PetMedsReviews 179

On August 10 I placed an order for 100 mg gabapentin for my dog and paid for overnight shipping as she was getting close to being out of medication. On Thursday, August 12 they called me with a question and assured me it would ship out that day. Checked for a tracking number early Saturday morning and it has still not shipped. Now I have to drive 40 minutes to my vets office to pay double the price to get the medication as my dog is out of meds and in pain. I will not trust 800petmeds with my pets medication needs any more.

Worst service ever, paid for expedited 2 day shipping on a prescdription I needed today, so that I would receive it TODAY, they haven't even bothered to get vet approval yet... had two scripts from two different vets, said NEITHER vet had okayed... RIGHT! Then asked me for the vet's email, I googled it like they could have, worst customer service EVER, do NOT order from them! There phone line is always busy, the chat shuts down on you and then you can't start a new chat because the old chat is "still running", but is nowhere to be found on my laptop, just great...

I would give this company minus stars if I could. 1800PetMeds lost/misplaced/mishandled a prescription that was sent with a USPS Priority Mail with tracking, delivery on June 7,2021 verified.
They said they did not get it which of course they did. Follow up customer service was so remiss it was almost laughable. Too ridiculous to describe here in a few words but I'll try... They couldn't care less. They didn't even bother to verify with the vet. Twice they told me they would have their "Pharmacy Management Team" look into it and no response. It got sillier from there. This is the second time they have "not received" one of our prescriptions which is why we use tracking numbers. Negligent handling of original documents like prescriptions (even for dogs) is simply unacceptable. We canceled the order and ordered from another company because we clearly were not going to get it and we do not trust 1800PetMeds to responsibly handle our pets prescriptions.

I have a dog with severe arthritis in his back. He is on 3 different prescriptions to keep him as comfortable as long as possible. Because my vet's office was so expensive (over $200.00+ per month) for these meds I tried 1800PetMeds. They had what I needed at a cheaper price than my vet. They also always seemed to get them ready for shipping in a timely fashion. The trouble came with their shipping provider, the US Post Office. I couldn't pick a different carrier so was stuck with the post office. No matter how quick my dogs meds were packaged and given to the carrier by 1800PetMeds, the meds were ALWAYS late. Always. I would get an email from the US Post Office informing me that there had been a delay in my shipment and that they would update me. There was never any explanation given and in tracking all it would ever say was "in transit" but never give me a location as to where. This email came usually 3-4 days after the meds had been picked up from 1800PedMeds. Generally the meds were anywhere between 2-3 weeks late. If I could have picked a different carrier to deliver my meds, I would likely still be using 1800PetMeds. However, when one of the items I have to order for my dog is a controlled substance, I can't order large quantities to ensure that this shipping delay won't result in a shortage of meds. The shipping delay always resulted in him being out of his meds for a minimum 2-3 days, there was one time he was without for over a week. I had to call the vet for a small supply just to get him through. But given that the "tracking" I was provided never gave me a location or actual delivery date (after the "this will be late" email) I always hesitated to buy more from the vet because I had no idea when the meds would show up. Today? Tomorrow? At the end of time? This was again more money and a lot of hassle- one that I shouldn't have had to deal with. That is the whole point of ordering meds online, right? Ultimately I started using Valley Vet for the meds. They have a larger selection of brands and prices for each medication and offer free shipping via UPS. Not one order has been late, the meds usually arrive early, and are still much cheaper than my vet's office. I am going to continue to use them as I have had nothing but positive experiences with their online pharmacy. I cannot say the same for 1800PetMeds. I would recommend that if 1800PetMeds wishes to remain competitive in this market they consider using a different package carrier.

On may 1. Placed order I got order 17 days later. Contacted on may 11, said would overnight my order. Liars

They are terrible. I spoke to two people telling me my heart meds for my dog wet out. They never sent and never called me to tell me they screwed up. Will never order from them again.

My home is about to be replumbed, I will be without water for three days so I won't be able to wash the cat food bowls. This 1800petmeds site shows TWO bowls and says "Durapet Dish & Durapet Bowl". (Notice the AND symbol, not -or-) I called just now and the guy assured me it was supposed to be 1 bowl. He said the photo is just showing the top and bottom, and told me I could order more... If I order again, it won't be from 1800PetMeds!
I ordered these same bowls before from another company it took a long time to get them, but I did get 2 of each set!

