1Day.co.nzReviews 127

I bought some $#*!eys original work pants, the shipping was a little slow taking approximately 2 weeks (i got multiple pairs and they were shipped separately). They were half the price of those pants anywhere else in NZ but all the pairs i got were sized slightly differently to my other pants which were meant to be the same size. A quick google showed this size thing might be a problem with $#*!ies but i still found it suspicious that the 4 pairs i ordered would be sized incorrectly compared to my other $#*!ies and other brands of pants.

Purchased two items off this company. Received one a week after their estimated delivery date. Haven't received the other at all. Their service staff appear to be bots. Responses to emails are obtuse and unhelpful, and although when you do get to an actual person they make all the right excuses (oh, so sorry, mix up with the freight department, will be dispatched straight away), they still don't actually send the goods. Save yourself the hassle and just hit yourself in the face with a brick instead - it's less frustrating than dealing with this outfit.

I bought a refurbished ue boom, within weeks the speaker blew some of the speakers, after emailing them they sent out a ticket to refund the product. They sent a ue boom back, but was not the same one, just another refurbished one. Had more cosmetic damage and was dirty. I then bought a refurbished s8. Have had network problems, phone keeps going into emergency mode. Unfortunately 1day couldn't find the fault and sent it back. Unfortunately I had a motorcycle accident and it cracked the screen, not only did the phone have damage i could not make. Any calls to anybody. I have had continuous problems and currently seeking advice with the CAB and going to make a complaint through the disputes tribunal. $500 down the drain, for now. Do yourself a favour and don't buy from 1 day!

Bought 2 PS4 controllers that never showed up. Sent multiple emails with no reply. At the same I also bought a toy quad bike for my son that did not arrive. All up nearly $400. They have not responded to my many emails. I have asked for someone to call me but they said they have no phone support. I have asked for a full refund with no response I have been chatting to an online person that I think is an automated response. Disgusting service. I am so pissed! Wast of money I had put aside for my kids Christmas.

We have had a terrible experience receiving not one but two faulty refurbished i-phones. The 1st one had a faulty screen and took almost a month to get replaced - the 2nd one they stuffed around and with for a few weeks and their online chat was difficult to communicate. I repeatedly asked to speak to someone to be referred to the email contact to which we received no reply. We took the phone to an independent repairer as the microphone was not working. The repairer discovered the phone had long term water damage (we had only had it for a day before making the claim to 1-day and no way this sort of damage could possibly happen in this timeframe)! As their terms and conditions stated water damage would void any warranty we did not want to return the phone for repair until they acknowledged the prior water damage. We got nowhere so are taking this to the consumer institute. Be warned it may not be worth the cheap price!

I have bought both a Box Duvet and a Comforter from 1-day SPECIFICALLY because they were touted as "Machine Washable", otherwise I would not have bought them.
On arrival, for both items the manufacture's label says "DO NOT WASH"!
I was also sent only 2 bath towels after ordering and paying for 4 towels.
No reply to my emails of complaint, even though they got a "Read Receipt".
I will be sending all photos and emails to Fair Go.

IPhone 6 refurbished - $260 spent. Do not under any circumstances deal with this company for electronics. I bought this phone for my grandson. So only wanted a cheap 1st phone. I at least expected the thing to work. Now I'm fighting for a Refund. DONT DO IT... they are so hard to get money back off. And the only contact you have is a frustrating chat box or email. I've learnt the hard way. I've given them until COB today or Im going to the Commerce commision., under the consumer guarantees act.