PetMedsReviews 179

I had not ordered in about 10 years. I placed a recent order and did not realize I had not updated my address. They shipped to my old address. I figured I was out my money and would have to reorder and wait additional time to get my dog her medicine. Judy the attendant on the chat was so helpful. She updated my address, resent the medication to me and was even concerned with when I needed them with out any prompting. Because my dog was out of the medication she said she would send express priority to me.
This company and its customer service is more than a 5 star yo me!

When i placed my order i did not hear from them about items being out of stock or back ordered. I contacted customer service several times over the course of a month and they told me they'd let me know when my order shipped. In the end they were demanding the nature of my large order saying they needed to know this in order to be able to serve me better, then they proceeded to tell me that now and forever i can only order a few at a time due to supply chain issues, even though i'd placed many large orders from them in the past on a regular basis. I would think they would be happy that someone wants to give them business and be a faithful returning customer placing large orders time after time. Is it not MY business what i use them for? Originally this company was very quick to fulfill my orders, and i was hoping to enjoy my shopping experience with their great prices and fast fulfillment for years to come, but alas this makes me so sad to have to leave such a poor review.

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I set up autoship with PetMed to insure that my pet's medication would arrive in a timely manner. This worked for 2 months, but the third autoship was a total failure. I received an e-mail on 1/2 that meds will ship on 1/6. On 1/5, I received an order confirmation saying that tracking information will be sent once the order has shipped. Now it's 1/14, no tracking info has been sent and my pet's medication is running low. I call customer service. The customer service rep is very pleasant and apologetic. He checks to see what the hold up is and informs me that the medication is out of stock and not expected to be back in stock until 2/3. The rep says he can forward my perscription to a pharmacy of my choice, but unfortnately that remedy won't work because retail pharmacy's don't carry the medication in perscribed amount for my dog. I appreciated the rep's helpfulness, but am totally annoyed with PetMed the company as they should have informed me earleir that the medication was out of stock. If they had, I could have worked with my vet to get it somewhere else. Now I'm stuck and most likely my dog will be out of medication for at least a week or more. I canceled my order and autoship service. Will not buy from PetMed again. Very disappointing!

So I ordered two 14lb bags of Pacific Stream,plus a bag of cat food, this first order I had only received the fricken cat food. So I called and complained I didnt get my entire order. So then they reorder the dog food, when I got it, I got the wrong order, I received two 14lb bags High Pairie. Now, my dog is super picky and doesnt like this flavor for some reason, maybe its the bison, IDK. So I called and asked to get what I order they said not a problem and spoke with the manufacturer dirrectly to make sure order is not wrong. BUT again When I received new 2nd order today I got the wrong order again. This 2nd order was also, High Pairie. They said on the phone that the manufacturer says they didnt get it wrong, I was like I have proof they did, they were like well we will just give u a refund and you will have shop locally. I asked if it was there system messing up and if they had other order mistakes like mine, they just said no and dismissed it, then hung up. I was not impressed with the way this business behaved after I had asked them if they were having problems...

On 12/23 I placed an order for my dogs regular flea and tick. That order was neither shipped nor delivered in the promised time. Second order, did not get shipped nor delivered in the promised time. Had to literally call for two days in a row just to get them to approve my already approved order. So they offer credits on my account. Cool, I'll order some stuff for my dogs and then never call them again. So I ordered some treats, dog bed, etc. the dog bed was heated for the winter. Well, but shocker it came broken. I called in on the 5th to let them know the heating element was busted. They inform me they are sending out a replacement and just trash the one I have. Cool. So I wait, wait. Today January 12th I call in to get tracking for my order and speak with the lovely Jessica. It takes us about 15 minutes for her to even pull up the correct order. Once we find the order we find out a replacement was never sent. Shocker again from this company. I'm done, I don't want a replacement or anything else to do with this company. There are so many places to buy pet meds, I recommend finding them and staying far away from this company.

I inquired seven times about my order and received a different response each time, two of them being quite rude, one being a supervisor. I called again today and learned that the product I ordered a month ago is out of stock. They never let me know this, and I've been waiting for it.

