PetMedsReviews 179

I tried ordering a prescription for my dog online through this company and so far it has taken two live chats with them and three phone calls to my vet and they STILL haven't shipped the order. I have the prescription in hand that I can fax but they won't accept it - I would have to mail it and wait 7-10 days for it to be processed. This medication is my dog's last hope - if he doesn't improve on it he will have to be euthanized so it is IMPERATIVE that he start it immediately. Their archaic system of obtaining prescriptions and order processing has to be updated as dogs' lives are quite literally dependent on getting their prescriptions filled in a timely manner.

I recently order Heartguard for the first time from 1800petmeds on 06/08/17. This medication requires a prescription from my dogs veterinarian. I received an e-mail on 06/10/17 which provided an update on my shipment status. In this e-mail I was informed that they were still waiting for a reply from my veterinarian. A couple of hours later I received an e-mail stating the prescription was received and my order had been shipped. I received the medication on 06/12/17. I will definitely use this company again, and I would recommend 1800petmeds to others. Not only do they have great discounts but they also did a great job getting the medication to me.

This is about very poor service! "I have used you guy for years and your service HAS ALWAYS BEEN VERY POOR"

I recently sent in scripts for my two Rottweilers medicine. I called ahead of time and was helped by a very nice woman. She explained that I could go online and put in the order, then mail the scripts, which is exactly what I did. The medicine arrived just 4 days after they received my scripts. Awesome!

PetMeds is AMAZING! I ordered a prescription at 9:45 in the morning, and mind you, they had to confirm the order with Buck's vet, and I received a shipping confirmation before 11:30 AM. The PetMeds folks should teach other businesses how to do this online/shipping/processing thing. I am impressed every single time. AND they send a treat to both my pooch and my cat even though the order is almost always for the dog. Luna totally appreciates THAT! :)

I've always had a positive experience with this site. The only problem I've had really is on my vet's end with being lazy, and responding in any sort of reasonable amount of time.

But the website seems great and most definitely cheaper than what the vet charges. Delivery is always super fast, whenever your lazy vet gets around to responding.

I love this site. Good place to get reviews of non-rx things too. I highly recommend it. Had an account for many years. Customer service is outstanding, never had one single problem with this company.

Just place an order where they screw it up, and you'll find out what 'wonderful' people they are.
My order never arrived, and they say check the address (which was correct), and then 'hug your furry friends'.
They don't care at all about you or your dogs.
3/7: The order was placed Feb. 23. When I didn't receive the order, all I got was suggestions to 'call the post office' and 'are you sure the address is correct'. This is three more days arguing with them. Only when I got angry did they offer to reship it, which I did not want.
My dog needs this medicine for her syringomylia, which could kill her without proper maintenance.
Do you think I would trust them to re-ship the order, when I need it NOW?
These people are a marketing scam with terrible, terrible customer service.
I get e-mails from them constantly.
When I have a problem, they deflect and blame someone else.
Stay far, far away from this company.
Oh, and the review I posted on their website 'didn't meet their standards'.
Uh-huh.

I ordered my dog's meds and even ordered the overnight shipping so he would get them in plenty of time. After a week I contacted them to find out where my order was and they said my vet needed to speak with me before authorizing the meds, except they never conveyed this message to me. So my dog is out of his necessary meds and they never offered to try and fix this or contact the vet or try to expedite my order. Do not use this company.

I ordered "pet steps" for my elderly mother's dog. After 40 days with no delivery / no communication, I called the toll free number and was told my order could not ship, because my credit card billing address did not match, my shipping address... Really, and were you going to every contact me about this?

(I don't live with my mom... don't even live in the same state).

I asked for some sort of solution... could I pay via another method? Could I e-mail them a copy of my drivers license?... no, there is no solution.

I asked to speak to a manager and that never happened. What terrible customer service - they should send my mother the stairs FREE just for the total botch job of this order... we're living in the electronic age - there are secure ways to collect payments and allow items to ship to alternative addresses - look at Amazon, eBay, and a million other companies.

Waste of a month!