PetMedsReviews 179

I am very pleased with 1800petmeds. My wonderful Dog was on a couple of different meds and they always came quickly and with a fun big treat for my dog. From her first package with a treat, anything that came in a box became hers, as she thought that all boxes had treats. After opening her med box, she would carry the box around for a while, thinking it would produce another treat. I loved the added touch of the treat in the med box. I started using this company when my dog was about 13.10 yrs and used them for a year. She has recently passed at home and we couldn't be more pleased with customer service and our last order we placed a week before she died and it was shipped and she ate the treat that came in the box. This company cares about it customers and I would highly recommend this company to friends and family. Their prices were much better than the vet prices.

I ordered pet meds through 1800PetMeds and i have been ordering items for years from them. This is my last and final order. I realized I had ordered the wrong pet meds when the box was being shipped. I received the shipment and refused the shipment because I knew I had ordered the wrong item. The order total was 327.66. After I refused the shipment I logged on to 1800PetMed website to send them and email and let them know I returned the item, this was April 30,2020. I received an email from 1800PetMeds stating that their refund policy was I would receive my refund in 7 to 10 days. On April 26,2020 I still did not have my refund. I filed a Better Business Bureau complaint and immediately i received a phone call from 1800PetMeds. Ms. Kim Klemm apologized saying 1800PetMeds was not aware of me returning any items, even though I had corresponded with their rep on March 30,2020. Ms. Kim Klemm also stated that I should not have been told that i would receive my refund within 7 to 10 days because of COVID-19. Ms. Klemm responded to the BBB complaint and said 1800PetMeds was not aware that I returned anything to them but I supplied BBB a copy of the email I sent and received from 800PetMeds. I has now been over 30 days and I still dont have my refund of 327.66 back even though Ms. Klemm stated she processed my refund it has not shown up on my credit card. My guess is I will wait another 30 days to receive it if I ever receive it. Because of the dishonesty and the lack of attention to processing refunds at a time like this when many people are jobless or confined to their homes, I would seriously think twice about shopping with 1800PetMeds. I have been a loyal customer for many years but this is my last and final purchase with them for these reasons.

This site is very easy to use and ships quickly. They will contact your vet for you to confirm information, which is helpful. I've had to order heartworm meds from them when my local vet sold out and was glad to be able to do so.

We have given multiple opportunities for this online company to get it right.
The past (2) years They cannot seem to get their act together.
Either they *Lost Our Order / *Never Received Order / Lost Our Ship Address / Forget to Ship Order, etc etc.
Their customer service is a crying joke, Nobody knows anything about anything.
You will Only Receive Pre-Scripted answers from these Losers.
NEVER again will we patronize this place again!
My Wife Will Never Again Buy Anything from this Dump, nor will the 21 Employees whom are employed alongside of me.
The Negative Feedback on 800PetMeds Has Flooded Across the web. L0L
Petmeds went as far as to Monitor the Negative Feedback on SITEJABBER and respond to every Negative Feedback with their Pre-Scripted Answer! L0L

I ordered a 60day refill of medication for my dog with them for the first time because Chewy was out of stock. The process was smooth and quick and the prices were cheaper, I was excited to make the change. Unfortunately my dog passed away shortly after I received my first order and I called not knowing what to do with the remaining meds. They refunded me in full and gave me instructions of medication disposal places. Highly recommend, wonderful customer service during a hard time.

I ordered Proin Tablets for my dog and was informed that I needed to send in an original prescription, I then went to my Vet and retrieved the Script since for some reason they couldn't fax it, then I waited a week and was told they still haven't received it. I emailed the following day and was told that they want me to give the mail 10 days, so I guess they are in a part of Florida that has very slow mail service, but even then they won't be able to fulfill my order since they "just ran out of Proin and won't be getting any in till March 20th" it is now Feb 23rd so now I have to go back to my Vet and purchase from them as I should have done to begin with. I'm not sure why it Would take a month for them to receive their supply ofa common supplement for dogs but I'm guessing it's got to do with where it's coming from (China maybe?)