I spoke with a customer service agent named Al over the phone, my payment had failed to process and I called just to push it through. Al took the time to help me adjust info on my account, asked to make sure my dog Rico was doing okay, and overnighted my package to make sure that Rico got his medication in a timely fashion since I had run out! I was very impressed, and very thankful. I fully intend to use pet meds for my needs going forward. Thanks so much Al, I hope your intuitive customer service gets acknowledged and rewarded!

I received a credit from a PetsMed email in December. I didn't use it right away and got multiple further emails reminding me to use it. When I finally did, they cancelled my order saying the items were out of stock. I went on the website and every single item is showing being available, so someone lied. Of course they don't do this until the credit has expired, so there is no way to use it. I have emailed them about it, but don't hold out much hope of getting a reply. No more PetMeds.com for me! Nor will I recommend it to anyone else.

Ordered dog items dec. 2 was told two different times items would ship mod. Dec. 5 they didn't was told today items would ship today they didn't, was told today items were out of stock and they would ship remainder tomorrow, cancelled order.

TERRIBLE! WORST EXPERIENCE EVER! I had to state my case for 65 minutes on the call for their error of sending me the incorrect item. I called their customer service yesterday afternoon around 2 pm PST, Wednesday, Nov 30th telling the service rep that PetMeds had shipped me the wrong Denamarin package twice in a row. I purchased the blister pack version (as shown on the PetMeds website) and not the bottle version. I wanted an exchange again and explained to her that the bottle version does not work for my dog's case because the bottle version has an expiration time of 4 weeks after opening the bottle. She checked with her manager and found out that PetMeds has only the bottle version. The packaging of Denamarin shown on the PetMeds website was incorrect. [Long story short] She told me to contact the manufacturer directly for my case instead of offering me any quick replacement or refund options. She made me feel like PetMeds' wrongdoing has become my problem. I ended the unpleasant experience with the service rep and requested that I speak with the manager directly. The manager wasn't helpful at the beginning either. The manager eventually decided to give me a full refund after I told her about my disappointment in them not valuing me as a loyal customer for 11+ years, pleading my case for 1 hour, and this was my first complaint. I have to ship the incorrect items back to them too. The whole experience was awful. PetMeds is only nice to you when you give them business, and they become unpleasant when you want them to correct their own errors.I hope my bad feedback won't get anyone fired. I only want to share this bad experience so that PetMeds can correct them moving forward...hopefully.

My daughter's kitten developed cherry eye, which is very rare for kittens. She spent 2 days calling or stopping at stores looking for the medication with no luck. I actually found it on PetMeds website. The cost was under $14.00, but they offered overnight shipping for $19.99. With her kitten needing this medication, I paid for overnight shipping. I was extremely upset when I received an email this morning that I would not receive my order until tomorrow. I called customer service and she informed me that they don't do overnight shipping on weekends. I told her there was nothing stated on the website that no overnight shipping was available on weekends. I will never place another order with PetMeds. I am also pretty sure I will not receive any form of contact from PetMeds.

I ordered in the last minute, but i still had my shipment on time.
Sam was great, and very helpful. No extra headaches, easy peasy... They got in contact with the Vet, kept me in the loop via email, every step of the way. Thank you PETSMED, you got a new Customer, SOMMER says Thank you too:-)

Not only did I receive a call today that my payment had expired and they would help reset my account. Then I get a call from the pharmacist that they had reached out and refaxed my veterinarian for approval that we have been waiting for. Great coordination guys, really better than some of the people doctors out here. Appreciate y'all.

I have one product that I have on repeat delivery, and I'm fairly satisfied with that. BUT! I recently had trouble logging in and was forced to call them, and the CS rep took it upon herself to remove my saved payment methods without asking if I would like her to do that. Also note that my vet will not send prescriptions to them because they believe that the risk of receiving bogus meds is too high.

