1A AutoReviews 506

I thought it was a no-brainer to get a 6 month old headlight replaced that has a lifetime warranty after heavy condensation built up. I bought them as a set, their "DIY Solutions" brand, PART 1ALHP*******. After quite a wait-time on phone, the customer service rep informed me that wasn't covered under their lifetime warranty. These are for a 2007 Avalanche and are a MAJOR pain to replace. I couldn't believe they wouldn't stand by their obviously defected product. The service rep was abrupt, and had no intentions of even trying to fix the issue. I'll never buy from them again.

They sent me a faulty part which has wound up costing me well over $300 as well as hours and hours of my time. I replaced the part with their faulty part and assumed that coolant temp sensor wasn't the problem. Then I replaced the theromstat. That didn't fix it. Took it to the shop and they went through a bunch of testing since I had already replaced these two things. They wound up replacing the coolant temp sensor (the one that these people sent me) and it turned out that 1AAuto sent me a faulty part. Screwed me out of $300 and a bunch of time I will never get back. Their customer service sucks too. I've tried reaching out to them and have gotten no response. These people suck.

Faulty part and horrible customer service. Once you plug in the part they won't refund anymore doesn't matter if it is within 60 days. Rock auto is much better. Denso sensor is worth the extra money.

I paid more to order from 1A Auto since their pictures show a painted metal fuel tank. When it arrived, it was bare metal and it also had scratches on it. The shipping box was undamaged so I feel the scratches were a manufacturing defect, not 1A Auto. I called to complain about the misrepresented "painted" fuel tank but the operator said they make no claim that the tank is painted. Gave me the option of returning the tank at my expense for a refund. I ended up buying the necessary undercoating and did it myself. I posted a negative review for the gas tank and a positive review on the filler neck that I also bought at the same time. By the way, the filler neck shows black in the pictures and does in fact come painted black. Of course 1A Auto posted my positive filler neck review and deleted my negative tank review.

The only reason they get a one star is because the woman I spoke with for customer service was polite. These folks claim they test and stand by their products but when push comes to shove they're a joke. Both radiators I ordered from them arrived either damaged or leaked coolant faster than I could put it in the reservoir. The water pump I bought deteriorated upon the first time I started my vehicle. Their product quality, and supposed quality assurance they promote is nothing but a joke and the products they swindle their customers with is cheaply made and poorly handled.

They advertise lifetime warranty persuading customers that your part is covered for life. It only cover manufacturers defects, knowing this Amazon, ebay, autoshack are better options, since they to offer for manufacturers defect upto 3 year warranty, not for worn parts

They sent wrong item and I sent back items and they kept my $250. DO NOT BUY FROM THEM! They are a total SCAM!

Fan assembly arrived on Tuesday stopped working Wednesday so I call in ask for a refund or store credit that's when am informed about their policy of no refund or store credit for electrical items. No where on there site did they mentioned that small detail. I wouldn't even buy a door handle from this company. What good is a warranty if you have to replace part every other week?

I've used 1A auto for the past few years for myself and my company trucks. The last straw was when I ordered rear rotors and pads and once again, they sent the wrong pads. I have a shelf full of wrong parts. What was different about this order gone bad was that the woman on the phone with me for customer service. She could've cared less that I had the wrong parts. I called on a sat afternoon and the best she could do for a replacement was on that following Wednesday. I went to a local place and purchased the pads I needed. Not only did the parts come on Friday but again... THE WRONG PARTS. AGAIN. WTF.

Anyway... never again. I've spent thousands with 1a and never again.

Tom W

Bought a part that the 1AAuto website said would fit my truck year and model. When I received it, realized that the part had a different connector orientation. Contacted customer service and was told that they would neither replace the part or give a refund. Buyer Beware -DO NOT USE THIS DISHONEST BUSINESS!

Bought struts for my car guaranteed to fit part did not fit. They tried to renege on guarantee to fit and then tried to charge me for return shipping. Still waiting for my refund. I am sure they will try and keep part of it to cover their mistake I have never seen such a dishonest company online

I ordered a part the same day I cancelled my order.

To some this may not be important but the quick reply, understanding, and just overall customer service was a relief and a pleasent experience. Unfortunately a quick diagnosis of my issue turned out to be something else. But nonetheless 1A auto contacted me quickly and was able to cancel my order before it left. I greatly appreciate the quick response. I do hope to make future purchases from them soon!

Received one front rotor in a badly damaged thin box. I called and the representative said they would overnight me the missing rotor. Not only did I not receive it the next day, they didn't send the package out until 2 days later with regular ground shipping which said it would be delivered today 5 days later but now it says it will come in a few more days due to a delay. I will NEVER order from this site again. Couldn't even get an apology. I will be returning all of their parts. This leaves a bad taste in my mouth.

Purchased 4 O2 sensors. Front 2, upstream went out. They wanted 2 things: 1. Vin # 2. Transmission ID. How am I to crawl under my SUV to find the transmission ID? Vehicle was a Suburban purchased in Nov 2020 w/77K original miles. Be warned! Use only Bosch or AC Delco--not their junk coming from China!

Gets even better! Once they got the Vin#--they claimed I purchased the wrong item--even though they sold it to me as the correct one.! Once they get your money... they are done with you!

Terrible people... Terrible service... Beware!