I order flea & tick RX for my dog. I ordered it on Friday afternoon. Order was sent immediately to my Vet. My Vet responded right away on Saturday morning and okayed the Rx. It was mailed out on Saturday and I received it in the mail today (Monday). Can't get much faster than that. The whole process went very smooth. 1800PetMeds is really on the ball and got it mailed out in super fast time. I highly recommend them. I will definitely use them again. Thank you 1800Pet Meds!

They send me an email for reordering 2 prescriptions. I get a call a week after confirming the order and the pharmacist tells me that I am ordering 1 if them too early! How am I doing it too early when they are the ones sending me the reminder to order again? Then the pharmacist had me count the remaining pills I have. When he finds out I will need more in a week, he questions me about it like I am misusing my 18 year old dogs meds. My dog takes 1 peice of a pill every 8-12 hours (or as needed for pain). I have never been treated this way when ordering his medications elsewhere. The man or woman on phone was rude and unhelpful! I have cancelled the order with 1800petmeds and will happily get them filled through my vet again. They did not care one bit about losing a customer, nor did they try anything to correct the issue. I DO NOT recommend 1800petmeds for elderly animals that require medication to function! I will never order with them again for any animal I have due to the way they handled this refill (that they sent me an email saying it was time to order again)! Terrible customer service!

We just went online to check the status of our little boy's allergy meds (ordered for the first time from 1800PetMeds). When I tracked the package, I saw that it was delivered two days ago to our OLD address. We realized that, while we had updated the billing address, we did not update the shipping info. I clicked the Live Chat and got Bradley. Bradley is shipping a replacement order to us FOR FREE tomorrow! Really? Really? Who does that?! Evidently 1800PetMeds does - even when it's your fault! We went there for the prices but we will stay for the customer service! Thanks, Bradley!

I did a google search for Galliprant pet meds and on the right side of my screen, it advertises a 60mg, 90 count bottle for $77.99 from 1-800-petmeds. It also says "price drop, was $179". I click on it to order and the price almost tripled to over $200! I call the number and they say, we don't see what you are looking at, the price is $204 and is on sale for $198. What a rip off. They should honor their prices advertised. Won't be shopping here.

They arrive much faster than I thought. You even had to get in touch with my Vet! I want to buy a box treat You sent us too if I can. I do not see them on page.

This company guaranteed 5 day shipping to Canada and I paid $15 for this as I needed pet medication urgently. After 20 days of calling up and enquiring as to where it was, I found out they had incorrectly sent it to Australia for no apparent reason at all, and despite my receipt/all my details clearly showing shipping address in Canada. No one had told me this on the many other times I called (when they told me it was 'on its way to Canada' and no apologies in the end. Totally incompetent. Use the word 5 day delivery guarantee as a scam to get you to purchase when they do not even have stock on hand and make you wait up to 20 days or longer. This business would never survive in a real world setting but they think they can continue to operate like this online + maintain a reputation, good luck with that!

This place is a total joke and Im seriously considering exercising my consumer rights if I don't get a refund in 5 days. I will also make sure any potential customer of this company is aware of their reputation and the way that they operate. FYI Petmeds, some of your customers are lawyers and know their legal rights...

I am EXTREMELY satisfied with the competence and prices of this company. I usually dont write reviews, but 1800petmeds has not even once disappointed me! HIGHLY HIGHLY recommended! Finding the medicine for my dog and ordering its a breeze! It is so convenient that they even contact your vet for you to verify the prescription! One less hassle! In addition, they are on top of your order all the time... meaning even if your vet place is closed, they will notify you through email AND phone about the status of your order. Again... they do go the extra mile for the customer! And when you order, even if you were able to get free shipping, they will send your very fast and promptly! Tip: Always try to look online for coupon codes if you want an extra discount, besides the already low prices that they offer;)

1800petmeds is an A+ in my book!

I am a returning customer who buys mostly insulin supplies for my cat Blink. I recently misjudged how much insulin I had left and had to re-order in a hurry so Blink wouldn't have to miss a shot. After placing my order, I wrote an email to 1800PetMeds and expressed my concern that the order be approved by my vet and get here as quickly as possible. They wrote back within minutes and assured me that they had already contacted my vet and the order was being processed. Less than two hours later my order was processing for shipment, and I received it early the next day. Great response time and turnaround, thank you!