I have now placed 2 orders with 1800 pet meds ( for cats revolution +, and for a dog revolution). I did my shopping prior to calling them. They were able to match the very best price I found, and I dealt with them on the phone, rather than online ( I am pretty bad with technology). They communicated with my vet immediately & shipped out the meds extremely quickly. Both times- I got the meds on the 4th day!
Amazing co, no b/s. All done right! Definitely recommend 2 give 1800 pet meds a try!

I ordered Nexgard online and called my vet to fax over the prescription. A week later I did not have my meds so I called them again and they said they never received the fax. I called my vet and had them fax it again and Pet Meds said that they were going to overnight it to me once they got the fax. Another week goes by, still no meds. They again say that they never received the fax when I know for a fact that the fax went through. It's been 3 weeks. Now they say they are calling my vet and will overnight it. Really 3 phone calls to get meds that I can get through Walmart or my vet? The idea that I needed to make 3 phone calls and they have no follow-up is so unprofessional. Your dog could be dead by the time you receive meds! Don't waste your time. It's not even much cheaper.

I ordered Proin for my dog on 11/25/20. AFter waiting over 2 weeks and no update email I logged onto my account to check status of order. Waiting for customer approval. I questioned what are you waiting for, my vet already approved 180ct. The response was that my vet only approved 60ct. I called my vet. They approved the original 180ct. I call your customer service again to question why my order hasnt shipped. Now you tell me order wont ship until I get bloodwork for my dog. What? I called my vet again. My vet never requested bloodwork they approved the 180ct Proin and are confused why they keep trying to blame the vet. Again, I call customer service and the rep was argumentative with me. She needed the vet to sign off on the proin in order for the shipment to take place. At this point I told her to cancel my order and I would never order from 1800 pet meds again. Thanks to them, almost 4 weeks have gone by and now I'm out of my dogs medicine due to their incompetance. I never ordered from you before and will tell anyone listening to use Heartland or KV Supply or Chewy.

I placed an order for medication for my dog. This medication has stock issues due to COVID19 I'm guessing. It always on back order. Instead of waiting for my vet to approve prescription, they let another customer take the order. At best they may have had to wait 1 more day. Whatever. I get it. All about the money, not the user. I wouldn't be upset IF they'd have some notification that the order wasn't filled, especially since THEY are out. I looked 3 days later and not sent. I called and they said "sorry." That is not good enough. Let people know sooner. Bad business. What if I never looked? How long would've it been sitting there? Disappointed.

I places an order for 3 medications for my dog. For 3 days received no confirmation of order. Called and, after a lengthy call, found out that their system was not able to respond to Comcast emails. Representative was very pleasant, gave him a gmail account and got confirmation. He said that they got confirmation from my vet and would send it overnight mail at no cost. Then got a confirmation that it would come 4 days later. (not overnight at all.) It has been over a week and it has still not arrived. They also claim to have not received confirmation from my vet for one of the other prescriptions. My vet says they have sent it twice! On of the three arrived a week late in a badly damaged box which was badly packaged. Fortunately the medication was undamaged, if also very late. I will never order from this company again. My vet is also frustrated, and will not recommend them to others.

I purchased 2 boxes of Heartgard plus from them, and whoever processed the order should be given another job, here is what they did, they placed their 1800petmeds sticker over top of the information card on the back of box where you write the dates you administer the medication, making it useless, when I called, I was told they were sorry, but there is nothing they can do, like that is supposed to make he happy, my suggestion is to pay more attention to your job and less to incoming text messages and you probably wont make the mistake to begin with

My dog, Lucky, thinks these Heartguard chewables are the best tasting chewables around! He is so picky and finicky with any medicines and no matter what you do, even using peanut butter, he won't eat it and will try to eat around it and what's left the... the medicine. Lol So, he loves this Heartguard chewables. What Lucky's Mama loves is PetMeds is a great company with excellent prices and Awesome Customer Service. They will go out and about to help you with your order. A+

I ordered Seresto flea collars on the website ( one for small dog, one for indoor cat). They can pretty quick but about two weeks after the collars were on them I noticed FLEAS! Yikes! I emailed them immediately letting them know the collars didn't seem to be working and within 15 minutes received a reply from customer service apologizing for the problem and not one, but TWO options to take further action. Above and beyond what I was expecting. Thank you! Will continue to do business based on this experience.

Customer service is outstanding. I placed a large order of medication for my dog. Unfortunately my dog was hit by a car a few days after the order was placed. When I received the package in the mail I was devastated. I called customer service and the representative could not have been kinder or more sympathetic. I received a full refund instantly. Highly recommend this service. Also, they include a treat with every purchase and my dogs look very forward to the treat!