PetMedsReviews 179

Placed an order for two Braveto chews for my dog! A six month supply with a prescription from my vet. I received a pack containing one chew (a three month supply) I emailed over and over and received the same response stating that my order was for one chew supply, I can pull up my order and clearly see it was a six month supply, they say the prescription was only three month supply, I know it wasn't and my vet confirmed it wasn't. I should have listened to my vet, they told me not to use this company stating that had ethical problems

Just to let you all know... Pet Meds does not purchase their products/prevention from manufacturers. They buy from closed down clinics/businesses. If you are purchasing heartworm prevention, be careful. Pets can still get heartworm while on prevention, rare but it happens. Purchasing through a veterinarian or an online company that buys from the manufacturer is better. If your dog turns up heartworm positive, or positive for intestinal parasites, they will usually cover treatment. I think this site is good for certain products, just not all of them. Just thought I'd share.

Thanks for ur fast response, on usps foul up, got my order next day as u said, bad reviews must come from other on line pet services!

I have previously written about these dreadful business that fails to answer emails, orders or otherwise.
In Australia they would be closed down.
I placed an order with them on 25. 11. 15, my vet emailed the script on the same day (which has been done for previous orders) I have given my credit card details, had a confirmation they would fill the order and nothing since notwithstanding no less than 8 emails to them which they have read as I required a delivery and read receipt. Now placed my order with a reputable business

I called Petmeds to order a prescription on Monday morning. I told the woman my dog had enough pills for 3 days and was told I would receive the meds within 1 day of shipment since I lived close to their warehouse. I was also told I would receive an email when they shipped. I never did. I called them back on Thurs to see what happened to my order since I don't have any meds left. Was told they are going out that day via next day delivery. I didn't receive them so I called again on Friday and was told they are in the process of shipping but wouldn't receive them until Monday. This woman said she would make a special order to ship out overnight for Saturday delivery. It is Sat evening and no meds. I called Petmeds again & was told there was no special order. My order was still showing Monday delivery. Meanwhile, my dog is out of her steroid pills. The discount cost is not worth the it. I will only buy through my vet from here on ifor her meds. This is the worst!

Reply to 1800petmeds:
I ordered before the cut off time on the 31st so I should've received my meds on the first. They DID NOT contact my vet until the next day. And they even said that to me on the phone the next day. And I had to be the one to make sure they sent the email to my vet and that didn't even happen for an additional 3hrs! I mean luckily my vet was quick to reply so I could even get my meds before the cutoff time on the 1st since as I said it took 3hrs for that email to go through.

I bought these tablets for my 8 month old Great Dane, Fenris. He is a handful and growing very fast. If you know much about Great Danes you know how fast they grow. As he is my 2nd Great Dane I am concerned with his joint health also. I purchased these tablets as a preventative for joint health problems. I do have to say that Fenris absolutely loves them. I have even used them as a once a day treat to teach him to shake and sit. He looks forward to them every day. When I shake that bottle he knows what time it is.

On Friday morning I ordered some Tramadol for my dog Chaka-Tu. I talked to a representative at 1800 PetMeds, and they said they would fax my vet and ask for a prescription. When I didn't hear anything more, I called 1800 PetMeds on Sat. Morning and was told that a fax had been sent but no answer had been received. They said they would ask the Pharmacy section to send another fax.
Subsequently, I called my vet and they said no faxes had been received. After about an hour on the phone first with my vet, then with the 1800 representative, and finally with both at the same time, the issue was finally resolved; although I understand that my prescription will not be sent out until Monday. I complained to 1800 PetMeds and found there policy is to wait 24 hours before even sending a second fax unless the customer makes a follow up call. Apparently, they never try and initiate direct contact with the vet, or even with the customer making the order. In addition, the person taking the order at 1800 PetMeds is not the person contacting the vet. Perhaps some of the problem is poor communication between 1800 PetMeds order takers and their Pharmacy department. 1800 Pet Meds also said that since Tramadol is a controlled substance the required information such as driver liscense number was an issue. However, I had provided all of the necessary information to 1800 PetMeds initally when I placed the order, so I don't see how that was in issue. When 1800 PetMeds says they sent two faxes, and the vet says they received none, the customer is caught in the middle, and 1800 PetMeds simply didn't display the sense of urgency in solving the problem that I felt was necessary.

This review is on AllVetmeds. Do no buy from these crooks. I ordered Percorten which is for Addisons disease, They charged me up front, (189.98) and I never received it. Many phone calls with just waiting on the line while no one answered. I e-mailed four times without an answer, finally someone did answer and said that I was going to be issued a refund, well that was just talk. I am still e-mailing them everyday about my money, and they still do not answer. THIS PLACE IS NO GOOD!