1A AutoReviews 506

1AAuto TRQ parts are just reboxed relabelled. There is no TRQ products or trademark I can find under license. Company sells DIY Solutions products. Bought complete control arms with kit for 08 Escape. Two weeks later ball joints are knocking and stab links can be moved around with my pinky finger. Also, complete front struts, control arms with kits and rear shocks for 99 Quest. Back shocks are completely dead bottoming out on install. A refund was done for the shocks. The front struts are very poor and ball joints and linkages are knocking within three weeks of install. Had to replace parts with kyb and moog which work very good. DO NOT BUY Suspension parts from this company. Learn from my experiences.
Note: vehicles are only driven on normal roads with normal driving averaging 20 miles per week.

I ordered a four wheel bearing set to replace all the bearing on my Ford Explorer. When I went to install them I realized two were damaged, so then I checked the boxes they were packaged in to see if there was any evidence of how they were damaged. Then I saw the boxes the damaged bearing were shipped in were labeled to be return to 1AAuto's bearing supplier in Taiwan. The labels had the supplier vendor ID#, 1AAuto po# to them, and a RMA#. 1AAuto actually sent me bearings they already knew were damaged! I tried to call their customer service number but couldn't get through, so I sent them an email. They replied a day later and said they would get back to me in 1 to 4 days. So now 1AAuto, has my money, I have their damaged bearings, and my car is in my garage up on jacks waiting for bearings and there is no plan or commitment from 1AAuto to return my money or replace the bearings. They absolutely have no shame or desire to resolve issues timely or with any accountability. I strongly recommend not purchasing from this company.

The grille from 1AAuto is defective. I installed it four weeks before a vacation trip to sunny Colorado. After just one week in the Colorado sun, the chrome finish buckled and peeled away from the plastic. It looks terrible…worse than the original one. I'm hoping they will replace it when I get back home with a grille that will withstand any travel conditions.

Got a headlight from them and then it got condensation within 3 weeks in it. They claim to have a lifetime Warranty, then try to make me pay return shipping? That's not a WARRANTY! That's making the customer pay for something that was a defect in the part. Makes no sense. Manager was no help either. Bad quality parts and bad customer service. Will not purchase from again. Buyer Beware.

I purchased a wheel bearing hub on 6/20/20 and the part has failed in February on 2021. As far as I know (insert sarcasm here) a wheel bearing hub should last a few years, no? Here's the kicker. Since I was absolutely sure the noise I was hearing wasn't from the hub I had just replaced in June, I ended up replacing my whole front end. Front Struts, motor mounts, Axles, lower control arms, inner and outter tie rods, wheel alignments, two new rim and all new tires. Also replaced the other wheel bearing hub. While I'm not entirely upset some of those repairs were done, they were needed especially my motor mounts. The struts, axles, new tires, the rims, lower control arms and tie rods could have waited. Scratch 1A Auto off your list if you don't want to do double work replacing parts and putting your families life in jeopardy with inferior parts! It took me 4 mos to find out the noise was coming from that damn hub! Smh! Epic Fail 1A Auto!

I am shocked.
I bought 04 scion xa control arms for over $ 100 and get them in there, and the holes in the bushings are way to small for the OEM bolts (I just took off the car) to fit through. And, there not just a little to small, they are WAY off in size. Not to mention that they have to be mallet in to place with way more effort then they should need. I ordered them 4 days ago and now I have to hope for a return.
I have a lot going on and this is a huge inconvenience, especially if I have to eat the cost.
I have loved 1A auto for a while, loved them on utube and used some of there other parts. I'm so disappointed I cant see straight.

I didn't have the car to verify weather or not the car had rotors or drums. So I trusted their website to give me the correct part. They didn't and then I had to pay the expensive return shipping. Called customer service to see if they could help. They didn't find it was their problem. Might as well just order from somewhere where returns are free. Had high hopes for this place was planning on ordering a lot from them but now I wouldn't bother id just go to the parts store or amazon.

They sent wrong rotors but want me to pay the return shipping 1 star because I can't give 0 I will never use them again

I ordered one brake kit, I received one confirmation email for the order I placed confirming I only bought one kit. They sent me two brake kits, charged me twice and won't refund me! That is THEFT! FRAUD! This business is crooked and needs to be shut down.

Like MV listed below, I too ordered struts from 1A Auto which turned out to be defective as soon as the car was off the lift and being test driven by mechanic. 1A Auto did immediately send out replacements at no cost, however what arrived and discovered when being installed by mechanic; they sent one front strut and one rear strut. Absolutely ridiculous and of course they do not reimburse for labor causing me to spend hundreds in labor not to mention having the mechanic purchase new struts from a local parts store. When discussing the return they wanted me to pay for the return shipping. I refused and later they sent me a return label for the parts. Avoid this company, clearly they are purchasing subpar parts.