1Day.co.nzReviews 127

Faulty product, 3 weeks no follow up to enquiries as to what was going on. Blown off, asked to wait a further day- till staff members returned ( after saying it was urgent and i wanted my money back)

No actual action till i threatened action in the district court.

FINALLY got the 1300 dollars back... now have to sort another product.
Tempted to send them a bill for the time i spent fighting for a reply.

If i could rate lower than one star, I would.

Bought a drone for Christmas for my kids - product is incomplete with no charger unit! After 5 failed requests for contact I went to live chat who told me to return it for a refund. I explained - or at least tried to - that parts of the drone once assembled cannot be disassembled. It won't fit back into the original box without some breakage or they send a huge box to send this thing in. Told basically my problem - if it's broken no refund and they don't have big boxes! Told after an hour of live chat that a manager will call me. Still waiting. Am just going to disputes tribunal - much easier than dealing with this company.

Since my last post. I still dealt with numerous people who log off live chat without any help.

I sent in pictures as asked. Was advised twice they would get in touch with the manufacturer this is over two weeks. To date no reply from 1day about manufacturer response.

I get the response of "you now need to fill out return form" what was the point of sending pictures with instruction manual showing wrong parts!

So angry with misleading information and timeliness in dealing with company extremely poor service...

I wish I would have read reviews and the customer service is awful! Ordered phone twice and both times received damaged phone - have been waiting over six weeks to get this sorted. Bought a tiny coffee table and received a table that had lots of scuffs and scratches - imported branded items are useless - do not trust the products that they sell!

I ordered and paid for a steam cleaner 7 weeks ago and it has still not arrived. I have requested a full refund 3 times and just keep receiving a stock reply email saying that they have shipping problems and there will be a few days delay.
They quite obviously do not intend to refund my money and i am in the process of contacting trading standards
I should have read the reviews first and write this in the hope that other people will before they order.

Brought a phone as a gift for my husband for communication as I was pregnant with health issues. The phone did not reach me in the timeframe they gave but they only advised me they were out of stock after I enquired why I had not received any delivery notification. The phone eventually reached me and only worked for ONE DAY then would not charge at all. After I sent the phone back on warranty they advised it was requested urgent but I still had no word from them 2 weeks later. They only got back to me after the date they promised the phone would be back with me because I kept querying. This was highly stressful in my situation and not worth the hassle at all. I purchased the phone 28/08/2017 and they just advised me yesterday 12/10/2017 that the technician had approved it as working and it was being couriered back to me. I still have no phone. I requested a refund several times and requests were ignored. VERY UNSATISFACTORY AND INFURIATING. Do not buy from this site if you are seeking trust-worthy items or service.

Having shopped with other "Daily Deal" websites over the years, I recently made my very first purchase from 1-day. Biggest mistake I have ever made. I purchased an iPhone 6 and was excited to receive it, however upon turning it on there was a problem, kept getting a pink screen and when trying to sync to iTunes all I got was an error message. I immediately emailed 1-day and then used their live chat. I was told I had to return the phone under warranty, even though I had received a faulty phone and never got to use it. 3 weeks later, still don't have a phone, and they don't respond to emails. No phone number for them either. Don't buy anything of value as they clearly don't care. STAY AWAY from 1-day!

I've been using this website for the last couple of years and have had no problem. Everything from a TV to a house.

My daughter bought an iphone. The home button failed. The phone was "repaired" fairly smartly. So far so good.

However, the home button failed again. Phone was returned again. Because the phone had a cracked screen we were told we would need to pay for new screen- we agreed= seemed fair. Details would be sent to us. This is where the service falls apart. No contact whatsoever from 1day.
Another live chat-"phone is being assessed". Another live chat-"phone is still on track to be returned by end of Jan".

1-feb- no phone and no contact. Another live chat- "we will get a tech to ring you". No call.

Another live chat- "a supervisor will ring"- no call.
Another live chat- "a supervisor will ring"- no call.
Another live chat- "a techwill ring"- no call.

Another live chat- "a tech will ring"- tech calls-he has no knowledge of phone. WTF. He has not seen phone- no tech has seen phone let alone assessed it. Looks up computer- phone is logged as having a screen problem no mention of fact that home button has failed again.

As best as we (us and the tech) can tell 1day still have phone.

All those times that 1day live chats said it was being assessed appear to be in correct.

Over a month has passed.

1day get your act together and sort it out