parallel import Samsung s10. It overheated within 21/2 weeks and stopped charging. We sent it back and got told the warranty was void because water got into the charging port and caused physical damage. This model phone is supposed to be WATER RESISTANT! After feeding us this rubbish they said they had got it working and would send it back without a warranty.

Absolutely disgusted when 1-day used to be so good. Will be taking them to the disputes tribunal and complaining to the Commerce Commission

Will never buy from them again. They have become rubbish

Bought a refurbished iphone. What a mistake. The phone never even worked. You then have to go through a process to return it. Then it will take 14 days to do anything about it Even hounding the chat service got me nowhere. I just wanted my refund for a phone that never even worked. Once they FINALLY said they would process a refund after 14 days (almost 20 days after having received a non working phone) I had to ask them how long that would take. ANOTHER 5 days. An absolute effing joke. Will never buy anything off their website again due to horrific customer service (actually cant even call it service as they provided none - having to hound them to get any results is poor business).

I've bought several things from 1-Day and usually they're fine. Stuff like dishwasher tablets and such. I made this mistake of buying a refurbished iphone for my son. The battery was stuffed when we got it, so I sent it back -- they've now had the phone for 6 weeks (longer than we actually had the phone) and I cannot get a resolution out of anyone. The online chat people all talk the same rubbish and can't actually DO anything. I just want a refund. Stick with basic stuff from these guys, anything costly or electronic? Stay FAR FAR away.

I should have read the reviews before I ordered a refurbished laptop
Only in the confirmation email did it suddenly say 4-6 days delivery. It took 8.the product was grubby and the cord and charger were incompatible with the laptop.
Worse you cannot phone 1day and they won't phone you to sort out any issue. I spent over an hour on we chat and then they want me to fill in all sorts of forms and take days to refund.
Best advice... Go down to your local store, get your item on the spot and if it doesn't work go back and sort it face to face.
Wayne September 2019

I ordered an Everis Action Camera and it arrived within 2 days in pristine condition all working fine. Confirmation of order via email, tracking service, follow-up email with $10 voucher all fine and dandy!... Was just gonna jump onto facebook to msg my cousin in the UK - with similar online business - suggest he check out 1-DayNZ concepts etc. and 'cause of my so far so "good experience", also that I like the way 1-Day operate. However, now that I have been reading all these reviews I will hold-off on the recommendation till a later date!

1day sent me what was supposed to be a new S7 phone it was faulty and I do not believe it was new at all. They will not send me a new phone or refund my money. They are going to fix my so called new phone. I don't want a faulty phone that they have managed to fix I want anew phone or refund. The phone is for my daughter who has special needs it's the only way she can tolerate car and we have special learning and language games on it so we are in week four of no phone waiting. I need a telephone number on my invoice to claim money back under my daughters disability fund. So they won't give me a response to any emails, I can't use live chat because of Mobil issues and they have no contact numbers. So my life is stressful as car journeys are very unpleasant for my special needs child; who has older siblings to take to school, sports, Abbeys appts and so on. I have never in my life experience such poor customer service.