I got notified yesterday that a script had been auto filled. I called 1800 pet meds and notified them that my pet had unfortunately disappeared. They told me the order had been canceled. A little over 24 hrs later I receive an email saying that my order had shipped.? I called them back and was told there was nothing that could be done. I would need to return the order for my credit card to be credited. For an order that I had canceled? I live in a rural area. I now need to go out of my way to send back an order I had canceled less than an hour after I was notified that it had been filled. Have they noticed the price of fuel? NEVER AGAIN!

I authorized a charge for 74.99 on my card and finalized the order. Moments later I got a notification from my bank saying I was charged 121.59! The order page still says 74.99 total as well. I reached out to them via email and they told me they would refund me 41.19 in 3 to 7 business days. I found this shady as it still would make my total 5.33 more than I ever authorized, so at this point I told them to just cancel my order all together as I don't feel comfortable doing business with them anymore. A couple hours pass and my card was charged another 14.22 and I have no clue for what! So far this company has charged me 60.74 more than I EVER authorized! I am curious how many people this happen to that don't happen to keep close tabs on their finances! Customer service also did not apologize even once for this issue.

I ordered 2 presc medications for my dog on July 12,2022, which I received on July 18th. I had to put my dog down on July 22nd and hadn't started giving him the new medications yet. I called PetMeds on July 26th to ask if the medications could be returned for a refund and was told they would refund the entire amount of $84.19 and I didn't need to return the medications. The refund was credited to my credit card on August 2nd. Thank you so much! I had been buying these medications monthly since Nov 2021 and have nothing but good things to say about PetMeds. There was only 1 time when delivery was delayed and PetMeds paid for the 2 day shipping so I've receive the medications before leaving on a 2 week vacation.

Proceed with caution! Ordered box-packaged bottle of Vetmedin 1.25 mg chewable pill, 50 count. Bottle was not in box as pictured, was rolling around in delivery box plus bottle was not sealed meaning it probably was hand-filled from a larger bottle or even a returned bottle so don't know what real expiration is or if indeed it's the right pill although it looks the same as prescription from vet. Needed quickly so paid extra $19.99 shipping on order placed early Friday for overnight delivery. Had to call with a question and when said had paid for next day delivery found out I missed that overnight was next business day so wouldn't receive order till Monday. But, she said she could change that for Saturday delivery and would resend it and to just write Return To Sender on package already sent out for Monday delivery. I really appreciated that but still didn't understand why it couldn't have been done to begin with. I did get package today (Saturday) but am now somewhat leery that it's the right med and how old it it. Tracking texts for delivery status was good. I'd think twice about ordering from this particular site just because product was not sealed or in correct packaging. I would also recommend reading reviews before ordering.

Ordered product, it didn't arrive after several days, so called the site, was assured my product would ship out that day, paid for overnight shipping, it still didn't arrive so called the site again, was told that oh, they had lied to me the previous day, they actually didn't have the product in stock and wouldn't for at least another 2 weeks. They never once contacted me to let me know they didn't have the product, the website didn't list it as backordered.

UPDATE: They ended up reaching out to me and trying to figure out what happened to my script, they never did find it? Not sure why? Or how? Anyways, they contacted my vet to get another script and shipped me the meds overnight at no cost. They made everything OK. The lady Delia I had spoke with sincerely cares about the company and the customers and did everything she could to make things right, which she had. However the other employees just don't seem to care about the company or the customers. I cannot say that about all the employees. But atleast about the 2 girls I had spoke with prior. Either way, they sent me my meds, my cat is happy now, so am I! The original review is below. I had this as a 1 star, I am changing to 4.
Terrible company! Will never order from again. No wonder my vet said "only online pharmacy we don't directly speak with"
Paid to have my prescription sent priority and return receipt, I know they received my script. The day they received it, the order turned to processing. I called and spoke with pharmacist. They received it but told me they take 10 days to process. (Which is stated No where) After 15 days I got a letter stating they never got my script, I called again and they said ya we never got it. BS! You told me u had it before, my receipt and tracking said u did! Now u don't! Wtf! No apologies, no explanation. Waste of time and money, not only that my animals suffered waiting for flea meds that never came. Terrible, company!